RMA CASE NUMBER #:06444487

[Warren1987]

I am so frustrated by Intel's poor customer service. The agent/person dealing with this case has just stopped responding to my emails. Intel has picked up my CPU as the RMA request was approved. Now they have my CPU and I have been sitting without a CPU since 17 December 2024. The agent dealing with my case stopped replying to my emails on 2 January 2024. This type of customer service is bizarre to me. 


If something goes wrong within the process, does the customer service agent not keep the customer updated? This is honestly low-level customer support. At this point, I honestly feel like I have been robbed. Intel has my CPU—which I paid for. They have not sent over the replacement unit, and they stopped responding to my emails. 

[NormanS_Intel]

Hello Warren1987,

I deeply regret the frustration and inconvenience you've encountered with our customer service. I understand how disheartening it can be to feel unsupported, especially after submitting your CPU for an RMA request.

Please rest assured that your concerns are very important to us, and we are dedicated to resolving this issue promptly. I will notify the team handling your case to provide you with an update as soon as possible.

Once again, I apologize for the inconvenience and appreciate your patience. I will now close this inquiry. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Thank you for bringing this to our attention.

Best regards,

Norman S.

Intel Customer Support Engineer

[Warren1987]

I am not sure why this enquiry has been closed. 

I received feedback from the agent handling this case four days ago. The agent informed me that the CPU would be delivered in 2 - 3 working days and four days have passed. My tracking number shows no movement with the delivery of my CPU. 

Something has definitely gone wrong here because it seems that Intel is not even sure about the case. What information did the agent receive to feel confident enough to tell me that the CPU would be delivered within 3 working days? That has obviously not materialised.