aggiornamento

[PurpleResilience]

ho installato il nuovo aggiornamento 2025 senza fare quello del 2024, ora il pc mi da problemi e se provo a installare il vecchio aggiornamento lo schermo resta nero senza che io possa fare niente, come posso fare?

[AlHill]

You are in the wrong forum. 

So the Intel support engineers can have more information about your system, Please download and run the Intel System Support Utility (https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- ) for Windows. Select all data categories and then have it generate a report. Next, have the tool Save the report to a text file (don't try to use the Submit capability; it doesn't work). Finally, using the Drag and drop here or browse files to attach dialog below the edit box for the body of your response post, upload and attach this file to the response post.

Doc (not an Intel employee or contractor)
[If it weren’t for C, we’d all be programming in BASI and OBOL.]

[ArchieD_Intel]

Hi PurpleResilience,

Thank you for reaching out to the Intel Community Forum regarding the issues you're experiencing after installing the 2025 update without first applying the 2024 update.

Please be informed that I can only support you in English. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.  

To assist us in investigating the issue, please provide the following details:

• What specific problems are you encountering with your PC after installing the 2025 update?
• Are there any error messages or codes displayed when the screen goes black?
• Have you tried booting your PC in Safe Mode to see if the issue persists?
• Did you perform a backup of your system before installing the update, and if so, have you tried restoring it?
• Are there any specific applications or drivers that seem to be affected by the update?

Kindly provide the SSU log as requested above. 

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi PurpleResilience,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi PurpleResilience,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician