PROBLEM WITH SYNC - Initialize failed: The initial message queue failed. Please restart your compute

[Antonio2024]

I am trying to installing SYNC on my new computer (HP Spectre x360 16-aa0001ns) but it appears this error message when I run the installer: "Initialize failed: The initial message queue failed. Please restart your computer".

I have checked if it's a windows problem but I have the latest version and have all drivers from HP official page intalled. 

Can someone help me please? 

Antonio

[DeancR_Intel]

Hi Antonio2024,

Thank for posting in the Community!

I understand that you have a laptop. Since this is an OEM (Brand) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern. I hope it's okay.

Please share more details about the issue so I can assist you effectively.

Can you describe the issue more to us?

Was this working before or a newly integrated system?

Did you do recent changes with the system?

Have you performed other troubleshooting steps?

Photo of the issue you're encountering.

Let me know if you have questions

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Antonio2024,

I wanted to follow up on the previous message regarding your inquiry. Have you had a chance to review it? If you have any questions or need further information, please let me know.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi Antonio2024,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Dean R.

Intel Customer Support Technician