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Community Manager
1,191 Views

BSOD with stop 0x124

Hello. I have new notebook Gigabyte m1405m http://www.gigabyte.com/products/product-page.aspx?pid=3360# sp http://www.gigabyte.com/products/product-page.aspx?pid=3360# sp with Core 2 Duo SU7300 and I am experiencing terrible problems with BSOD with stop code 0x124 in random time (about twice a day) with no mutual actions. I tried two different HDD, two different Windows 7 64bit CZ installations, two different RAM modules.

I have sent this laptop to local Gigabyte representative service, they tested this laptop for about 7 days and returned to me with "no malfunction discovered" statement.

I have minidump files here http://media0.minidump.mypage.cz/files/media0:4da6b0a5cc671.rar.upl/minidump.rar http://media0.minidump.mypage.cz/files/media0:4da6b0a5cc671.rar.upl/minidump.rar

Microsoft partner made an analyzis of dump here http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/456f620d-7dc7-4e5f-87c6-2e737... http://social.technet.microsoft.com/Forums/en-US/w7itproinstall/thread/456f620d-7dc7-4e5f-87c6-2e737...

with this

*******************************************************************************

 

* *

 

* Bugcheck Analysis *

 

* *

 

*******************************************************************************

 

WHEA_UNCORRECTABLE_ERROR (124)

 

A fatal hardware error has occurred. Parameter 1 identifies the type of error

 

source that reported the error. Parameter 2 holds the address of the

 

WHEA_ERROR_RECORD structure that describes the error conditon.

 

Arguments:

 

Arg1: 0000000000000000, Machine Check Exception

 

Arg2: fffffa8008a76038, Address of the WHEA_ERROR_RECORD structure.

 

Arg3: 00000000b2000040, High order 32-bits of the MCi_STATUS value.

 

Arg4: 0000000000000800, Low order 32-bits of the MCi_STATUS value.

 

Debugging Details:

 

------------------

 

OVERLAPPED_MODULE: Address regions for 'nvlddmkm' and 'nvlddmkm.sys' overlap

 

BUGCHECK_STR: 0x124_GenuineIntel

 

CUSTOMER_CRASH_COUNT: 1

 

DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT

 

PROCESS_NAME: sidebar.exe

 

CURRENT_IRQL: f

 

STACK_TEXT:

 

fffff800`00ba8a98 fffff800`03019903 : 00000000`00000124 00000000`00000000 fffffa80`08a76038 00000000`b2000040 : nt!KeBugCheckEx

 

fffff800`00ba8aa0 fffff800`031d65a3 : 00000000`00000001 fffffa80`08a76ea0 00000000`00000000 fffffa80`08a76ef0 : hal!HalBugCheckSystem+0x1e3

 

fffff800`00ba8ae0 fffff800`030195c8 : 00000000`00000728 fffffa80`08a76ea0 fffff800`00ba8e70 fffff800`00ba8e00 : nt!WheaReportHwError+0x263

 

fffff800`00ba8b40 fffff800`03018f1a : fffffa80`08a76ea0 fffff800`00ba8e70 fffffa80`08a76ea0 00000000`00000000 : hal!HalpMcaReportError+0x4c

 

fffff800`00ba8c90 fffff800`03018dd5 : 00000000`00000002 00000000`00000001 fffff800`00ba8ef0 00000000`00000000 : hal!HalpMceHandler+0x9e

 

fffff800`00ba8cd0 fffff800`0300ce88 : 00000000`0def8a9d 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalpMceHandlerWithRendezvous+0x55

 

fffff800`00ba8d00 fffff800`030befec : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : hal!HalHandleMcheck+0x40

 

fffff800`00ba8d30 fffff800`030bee53 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxMcheckAbort+0x6c

 

fffff800`00ba8e70 fffff800`030f5da9 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiMcheckAbort+0x153

 

fffff880`083371c0 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KxFlushEntireTb+0x81

 

STACK_COMMAND: kb

 

FOLLOWUP_NAME: MachineOwner

 

MODULE_NAME: hardware

 

IMAGE_NAME: hardware

 

DEBUG_FLR_IMAGE_TIMESTAMP: 0

 

FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS

 

BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS

 

Followup: MachineOwner

 

---------

 

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Your BSOD is caused by your processor, contact Intel Technical Support for help.

I have tried to contact Intel Support with no success, hence this is mobile CPU.

I do not understand this analyzis. Thank you for any help.

Thank you,

 

Martin Celikovsky
3 Replies
Highlighted
Honored Contributor I
26 Views

Can you hear the fans running , this sounds like overheating , could be contact between CPU and heat sink could be contact between graphics Chip.?? Do you have a way of monerting temps while machine is running this may help narrow it down ??

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Highlighted
Honored Contributor I
26 Views

Some people have gone to putting shims on the top of the graphics chip , Bronze shims , because the MFG. just put a pice of felt , which does not conduct heat transfer very well.

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Highlighted
Community Manager
26 Views

Dear Robert,

thank you very much. I have installed Core Temo now, but I dont think this is the problem, becouse I have ran some diagnostic tool with high cpu ans systame usage and it did not result in BSOD. Sometimes my 0x124 happens in completly still state...

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