Still cannot update Intel® 11th – 14th Gen Processor Graphics - Windows*

[CRogerBlair]

I've been unwell, so I'm starting over.

I run Windows 11 Pro on a Dell Inspiron laptop. I have the Iris Xe graphics package (yes, I know it's old), and I keep getting notices that the Intel® 11th – 14th Gen Processor Graphics - Windows* driver needs to be updated. Every time I try, the update aborts with a "1000" error code. Most recently, I tried uninstalling the driver with the DDU utility, then reinstalling the driver both through the D&SA and the standalone installer (as Administrator); in both cases. I got the "1000" error code. Do you have any more suggestions?

Here's a link to my previous question: https://community.intel.com/t5/Graphics/Intel-11th-14th-Generation-Gen-Processor-Windows-Driver/m-p/1735724/emcs_t/S2h8ZW1haWx8dG9waWNfc3Vic2NyaXB0aW9ufE1MNzVIMjFFQk9NSlpWfDE3MzU3MjR8U1VCU0NSSVBUSU9OU3xoSw#M148971

I'm going to ask Microsoft for help--it may be some setting on my laptop that is causing my problems.

[Mike_Intel]

Hello CRogerBlair,

Thank you for posting in Intel community Forum.

For me to better understand and diagnose the issue further, let me ask you to provide detailed responses to the following questions. This information will help me isolate the problem and determine the most appropriate course of action moving forward.

1. I tried to review the original thread, let me ask if you already tried to install the driver using DDU?
2. Aside from this, what are the other troubleshooting steps that you also tried?
3. You mentioned that you are going to contact Microsoft, please update me via this thread.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello CRogerBlair,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician