Problem Intel® Extreme Tuning Utility (Intel® XTU)

[MohammadAlThobiti]

Hello
Problem related to the update.
I hope you can solve it
Why is the program not fully installed, knowing that everything I have is completely identical.

[SeanD_Intel]

Hi MohammadAlThobiti

Apologies for the inconvenience being caused by the installation of the Intel Extreme Tuning Utility; can you please share the information below so that I may review your system information.

1. May I know the exact motherboard model and BIOS version?
2. What Windows version are you currently on?
3. What troubleshooting steps have you done so far?
4. Have you tried doing a clean install of the Intel Extreme Tuning Utility first before installing again?

You may also try the steps below to completely uninstall the Intel Extreme Tuning Utility. After uninstalling, try to install the latest release again and see if the issue persists.

1. Uninstall the Intel® Extreme Tuning Utility.
   1. Use Windows* Apps > Installed apps.
   2. Search for Intel® Extreme Tuning Utility.
   3. Click uninstall.
2. Open the Task Manager.
   1. Check under Processes for XtuService.
   2. If found, click End Task.

Note:

Please be aware that other applications may depend on XtuService, and their presence on the system may be the reason that XtuService is still installed after XTU is uninstalled. Deleting XtuService in this case may cause other programs to stop working. 

1. Open Windows* Command Prompt as an admin (Run as administrator) and enter: "sc delete XTU3SERVICE".
2. Delete any folder named Intel® XTU from these locations: C:\Program Files\Intel and C:\ProgramData\Intel. Notice that ProgramData folder may be hidden. 
3. Delete the folder named Intel Telemetry under C:\ProgramData.
4. You may want to reboot your system (optional).

In case the issue has not been resolved after this, kindly provide me with an Intel System Support Utility report of your system so that I may review its specifications, you may see the download link below for instructions.

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Also, please feel free to share any relevant information that may help us resolve this issue.

Best Regards,

Sean Lemuel D.

Intel Customer Support Technician

[MohammadAlThobiti]

Hello Sean Lemuel D.

1. May I know the exact motherboard model and BIOS version?

2. What Windows version are you currently on?

3. What troubleshooting steps have you done so far?

Checked for any system updates or driver updates.

4. Have you tried doing a clean install of the Intel Extreme Tuning Utility first before installing again?

I haven't tried a clean installation of the Intel Extreme Tuning Utility yet, but I have already uninstalled the software completely and removed any remaining configuration files before attempting to reinstall it. Unfortunately, I’m still encountering the same issue.

Thank you.

 

[SeanD_Intel]

Hello MohammadAlThobiti,

Thank you for providing the requested details. I noticed that I have missed an important information from the first picture, and it is the processor used on your system.

Seeing as your processor is an Intel Core i9-14900K, the issue may have been caused by using an unsuitable version of the Intel® Extreme Tuning Utility. With that, I recommended installing version 7.14.2.14 from Intel® Extreme Tuning Utility (Intel® XTU) as this version supports unlocked 14th Gen and older processors. Alternatively, version 10.0.1.18 supports unlocked Intel Core Ultra Processors (Series 2) and newer, which is likely why you’re being prompted to perform another update.

Please let me know if this helps so that I may further assist you regarding this matter.

Best regards,

Sean Lemuel D.

Intel Customer Support Technician

[SeanD_Intel]

Hello MohammadAlThobiti,

I wanted to check if you have had the chance to review the recommendations I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Sean Lemuel D.

Intel Customer Support Technician

[SeanD_Intel]

Hello MohammadAlThobiti,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Sean Lemuel D.

Intel Customer Support Technician