一些错误 (Some Driver errors)

[abcdefg]

我在下载驱动程序和支持助手时出现了问题 这是错误日志

(I had a problem downloading drivers and support assistants This is an error log)

15B4:1BF0][2021-08-15T11:51:41]i001: Burn v3.11.2.4516, Windows v6.1 (Build 7601: Service Pack 1), path: C:\windows\Temp\{FC3819EE-B2B1-49C0-88C9-CF674CE151E8}\.cr\Intel-Driver-and-Support-Assistant-Installer.exe [15B4:1BF0][2021-08-15T11:51:41]i000: Initializing numeric variable 'DCASelectedForInstall' to value '0' [15B4:1BF0][2021-08-15T11:51:41]i000: Initializing numeric variable 'DCAAskedUserForConsent' to value '0' [15B4:1BF0][2021-08-15T11:51:41]i000: Initializing numeric variable 'DCAConsentValue' to value '0' [15B4:1BF0][2021-08-15T11:51:41]i000: Initializing string variable 'IsLTSC' to value 'false' [15B4:1BF0][2021-08-15T11:51:41]i000: Initializing version variable 'VCRedist2015' to value '14.0.24215' [15B4:1BF0][2021-08-15T11:51:41]i009: Command Line: '"-burn.clean.room=C:\Users\Administrator\appdata\roaming\360se6\User Data\Default\open_direct\Intel-Driver-and-Support-Assistant-Installer.exe" -burn.filehandle.attached=180 -burn.filehandle.self=188' [15B4:1BF0][2021-08-15T11:51:41]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\Administrator\appdata\roaming\360se6\User Data\Default\open_direct\Intel-Driver-and-Support-Assistant-Installer.exe' [15B4:1BF0][2021-08-15T11:51:41]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\Administrator\appdata\roaming\360se6\User Data\Default\open_direct\' [15B4:1BF0][2021-08-15T11:51:42]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210815115142.log' [15B4:1BF0][2021-08-15T11:51:42]i000: Setting string variable 'WixBundleName' to value 'Intel® Driver & Support Assistant' [15B4:1BF0][2021-08-15T11:51:42]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel' [15B4:1BF0][2021-08-15T11:51:44]i000: Loading managed bootstrapper application. [15B4:1BF0][2021-08-15T11:51:46]i000: Creating BA thread to run asynchronously. [15B4:0BA8][2021-08-15T11:51:47]i000: Launching custom Bootstrapper UI [15B4:1BF0][2021-08-15T11:51:50]i100: Detect begin, 5 packages [15B4:1BF0][2021-08-15T11:51:50]i000: Setting string variable 'NETFRAMEWORK45' to value '378389' [15B4:1BF0][2021-08-15T11:51:50]i000: Setting version variable 'VCRedist2015x86' to value '14.25.28508.0' [15B4:1BF0][2021-08-15T11:51:50]i000: Setting string variable 'WindowsBuild' to value '7601' [15B4:1BF0][2021-08-15T11:51:50]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to false. [15B4:1BF0][2021-08-15T11:51:50]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to false. [15B4:1BF0][2021-08-15T11:51:51]i052: Condition 'VCRedist2015x86 >= VCRedist2015' evaluates to true. [15B4:1BF0][2021-08-15T11:51:51]i101: Detected package: NetFx462Web, state: Absent, cached: None [15B4:1BF0][2021-08-15T11:51:51]i101: Detected package: NetFx472Web, state: Absent, cached: None [15B4:1BF0][2021-08-15T11:51:51]i101: Detected package: DriverSupportAssistantInstaller, state: Absent, cached: None [15B4:1BF0][2021-08-15T11:51:51]i101: Detected package: vc_redist.x86.exe, state: Present, cached: None [15B4:1BF0][2021-08-15T11:51:51]i101: Detected package: DCAInstaller, state: Absent, cached: None [15B4:1BF0][2021-08-15T11:51:58]i000: Setting string variable 'IsLTSC' to value 'false' [15B4:1BF0][2021-08-15T11:51:58]i199: Detect complete, result: 0x0 [15B4:0BA8][2021-08-15T11:52:13]i000: Setting numeric variable 'DCAAskedUserForConsent' to value 1 [15B4:0BA8][2021-08-15T11:52:13]i000: languageCode=zh_Hans [15B4:0BA8][2021-08-15T11:52:17]i000: Setting numeric variable 'DCASelectedForInstall' to value 1 [15B4:0BA8][2021-08-15T11:52:17]i000: Setting numeric variable 'DCAConsentValue' to value 1 [15B4:1BF0][2021-08-15T11:52:17]i200: Plan begin, 5 packages, action: Install [15B4:1BF0][2021-08-15T11:52:17]i052: Condition 'IsLTSC = "true" OR WindowsBuild < 14393' evaluates to true. [15B4:1BF0][2021-08-15T11:52:17]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web [15B4:1BF0][2021-08-15T11:52:17]i000: Setting string variable 'NetFx462FullLog' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210815115142_000_NetFx462Web.log' [15B4:1BF0][2021-08-15T11:52:17]i052: Condition 'IsLTSC = "false" AND WindowsBuild >= 14393' evaluates to false. [15B4:1BF0][2021-08-15T11:52:17]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web [15B4:1BF0][2021-08-15T11:52:17]i000: Setting string variable 'WixBundleRollbackLog_DriverSupportAssistantInstaller' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210815115142_001_DriverSupportAssistantInstaller_rollback.log' [15B4:1BF0][2021-08-15T11:52:17]i000: Setting string variable 