There was a problem trying to scan

[HAC-0]

我的Intel驱动程序和支持助手最近一直在显示这个错误，导致我无法更新驱动程序，我该怎么办来解决这个问题呢？

[Peh_Intel]

Hi HAC-0

Regarding your issue, please refer to this article: Intel® Driver & Support Assistant (Intel® DSA) Results in “Sorry, Something Went Wrong While Trying to Scan” or Endless Scan.

If the above steps are not helpful, we would like to request you to download the Intel® System Support Utility for Windows* software. You can find the download link here: Intel® System Support Utility for Windows*

Here are the steps on How to get the Intel® System Support Utility Logs on Windows*

• Download and launch SSU.exe.
• Check the box for "Everything."
• Click "Scan."
• When the scanning is complete, click "Next."
• Click "Save."
• Please send the saved file to us.

This information will greatly assist us in diagnosing and addressing the specific concerns with your system.

Regards,

Peh

[Peh_Intel]

Hi HAC-0,

We have not heard back from you.

Thank you for your question. If you need any additional information from Intel, please submit a new question as this thread is no longer being monitored.

Regards,

Peh