i7 9700KF HIGH Temperature

[Orwa]

Hello,
my gaming pc:

i7 9700KF

ANTEC A400 RGB CPU COOLER
RTX 2060Super Aorus
2x8GB 3000Mhz (with X.M.P Profile)

issue: idle CPU Temperature around 30°C, But while playing games the temperature around 97°C
is the temperature normal ?
or do i have to buy new fan ?
i uploaded 2 screenshots idle and gaming temp in core temp 1.16 app

[David_G_Intel]

Hello Orwa

Thank you for posting on the Intel️® communities. 

The maximum temperature allowed for this processor is 100°C, you have high temperatures but it's not going above specifications. We need more information from your system to identify the possible cause of this problem, please share with us the following information:

1. Brand and model of the motherboard(s) used with the processor. 
2. Part number of the RAM kits used
3. BIOS version.
4. Did you overclock the processor? 
5. Did you enable Intel XMP and if yes, what was the memory speed configured? 
6. Did this start after an update?
7. Which operating system do you use? Which version?

I will send you an e-mail to the e-mail address associated with your community profile requesting some reports that may contain sensitive information.

Regards, 

David G 

Intel Customer Support Technician 

[Orwa]

Motherboard: Gigabyte Z390 GAMING X

XMP enabled : on 3000MHz, 2x8GB vengeance RGB PRO DDR4 3000MHz

I'm not doing overclocking

fan: a400 RGB ( 130 m3/H )

a data sx8200 pro 1TB

RTX 2060Super AORUS

I found that my fan is not setting correctly, and I think my fan missing piece
I will go back to the store, if they didn't solve the problem I will ask you again 

thank you for the respond and sorry or bothering you

what the connection between the XMP and CPU ?
do I have to turn it off ? 

[David_G_Intel]

Hello Orwa

Thank you for the information provided, we are glad to hear that you found a solution.

Using XMP you could run the processor outside the established specifications, we recommend that you use the memory at 2666MHz as shown on the processor specifications:

• https://ark.intel.com/content/www/us/en/ark/products/190885/intel-core-i7-9700kf-processor-12m-cache-up-to-4-90-ghz.html

You don't necessarily need to turn XMP off, but you need to make sure the RAM speed doesn't go above 2666MHz. If you need any additional information, please submit a new question as this thread will no longer be monitored. 

Regards,

David G

Intel Customer Support Technician

[Orwa]

thank you David for the information about the XMP, it wasn't CPU issue it was the fan, after I changed the fan : 
CPU temperature:
idle: around 20
gaming: around 60

thank you again and sorry for bothering you for nothing