how long it takes to rma my cpu

[xDrlife]

this is the possibly the worst support ever in past 100 years

like how does one message or text takes more then 3 days 

come on. at least said give us time we we are processing your request. its not hard

[ApolloTheNerd]

I agree, tomorrow will be one week since my RMA was approved by Intel and I haven't had anyone from their team reach out to me for the necessary payment details to complete the cross-shipping RMA, despite the fact that I've been communicating with them through phone and live chat and was told that I would receive a response by the end of last Monday. I can understand that the support team is dealing with limited capacity but not even being able to call a person to ask for their information to start the cross shipping process is ridiculous, not the customer service I'd expect from a company Intel's size.

[Lou2]

I put in for a support request 06365083 Sept. 20th with a reply 6 days ago as per below the 26th came and went with no further reply or response from support. I have in the mean time posted several times and had attached stress test videos showing the fails (freezing and random reboots often) the system is so unreliable I can hardly use it for work or any type of gaming. Not sure why it is taking this length of time to reply? I did fill out all the requested information the same day.

We apologize for any inconvenience this situation may have caused. Please be assured that we are committed to addressing your issue promptly and effectively. Our team is prepared to provide the necessary expertise and solutions to resolve the matter.

Before we proceed, could you please provide the following information as part of the technical process:

• Was this working before or a newly integrated system?
• Did you make recent changes to the system?
• Have you performed other troubleshooting steps?
• Was the processor purchased less than 30 days ago?
• Did you overclock the processor? Please bear in mind that overclocking your processor beyond specifications nulls your warranty.

Please also provide the following information, which may be needed if the unit ends up for RMA:

a. Complete Shipping Address, including Postal Code:

b. Full Name:

c. Contact Number: 

d. Contact Email: 

e. A PDF copy of the official receipt from the place of purchase:

We will be waiting for your response. Would it be fine if we followed up on September 26th? We set the date, so you have enough time to respond. Should you have a preferred schedule to be contacted, please let us know so we can adjust accordingly.