13900k causing program crashes

[wmiller]

ive been fighting issues with various games crashing, apps restarting and other general annoyances for weeks now, after deciding to re run a stress test on my 13900k i got 2 errors on physical core #4 - logical core 8 & 9. im assuming this would mean my cpu is done for and its time to buy a new one. any other insight would be great, i only ran the stess test partially but can run a full one if its really needed, posting the results here.

00:00:00 - Info - Test schedule started at 2024-01-04 03:26:36
00:00:00 - Info - CPU - Started (Duration : 01:00:00)
00:08:58 - Error - CPU - 1 error(s) found on physical core #4 - logical core #9
00:11:42 - Error - CPU - 1 error(s) found on physical core #4 - logical core #8
00:12:39 - Info - CPU - Test stopped
00:12:39 - Info - Schedule stopped by user request

[wmiller]

My full specs are as follows

CPU - Intel i9 13900k (No OC)

RAM - 64gb Corsair Dominator Platinum DDR5 5600 (i only used 1 stick when testing to make sure it wasn't a ram issue, ram is clock at 4200 MHz)

GPU - EVGA RTX 3080ti FTW3

COOLER - Lian Li GALAHD 360mm AiO

[DeividA_Intel]

Hello wmiller,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with your Intel® Core™ i9-13900K Processor.

In order to better assist you, please provide the following:  

1. Run and attach the Intel® Processor Diagnostic Tool:

• https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

2. Do you see any LED code turn on when the issue appears?

3. What is the name of the tool you used to run the test?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[wmiller]

i did attempt to use the diagnostic tool, it said the hardware was incompatible. the only led that came on was the red cpu led on the motherboard, the program i used was OCCT

[Alberto_R_Intel]

wmiller, Thank you very much for sharing those details.

Please provide a picture of the error message that shows the hardware was incompatible with Intel® PDT.

Please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

Regards,

Albert R.

Intel Customer Support Technician

[IsaacQ_Intel]

Hello wmiller,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Isaac Q. 

Intel Customer Support Technician

[IsaacQ_Intel]

Hello wmiller,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Isaac Q.

Intel Customer Support Technician.