RMA status was DELIVERED, but i did not receive any...

[idata]

RMA status was DELIVERED, but i did not receive any...

from 'stock allocating' to 'shipped' now 'Delivered'

what to do?

where did it go?

who took it?

//////////

Order Number 7502058832

Returned Item: BX80646I54570

Received by Intel: 20161027014041

Shipped Date: 20161102095400

Delivered Date: 20161107080900

Shipped via

Status: Delivered

///////////

[idata]

Hello Peter_Yatoc:

According to the tracking number, it was return to shipper, as you can confirm on the following link: https://www.fedex.com/apps/fedextrack/?tracknumbers=671120959490&language=en&cntry_code=us https://www.fedex.com/apps/fedextrack/?tracknumbers=671120959490&language=en&cntry_code=us So, since this is the USA forums and you are located in Philippines the best thing to do will be to get in contact with your local support department, on the following link you will be able to see the phone number to reach them: http://www.intel.ph/content/www/ph/en/support/contact-support/apac-contact.html http://www.intel.ph/content/www/ph/en/support/contact-support/apac-contact.html Or you can always try to get in contact with them through chat, email, or online support using the following link: http://www.intel.ph/content/www/ph/en/support/contact-support.html# @12 http://www.intel.ph/content/www/ph/en/support/contact-support.html# @12 Regards Alberto

[idata]

i was amazed when i could no longer access the service request nor warranty check.

is this how intel managed ordinary customers?

'You are not authorized to view this page!'

[idata]

Hello Peter_Yatoc:

First of all let me apologize for any type of inconvenience you might have experienced in regards to the replacement process of your processor. In this case it will be better if you get in contact with Intel by phone, by doing that you will be able to talk to an agent to verify the status of the replacement. Let me apologize once again for any type of inconvenience, since this is USA support, to get in contact with your local support department in Philippines will be the next thing to do, they should be able to further assist you. It is hard to tell the reason why you get that message, you should be able to verify that information, it seems to be an error on the page or a security problem. Any questions, please let me know. Alberto