11th Gen Intel(R) Core(TM) i5-11400 @ 2.60GHz 2.59 GHz CPU Usage

[GabeKasier]

Hello,

I have had the same computer for about 3 years now with no major problems, able to run any game that I wanted to, again without any problems.  However, just a few days ago as I was trying to play Cod BO6 I found that my game was running very poorly.  I opened task manager to see what was going on and saw that my CPU was reaching 100% usage.  This game and all others have just started using 75%+ of my CPU out of the blue.  I have gone through a number of trouble shooting actions to alleviate this, including forcing my games to use my GPU rather than CPU to no success.  I am beginning to wonder if the CPU drivers needed updating so I went throuh device manager to check for driver updates (showed driver date as 4/21/2009)  and saw nothing and checked for windows updates.  As I started looking for updates on Intel I saw an update titled Intel Arc & Iris Xe Graphics - Windows when i search for my CPU.  In my reseach I have seen that downloading the wrong graphics driver can render your computer unusable so truthfully I am afraid to download this without asking.  Does anyone know if this would be ok to download or have any other suggestions on how to fix my issue?  I have attached 3 photos to show my specs and task manager.  Thank you!

[JaveA_Intel]

Hi GabeKasier,

Greetings from Intel Customer Support.

I understand that you are experiencing issue with the CPU usage when playing games. To further investigate, we will be needing the following information:

• Get SSU log file of the computer. Here's How to get the Intel® System Support Utility Logs on Windows : https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html
• Are you using an discreet graphics Card? or are you just using the Integrated graphics of the processor?

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi GabeKasier,

This is a quick follow up; We would like to know if you already have the information that I requested in order for me to continue to further investigate our issue.

Regards,

Jave Vincent A.

Intel Customer Support Engineer

[JaveA_Intel]

Hi GabeKasier,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Regards,

Jave Vincent A.

Intel Customer Support Engineer