intel application optimization Connection failed, unable to run.

[izoexr_1]

My CPU is an i5-14600kf, and my motherboard is a PRO B760M-A WIFI DDR4 II. I encountered the following error when running Intel Optimization Connection.     

I have installed the driver, and the Device Manager looks like this.

I've also tried running this IPO software as administrator

DTT and VT-X in the BIOS are also enabled.

I've repeated all these download, startup, and restart settings multiple times, trying to restart the drivers and the connections between the software and hardware.All downloaded software drivers are up-to-date.I probably restarted at least 30 times this afternoon, installing, deleting and reinstalling various drivers, and turning BIOS settings on and off repeatedly.

I've read many posts about this problem, and I think I've avoided all of them, such as moving the APO software to the C drive.To be honest, I'm completely exhausted........

[JohnM_Intel]

Hello izoexr_1,

Thank you for raising this concern through the Intel Community.

Upon reviewing the screenshot you provided, I wanted to clarify are you referring to the Software Components tab in Device Manager? I’m having difficulty understanding the details due to the language shown in the screenshot. If possible, could you please provide an English-translated version of the screenshot? This will help me investigate the issue more accurately.

To further assist you, kindly provide the answers to the following questions:

• What is the exact issue you are experiencing?
• Did you recently install any Windows updates?
• Which application displayed the error message?
• Has this issue happened before, or is this the first occurrence?

Once I gather this information, I will be able to provide the appropriate steps to isolate and troubleshoot the issue.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

I apologize for not explaining clearly. The English version of Device Manager is shown in the image below.

1.I want to enable Intel Application Optimization, specifically the method to improve game frame rates by downloading the driver, enabling Intel DTT (Dynamic Tuning Technology) in the BIOS, and then launching the Intel Application Optimization software.

2.I haven't updated Windows since July 17th of this year.

3.The error message is the Intel Application Optimization software.The screenshot of the error message in English is as follows:

4.I first tried launching this IPO on December 4th, and then these problems occurred.

[JohnM_Intel]

Hello izoexr_1,

Thank you for providing more detailed information about your concern. I now have a better understanding of the issue. Since you are trying to use Intel® Application Optimization and are encountering the Error: "Failed to Connect", I highly recommend following the steps outlined in the article: "Error: "Failed To Connect" While Opening Intel® Application...", as it provides guidance on resolving this type of issue.

Once you have followed the steps, please let me know whether the issue persists. If the steps resolve the issue, I would also appreciate your confirmation.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

我已经仔细审阅过这份文件，检查了所有内容，但问题依旧存在。我在最初的帖子中已经详细说明了我的所有努力……

我反复确认驱动程序和BIOS都是最新版本，并且启用了Intel DTT（动态调优技术），不断地下载、卸载和重启……

[JohnM_Intel]

Hello izoexr_1,

Thank you for letting me know. Please allow me some time to investigate this internally. Once I find a solution, I will get back to you with the appropriate steps.

In the meantime, I kindly request that you download and run the Intel® System Support Utility (SSU) so you can provide a complete system specification. This will help me review your system information more accurately.

• Intel® System Support Utility for Windows*

(Download and install the tool.)

Once the download is complete, please follow these steps:

1. Launch SSU.exe.
2. Under Scan, check the box "Everything".
3. Click Scan.
4. Once the scan is finished, click Next.
5. Click Save and attach the generated report in your next reply.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

ok here

[JohnM_Intel]

Hello izoexr_1,

Thank you for patiently waiting. Kindly check your email to confirm if you have received my message, as we will need to proceed with a remote session so I can properly check your system.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

Yes, I received that email, but I don't quite understand what you mean. The email didn't specify what kind of remote access it entails, meaning I don't know what I should do next.....

Also, when will this remote assistance start, how will it be done, and what preparations do I need to make? I'm also curious whether you have received the reports that the servants asked me to make using SSU, or whether my reports are fine and the errors are in more strange places?

[JohnM_Intel]

Hello izoexr_1,

Thank you for confirming that you received the email I sent. What I meant to say is that we need to schedule a remote session so we can properly investigate the issue. To connect remotely, we will use Quick Assist, which can be downloaded from the Microsoft Store.

If you would like to proceed with the remote session, kindly reply to the email with the information below so we can schedule it:

Name:

Contact Number:

Country:

Best time to contact you:

Time Zone:

Once we receive this information, we will coordinate the session accordingly.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

Name: zoer

Country: China

Best time to contact you: 10:00-23:00

Time Zone:UTC+8

There is one thing I want to say, my English is not good, and face-to-face communication is very difficult for me

[JohnM_Intel]

Hello izoexr_1,

Thank you for providing the information I requested. Please check your email and reply so we can schedule a callback for the remote session.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

I'm not sure if it's a network issue or something else, but it seems like the first message I send fails to send, and when I copy and paste messages I send repeatedly, I sometimes miss something.  

[JohnM_Intel]

Hello izoexr_1,

Thank you for your response. Please check your email and reply so we can proceed with isolating the issue related to Intel® Application Optimization.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

I apologize for missing the call due to some issues. I will be available to answer calls starting tomorrow. I read the email carefully and tried all the methods mentioned, but they didn't work.

[JohnM_Intel]

Hello izoexr_1,

Thank you for your response. Please reply to this email so we can continue the support via email for further investigation.

Additionally, please expect a call tomorrow at 11:00 AM to discuss the next steps.

Thank you for your cooperation, and we look forward to assisting you further.

Regards,

John M.

Intel Customer Support Technician

[izoexr_1]

okok,i agree,This time refers to UTC+8？

[izoexr_1]

I think there was a problem with the contact. I have been waiting, but I haven't received any calls, and my phone hasn't blocked any calls by itself. Could you try calling me again first to confirm whether it can go through properly? Otherwise, there might be an issue with the next contact as well.

[izoexr_1]

Why is nobody replying to me?

[RandyT_Intel]

Hello izoexr_1,

Please check your Intel Portal account, I’ve posted an update that may be of interest to you. Apologies for the delayed response.

Regards,

Randy T.

Intel Customer Support Technician