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xmp profile not working on replacement 4930k

JMill47
Beginner
1,722 Views

Initially I had my 4930k replaced with a new one due to a memory controller issue. (The initial processor would Bsod randomly and under load/ large temperature influxes). Now with my replacement processor, the new one doesn't bsod and the temps are good, but it won't load xmp profiles. I have two sets of ram and the profiles won't work for either of them. Is this another faulty memory controller? I even tried manually entering all the timings, voltage numbers, etc. Still not posting with the ram.

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Allan_J_Intel1
Employee
848 Views

Thanks for joining the Processor community.

Have you updated motherboard BIOS?

Did you test XMP profiles after updating BIOS?

If still not working, I recommend contacting Intel support for warranty options at:

Online warranty:https://servicerequestmgmt.intel.com/webticketui/emailpage.aspx New Service Request

Chat support: http://www.intel.com/p/en_US/support/contactsupport Contact Support

Allan.

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