white rings around core 7 ultra 265K pads - CPU problem?

[easperhe]

All,

My new desktop build is not booting and problems are associated with memory (BIOS codes E0 and 55). I've tried several ddr5 modules and same issue, so not a ddr5 problem. So it could be a ddr5 socket issue. But when I look on the back of the intel core 7 ultra 265K processor, I see some pads with white rings around them. This is also the side of the CPU closest to system memory. This doesn't look OK to me but I'm not an expert here. Are these white rings around some of the CPU pads an indication of CPU problem?

[RandyT_Intel]

Hi @easperhe,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Have you tested the CPU in a different motherboard to see if the issue persists?
• Have you tried using a different CPU in the current motherboard to determine if the problem is CPU-related?
• Can you provide the make and model of the motherboard?
• Have you checked the CPU for any physical damage before installing it?

I look forward to your response and am committed to resolving your issue promptly. 

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @easperhe,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @easperhe,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Regards,  

Randy T.  

Intel Customer Support Technician