'WixBundleLog_DriverSupportAssistantInstaller' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210815115142_001_DriverSupportAssistantInstaller.log' [15B4:1BF0][2021-08-15T11:52:17]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe [15B4:1BF0][2021-08-15T11:52:17]i052: Condition 'DCASelectedForInstall = 1' evaluates to true. [15B4:1BF0][2021-08-15T11:52:17]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\ADMINI~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210815115142_002_DCAInstaller.log' [15B4:1BF0][2021-08-15T11:52:17]i201: Planned package: NetFx462Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None [15B4:1BF0][2021-08-15T11:52:17]i201: Planned package: NetFx472Web, state: Absent, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None [15B4:1BF0][2021-08-15T11:52:17]i201: Planned package: DriverSupportAssistantInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: Yes, uncache: No, dependency: Register [15B4:1BF0][2021-08-15T11:52:17]i201: Planned package: vc_redist.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None [15B4:1BF0][2021-08-15T11:52:17]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: Yes, dependency: Register [15B4:1BF0][2021-08-15T11:52:17]i299: Plan complete, result: 0x0 [15B4:1BF0][2021-08-15T11:52:17]i300: Apply begin [15B4:1BF0][2021-08-15T11:52:17]i010: Launching elevated engine process. [15B4:1BF0][2021-08-15T11:52:17]i011: Launched elevated engine process. [15B4:1BF0][2021-08-15T11:52:17]i012: Connected to elevated engine. [1364:10FC][2021-08-15T11:52:17]i358: Pausing automatic updates. [1364:10FC][2021-08-15T11:52:18]i359: Paused automatic updates. [1364:10FC][2021-08-15T11:52:18]i360: Creating a system restore point. [1364:10FC][2021-08-15T11:52:18]w363: Could not create system restore point, error: 0x80070422. Continuing... [1364:10FC][2021-08-15T11:52:18]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b09ce953-882c-4131-a693-2e1d73b1e50d}, options: 0x7, disable resume: No [1364:10FC][2021-08-15T11:52:19]i000: Caching bundle from: 'C:\windows\Temp\{6129469E-FF96-40BB-8E06-689858A4CD8A}\.be\Intel-Driver-and-Support-Assistant-Installer.exe' to: 'C:\ProgramData\Package Cache\{b09ce953-882c-4131-a693-2e1d73b1e50d}\Intel-Driver-and-Support-Assistant-Installer.exe' [1364:10FC][2021-08-15T11:52:19]i320: Registering bundle dependency provider: {b09ce953-882c-4131-a693-2e1d73b1e50d}, version: 21.5.33.3 [1364:10FC][2021-08-15T11:52:19]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b09ce953-882c-4131-a693-2e1d73b1e50d}, resume: Active, restart initiated: No, disable resume: No [15B4:1368][2021-08-15T11:52:19]w343: Prompt for source of package: NetFx462Web, payload: NetFx462Web, path: C:\Users\Administrator\appdata\roaming\360se6\User Data\Default\open_direct\redist\NDP462-KB3151802-Web.exe [15B4:1368][2021-08-15T11:52:19]i338: Acquiring package: NetFx462Web, payload: NetFx462Web, download from: https://go.microsoft.com/fwlink/?LinkId=780596 [15B4:1368][2021-08-15T11:52:20]e000: Error 0x80072f0d: Failed to send request to URL: https://go.microsoft.com/fwlink/?LinkId=780596, trying to process HTTP status code anyway. [15B4:1368][2021-08-15T11:52:20]e000: Error 0x80072f0d: Unknown HTTP status code 0, returned from URL: https://go.microsoft.com/fwlink/?LinkId=780596 [15B4:1368][2021-08-15T11:52:20]e000: Error 0x80072f0d: Failed attempt to download URL: 'https://go.microsoft.com/fwlink/?LinkId=780596' to: 'C:\windows\Temp\{6129469E-FF96-40BB-8E06-689858A4CD8A}\NetFx462Web' [15B4:1368][2021-08-15T11:52:20]e000: Error 0x80072f0d: Failed to acquire payload from: 'https://go.microsoft.com/fwlink/?LinkId=780596' to working path: 'C:\windows\Temp\{6129469E-FF96-40BB-8E06-689858A4CD8A}\NetFx462Web' [15B4:1368][2021-08-15T11:52:20]e313: Failed to acquire payload: NetFx462Web to working path: C:\windows\Temp\{6129469E-FF96-40BB-8E06-689858A4CD8A}\NetFx462Web, error: 0x80072f0d. [15B4:1BF0][2021-08-15T11:52:20]e000: Error 0x80072f0d: Failed while caching, aborting execution. [1364:10FC][2021-08-15T11:52:20]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b09ce953-882c-4131-a693-2e1d73b1e50d}, resume: None, restart: None, disable resume: No [1364:10FC][2021-08-15T11:52:20]i330: Removed bundle dependency provider: {b09ce953-882c-4131-a693-2e1d73b1e50d} [1364:10FC][2021-08-15T11:52:20]i352: Removing cached bundle: {b09ce953-882c-4131-a693-2e1d73b1e50d}, from path: C:\ProgramData\Package Cache\{b09ce953-882c-4131-a693-2e1d73b1e50d}\ [1364:10FC][2021-08-15T11:52:20]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{b09ce953-882c-4131-a693-2e1d73b1e50d}, resume: None, restart initiated: No, disable resume: No [15B4:1BF0][2021-08-15T11:52:20]i399: Apply complete, result: 0x80072f0d, restart: None, ba requested restart: No [15B4:0BA8][2021-08-15T11:52:20]e000: Failure from ApplyComplete: 0x80072F0D: None:

