Scheduler Problem i7 13700H on Linux

[Pitx]

I have got a MSI Katana 15 B13V Laptop which has installed an Intel i7 13700H and Nvidia RTX 4070 (laptop).

When I play Counter Strike 2, I have got between 15 to 60 fps in menu and when I start playing, I have 123 to 148 fps.

After that, I have entered on BIOS and changed the option "Used E-Cores = ALL" to "Used E-Cores = 0". Now when I play Counter Strike 2, I have got only 6 P-Cores with 6 Threads, but the performance now is more than 170 fps. This is clearly a problem with Intel Scheduler on Linux.

The performance is really bad with this laptop on Manjaro Linux.

Finally to check it, I have installed Windows 10, and try with the same settings and same laptop to play Counter Strike 2, and it works perfect with All E-Cores activated.

Please, fix Intel Linux Scheduler, the performance is awful. I had got a Ryzen 7 5800H and It works better than the i7 13700H on Linux, which it has no sense.

My PC:

MSI Katana 15 B13V

Operating System Manjaro Gnome

Linux Kernel 6.6.8-2

Nvidia Driver 545.29.06

Intel i7 13700H

Nvidia RTX 4070 (laptop)

16 GB RAM

Nvme SSD 1 TB

Thanks

[Jocelyn_Intel]

Hello, @Pitx  

Thank you for posting on the Intel® communities.  

I understand that you have performance issues using Manjaro Linux. 

However, checking on the MSI website, as per the laptop specifications, there are no drivers for Linux Operating systems and OS supported, Windows 11 and Windows 10 are the only ones listed. 

We recommend you contact your System Manufacturer or your Linux Distribution support for further assistance since Manjaro Linux or other Linux OS don't seem to be supported in this laptop, and using unsupported or incompatible operating systems can cause different issues on the system. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Pitx]

What?

Are you trying to tell me that we don't have support on a new processor?

OK, next time I will buy AMD Processors, It works perfect on Linux, not like Intel.

[AlHill]

@Pitx   That is not what Jocelyn said.  Re-read her response and stop playing the Linux victum.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Pitx]

I have read correctly what Jocelyn said, but It has no sense.

Officially MSI Katana 15 B13V hasn't got support on Linux, but the i7 13700H CPU should have support on Linux.

For example, Lenovo ThinkPad has got support on Linux and it equips an i7 13700H too:

https://ubuntu.com/certified/202306-31679

Here, another web in which 13700H appears with Linux support ("Sistemas operativos: Windows 10, Windows 11, Linux"):

https://www.cpu-monkey.com/es/cpu-intel_core_i7_13700h

Linux Kernel has got the code to support i7 13700H, but Intel wants to wash their hands telling us that this model of laptop hasn't got support on Linux.

Intel does a lot of effort to support their products on Linux (for example with Wireless cards) and this CPU shouldn't be an exception.

[AlHill]

You purchased a laptop from MSI, who does not support Linux on their hardware.

You purchased a laptop from MSI.  Part of that purchase was for support from MSI.

You purchased a laptop from MSI, who has their own bios, just as Lenovo has their own bios.  The difference is that Lenovo supports linux on its bios, and MSI does not.

You need to work with MSI to get them to support Linux on their hardware and bios, and stop demanding support from Intel.  Intel has done nothing wrong here.   The disagreement is between you and MSI.

Get MSI to support linux in their bios, and get MSI to support linux on their laptop.  Then, if you have a problem, come back here and post what the specific problem is.

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

[Pitx]

I had got a Ryzen 7 5800H in a laptop which hasn't got support on Linux, and It worked perfect.

Thanks Intel, my next laptop will have an AMD processor.

[Jocelyn_Intel]

Hello, @Pitx  

We understand your frustration and discomfort about this matter. 

However, the laptops are customized systems by their manufacturers and support specific features or operating systems and your laptop doesn't seem to support Manjaro Linux or other Linux operating systems. 

What is or is not supported by your laptop, is decided by the System Manufacturer and that's why we recommend you reach out to them for further assistance. 

Since this issue needs to be reviewed by your Laptop Manufacturer, this thread will no longer be monitored, but if you need help with other matters, feel free to contact us back and submit a new post. 

We wish you a happy new year! 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.