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XTU fails with or without Undervoltage protection enabled.

AndrewThomas
Beginner
1,770 Views

XTU refuses to start with undervoltage protection disabled in BIOS and auto tuning falls over after starting with it enabled. Virtualisation Based Security disabled but no difference.
i7-13700KF, ASUS Prime 790-P D4, 64GB RAM, Windows 11 Build 22635.3066

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4 Replies
RamyerM_Intel
Moderator
1,709 Views

Thank you for letting us know about this information. To better understand what is causing this issue with the XTU, please share the following details:


  1. Please send a screenshot of the XTU version installed in your system 
  2. When did the issue started? Was it sudden or gradual?
  3. Were you able to use the XTU before?
  4. Have you made any changes before the issue occurred? If you do, kindly please indicate if it is a software or a hardware change.
  5. Are you seeing any physical damage?
  6. It would really help us if we can get more information about your system. Please download and run our Intel® System Support Utility. After running it, you will be given an option to save the logs to a text file, please do so and attach the file on your reply.
  7. Have you tried any troubleshooting steps? 


Ramyer M. 

Intel Customer Support Technician 


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RamyerM_Intel
Moderator
1,686 Views

Hello AndrewThomas,


I am just looking for an update regarding the information we requested. Kindly please let me know about this information so we can identify the next steps that needs to be taken to solve this issue. 


Ramyer M.

Intel Customer Support Technician


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RamyerM_Intel
Moderator
1,644 Views

Hello AndrewThomas, 


I was not able to hear a response from you in the past few days. As such, I will proceed in closing this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Ramyer M. 

Intel Customer Support Technician 


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AndrewThomas
Beginner
1,621 Views

I have given up and uninstalled XTU.

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