安装时出现未知问题。

(There was an unknown issue with the installation.
Some errors)

edited by Moderator

[AndrewG_Intel]

Hello @abcdefg

Thank you for posting on the Intel® communities.

请注意，我仅能以英语提供支持。我使用了一个 Web 翻译工具来翻译此响应，因此，可能有一些不准确的翻译。

In order to check this further, could you please provide the following information?

1- Please elaborate more on the specific issues and error messages that Intel® Driver & Support Assistant (Intel® DSA) is experiencing. If possible please provide some screenshots (if the screenshots are not in English, please kindly provide a description of them since we may not be able to translate screenshots attached to the thread).

2- What type of drivers are you trying to install/update using Intel® DSA? For instance, graphics drivers, wireless drivers? etc.

3- Did the software work fine before? If yes, what changes did occur at that moment? Was there any recent Windows* or driver update? Or was any hardware/software change? Please provide details.

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

• Download the Intel® SSU and save the application on your computer
• Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
• To save your scan, click Next and click Save.
• Once you have saved the file (.txt file), please attach the file to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello abcdefg

We are checking this thread and we would like to know if you need further assistance.

Also, we would like to inform you that our Intel® DSA developers reviewed the error log that you posted and it could be that the error is being caused by an issue with the network. This could be a firewall setting or some other network configuration. But when the install runs it needs to hit some Microsoft* URLs. This is failing and hence the install failure.

Perhaps you need to allow the correct ports to be accessed? The Intel® DSA accesses localhost on ports 28385-28389. It also connects to www.intel.com, downloadcenter.intel.com, and downloadmirror.intel.com, all on port 443 (HTTPS). For more details please review this article: Things to Know Before I Start to Use the Intel® Driver & Support Assistant (Intel® DSA).

Please do not hesitate to contact us back if you have additional inquiries.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello abcdefg

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards,

Andrew G.

Intel Customer Support Technician