PEP check tool/PHM will show PEP0 error when disabling StorageRtd3Support.

[KevinWK_Liu]

Description

PEP check tool/PHM will show PEP0 error when disabling StorageRtd3Support.

Duplicate Steps

1. Disable StorageRtd3Support in SCU.

2. Boot into OS and run PEP check Tool/PHM.

3. Report will show PEP0 error.

Test Environment

1. OS: 24H2

2. Platform/Chipset: RPL-U

3. RC: 5045.00

4. ME:   16.1.30.2361 LP consumer

5. PMC: 160.1.0.1030

6. PHY: 14.531.509.8259

7. IOM: 36.7.0.0000

8. PCHC: 16.1.0.1014

9. GOP: 21.0.1066

10. MCU: 4121

[AlfredoS_Intel]

Hi Kevinwk_liu,

Thank you for posting in Intel Communities.

I need to gather some details that I will use to provide you viable suggestions. Kindly provide the following:

1. May we know the tool that you are using to conduct this check?

2. Kindly provide the model of the processor in the system.

3. If the system is running Windows, it would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility from this page,. To run it, please press "Scan". After the scan is finished, click next and there will be a save button, giving you an option to save the logs to a text file, please do so and attach the file on your reply. You can refer to How to get the Intel® System Support Utility Logs on Windows* for instructions.

4. May we know the purpose of this check?

Looking forward to your reply.

Best Regards,

Alfred S

Intel® Customer Support Technician

[AlfredoS_Intel]

Hi Kevinwk_liu,

I wanted to check if you had the chance to read the questions that we posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best Regards,

Alfred S

Intel Customer Support Technician

[AlfredoS_Intel]

Hi Kevinwk_liu, 

We need to close this thread since we have not gotten a response from you: maybe because you are busy or preoccupied at the moment. We know that this is important for you to get it resolved and it is also equally important for us to give you the right solution; as much as we would like to assist you, we need to close it to attend to other customers. 

We hope for your consideration and understanding on this one.

If you need any additional information, please submit a new question as this thread will no longer being monitored.

Thank you for contacting Intel® and have a great week!

Best Regards,

Alfred S

Intel Customer Support Technician