intel driver and support assistant woes

[windows_guru]

The Intel Driver and Support Assistant tool seems to be not working with Windows 11 25H2

Even a clean install fails

[JohnM_Intel]

Hello windows_guru,

Thank you for reaching out.

I understand that you’re experiencing issues with the Intel Driver & Support Assistant (IDSA) not working on Windows 11 25H2, even after a clean install.

To help troubleshoot this, could you please provide a few details:

1. Are you receiving any error messages during installation or when running the tool?
2. Which version of the Intel Driver & Support Assistant are you trying to install?
3. Have you tried running the installer as an administrator or temporarily disabling any antivirus/security software?

Once I have this information, I can guide you on the next steps to get the tool working properly.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello windows_guru,

I wanted to follow up to see if you had a chance to look over the information I posted. Your feedback at your earliest convenience would be greatly appreciated so we can move forward with resolving this matter.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

I am now using manual install of drivers

support assistant start but then shows a red screen of some problem

[JohnM_Intel]

Hello windows_guru,

Thank you for providing that information. To properly investigate this concern, I kindly request that you provide a screenshot of the error so I can better visualize it.

If possible, please take the screenshot while installing the software and include the full error message, as this will help us identify the issue more accurately.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

Sorry, something went wrong while trying to scan

[JohnM_Intel]

Hello windows_guru,

Thank you for providing the error message. Please allow me some time to investigate this internally for further checking.

Additionally, to better assist you, I kindly request that you download and run the Intel® System Support Utility (SSU) so we can review your complete system specifications. This information will help us proceed with the investigation.

Steps:

1. Download the Intel® System Support Utility for Windows*
2. Once the download is complete, launch SSU.exe.
3. Under Scan, check the box “Everything.”
4. Click Scan.
5. Once the scan is complete, click Next.
6. Click Save to download the report.

Please attach the generated report in your next reply so we can continue troubleshooting.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

My Dell Latitude 5440 is at issue

[JohnM_Intel]

Hello windows_guru,

Thank you for your response. I understand that you believe the laptop may be the cause of the issue, but for clarification, could you please explain how you determined that the Dell Latitude 5440 is the source of the problem?

Your explanation will help me better understand what’s happening and will allow me to investigate this more accurately.

I appreciate your cooperation and look forward to your clarification.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

I am using Windows 11 and recently 25H2 was finally distributed which seems to be problematic.

[JohnM_Intel]

Hello windows_guru,

Thank you for letting me know that the issue was resolved after Windows distributed 25H2. Please let me know if there is anything else I can assist you with regarding this concern. If not, I will proceed with closing this thread.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

The issue emerged after installing 25H2

My Dell is a 13gen Intel machine with an i5 CPU, 64GB DDR4-3200

[n_scott_pearson]

I have found that a complete uninstall and reinstall of iDSA is required after upgrades to Windows.
Hope this helps,
...S

[JohnM_Intel]

Hello windows_guru,

Thank you for responding. You may follow the advice of n_scott_pearson, as this needs to be done after the Windows upgrade.

Once completed, please provide us with an update.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

[JohnM_Intel]

Hello windows_guru,

Thank you for providing a screenshot of the error. To further isolate the issue, please follow the steps below:

1. Go to Browser Settings
2. Click Privacy and Security
3. Navigate to Site Settings
4. Scroll down to Permissions
5. Select Additional Permissions
6. Scroll to the last option, Local Network Access
7. Add intel.com under Customized Behaviors
8. Once the domain is added, click the three dots next to it and select Allow

After completing the steps above, please check if the issue is resolved.

If the issue persists, kindly try using a different web browser and let us know the results.

Alternatively, if you are available for a remote session, please inform me so I can send you a personal email to proceed.

Regards,

John M.

Intel Customer Support Technician

[windows_guru]

Changing settings seems to have corrected the problem. guess Chrome security has changed without disclosing it

[JohnM_Intel]

Hello windows_guru,

Thank you for letting me know that changing the setting resolved the issue. The likely reason for the behavior you experienced is that Chrome was blocking the Intel® Driver & Support Assistant (IDSA). This behavior started appearing in the latest version, as IDSA now requires enhanced local service communication and secure component validation to perform accurate scans.

If you need further assistance with this concern, please let me know. Otherwise, kindly confirm so we can proceed with closing this thread.

Regards,

John M.

Intel Customer Support Technician

[JohnM_Intel]

Hello windows_guru,

As I have not received any updates over the past few days, I will assume that everything is working fine. With that, I will now proceed with closing this thread.

Thank you for your cooperation and have a great day!

Regards,

John M.

Intel Customer Support Technician