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MSS installation error

mike_l_2
Beginner
120 Views

Hi,

I went into an error when trying to install MSS 2015 R4 Pro Edition. The error message is:

Failed to process component: Graphics Driver

.......

My system is a Intel NUC with i5-5300U and Intel HD graphics 5500.running on Windows 7

I can see the Graphics 5500 is not on the supported list. If I continue with the installation, what features and capabilities am I giving up?  What choices do I have?

I want to take advantage of the encode/decode accelerator and determine how many encode/decode threads (1080p signal) it can support.

Thanks

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1 Reply
Robert_I_Intel
Employee
120 Views

Please download and install an Intel Graphics Driver from here: https://downloadcenter.intel.com/search?keyword=Intel%c2%ae+HD+Graphics+5500+for+5th+Generation+Inte...

Windows 7 is fully supported: don't think you will have to give up anything.

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