Virtualized Intel VT-x/EPT is not supported on this platform

[Toan24]

Hello Community,

I have some problems when doing lab on vmware workstation.
When I checked my Intel chip (intel i5-11400h) supports virtualization technology, but when I used the Processor Identification Utility tool to check, virtualization was disabled.
I went into the BIOS to check the VTX and VTD sections and I encountered the following two cases:
- When I enabled both and went to the Processor Identification Utility tool to check, the virtualization part was disabled.
-When I disabled both and went to the Processor Identification Utility tool to check, virtualization was enabled.
Help me please.
Thank you.

[ACarmona_Intel · Accepted solution]

Hello Toan24.

Thank you for posting in our communities.

Please check out this article on how to run Intel Virtualization Technology Using Intel® Processor just in case you might have missed some of the requirements needed.

• How to Run Intel® Virtualization Technology Using Intel® Processor

Furthermore, if, after checking or trying the information shared in the above article, the issue still persists, please let us know so we can take our next step, which is to raise the case with our engineers for a deeper investigation, and kindly provide the complete model of your system as it will be used when we continue to investigate the issue.

We look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[gws-fisis]

Hello Community,

I have a similar problem like above mentioned. I recently created a new VM on my VM Workstation application with Cisco Modeling Labs. I'm running VMware Workstation 17.6.2 on Windows 11 24H2 on a Lenovo ThinkPad L13 Yoga Gen 4. After doing all setup tasks to ensure, the Labs VM might run I started the VM but I got the message "Virtualized Intel VT-x/EPT is not supported on this platform...". Threrefore I can't run my VM. 

I checked, whether my machine supports Intel VT-x/EPT and it does. I war running the Intel processor identification utility tool and got a check, that Intel virtualization technology is enabled. 

Can you please help me in solving this issue?

Kind regards

[Toan24]

Thank you for this tutorial.
After following the instructions, I was able to fix the error.

Best regards,

Toan.

[ACarmona_Intel]

Hello Toan24,

We appreciate the update, and we are truly happy to hear that the issue has been fixed.

In regards to this, we will now close this enquiry as you will no longer need our assistance.

If you may need our assistance again, please submit a new ticket, and from there, we will be happy to assist you again.

Thank you, and have a great day ahead.

Best regards,

Carmona A.

Intel Customer Support Technician