xtu not opening

[MertoKnight1]

intel xtreme tuning utility doesnt open. Firstly i tried downloading the latest version 10.0.1.31. but it said i was on an unsupported platform. My OS is windows 11 23h2. Secondly i tried downloading the older version 7.14.2.14. But it also didnt work. There was an error message and i took i screenshot of it 

[RandyT_Intel]

Hi @MertoKnight1,

Please try uninstalling XTU by following our guide on How to Uninstall the Intel® Extreme Tuning Utility (Intel® XTU) and manually install Intel® XTU version 7.14.2.14, as this version supports unlocked Intel® Core™ processors (14th gen) and older.

If the issue persists, please provide the verbose logs so we can check this internally.

1. Open Registry Editor 
2. Find HKEY_USERS\.DEFAULT\Software
3. Create a new Key named “Intel” under that node (if it doesn’t already exist)
4. Create a new Key named “XTU” under the “Intel” node (if it doesn’t already exist)
5. Create a new DWORD value under the “XTU” node called “LoggingLevel” with value 4
6. Restart the XTU Service, or restart the computer. 
7. Start XTU and reproduce issue
8. Share new XtuCore logs available in C:\ProgramDate\Intel\Intel Extreme Tuning Utility\Logs. Specifically the XtuCore file after the issue was reproduced, which will now include additional information details [ INFO ].

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[MertoKnight1]

i did what you wanted still same error i cant open xtu it says drivers arent present

[RandyT_Intel]

Hi @MertoKnight1,

Please follow the steps on how to provide the verbose logs so we can check this internally. I posted the instruction above. Once I have this information, we can start from there.

Looking forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @MertoKnight1,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @MertoKnight1,

Since I haven't heard from you, I will proceed with closing this case. Please note that it will no longer be monitored. However, you may submit a new ticket if you need further assistance in the future.

Randy T.

Intel Customer Support Technician