Trusted Execution Engine Interface driver has failed to perform handshake

[cremnik]

Hello,

once a day I get the following error:

Intel(R) Trusted Execution Engine Interface driver has failed to perform handshake with the Firmware (FWSTS0: 0x80002014, FWSTS1: 0x30650116).

This leads to freezing and sometime a breakdown of my computer. 

Systemspecs:

Betriebsystemname Microsoft Windows 10 Home
Version 10.0.19045 Build 19045
Zusätzliche Betriebsystembeschreibung Nicht verfügbar
Betriebsystemhersteller Microsoft Corporation
Systemname ....
Systemhersteller Gigabyte Technology Co., Ltd.
Systemmodell Z370P D3
Systemtyp x64-basierter PC
System-SKU Default string
Prozessor Intel(R) Core(TM) i3-8350K CPU @ 4.00GHz, 4008 MHz, 4 Kern(e), 4 logische(r) Prozessor(en)
BIOS-Version/-Datum American Megatrends Inc. F3, 01.03.2018
SMBIOS-Version 3.0
Version des eingebetteten Controllers 255.255
BIOS-Modus UEFI
BaseBoard-Hersteller Gigabyte Technology Co., Ltd.
BaseBoard-Produkt Z370P D3-CF
BaseBoard-Version x.x
Plattformrolle Desktop
Sicherer Startzustand Aus
PCR7-Konfiguration Bindung nicht möglich
Windows-Verzeichnis C:\WINDOWS
Systemverzeichnis C:\WINDOWS\
Startgerät \Device\HarddiskVolume1
Gebietsschema Deutschland
Hardwareabstraktionsebene Version = "10.0.19041.3636"

[RandyT_Intel]

Hello cremnik,

Intel® Trusted Execution Technology is a set of hardware extensions to Intel® processors and chipsets that enhance the digital office platform with security capabilities such as measured launch and protected execution. Intel Trusted Execution Technology provides hardware-based mechanisms that help protect against software-based attacks and protects the confidentiality and integrity of data stored or created on the client PC.

Intel Trusted Execution Technology provides these mechanisms by enabling an environment where applications can run within their own space—protected from all other software on the system. These capabilities provide the protection mechanisms, rooted in hardware, that are necessary to provide trust in the application's execution environment. In turn, these mechanisms can protect vital data and processes from being compromised by malicious software running on the platform.

Intel Trusted Execution Technology (Intel TXT, formerly known as LaGrande Technology) is a computer hardware technology whose primary goals are:

• Attestation of the authenticity of a platform and its operating system.
• Assuring that an authentic operating system starts in a trusted environment, which can then be considered trusted.
• Providing of a trusted operating system with additional security capabilities not available to an unproven one.

Updates can be obtained from the OEMs

This link should take you to the Computer Manufacturers Support Websites

https://www.intel.com/content/www/us/en/support/topics/OEMs.html

What is a trusted execution environment?

The Trusted Execution Environment (TEE) is a secure area of the main processor. 

You may try this step however kindly contact first your Computer Manufacturers.

1. BIOS setup:
2. Under the processor configuration in the system BIOS, select Intel TXT.
3. Enable and set admin password.
4. Under security, enable TPM to “on” and “functioning”
5. Save the settings.
6. Reboot the system.

Best regards, 

Randy T. 

Intel Customer Support Technician