Stuck at RMA screen

[zoranp187]

Hi, I'm trying to create a support ticket but after hitting the submit button, I'm stuck at the loading icon. I've tried several incognito browsers as well as another computer.

I've also called and did one over the phone. Said someone would contact me within 24 hours... nothing yet.

Is there another way to start the process? 

Thank you!

[Linh_Nguyen]

Try emailing them [email protected] and keep contacting them several more times. Eventually, they may manually reopen a case for you, because the online system is not necessarily available for everyone to create a new case automatically.

Also, remember to check your warranty status online, take a screenshot showing the warranty expiration date, and keep it for your records. Intel's current support documentation confirms that you can check warranty coverage through its Online Service Center.

If you choose the warranty replacement option, once you receive the replacement CPU, make sure to test it with two RAM sticks in dual-channel mode or other if have any happen. It is important to verify this immediately, because the replacement CPU could potentially have the same kind of problem as mine.

If you only use one RAM stick now and later upgrade to two sticks expecting dual-channel operation, you could end up with a serious problem if the CPU's memory controller is defective.

The replacement unit may be brand new and factory-sealed, but it is possible that defective CPUs or CPUs returned by other customers were mistakenly placed into this inventory, or that a CPU had a manufacturing defect but was accidentally moved into the area for products that had already passed quality inspection. This is just my speculation, though I have no evidence to prove it.

I am currently dealing with a similar issue i9-13900KF, so you may want to refer to my experience here. 

https://community.intel.com/t5/Mobile-and-Desktop-Processors/84-days-Intel-sent-defective-replacement-then-exposed-their-plan/m-p/1757391#M89588