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CPU Failing at Prime Number And Math, Is it causing other crashes?

Goldfinch
Novice
1,374 Views

My problem started to arise about 3 weeks ago where I started to notice that various games would crash without reason(Hard crashing during loading, graphical crashes in D2, ect), at first I believed this was due to the GPU, but after fairly extensive investigation I believe it is due to a CPU bottleneck. My specs are below and it is to my knowledge that if my machine was running fine there would be no problem. That being said, the only tangible "proof" i have that something is wrong besides symptoms, is that my CPU is failing the "Prime Number and Math" tests using the intel diagnostic tool. Let it be known that I have painstakingly tested my ram, and updates virtually everything from my Bios, to my Audio Drivers to see if it was a software problem and it does not seem to be. On a side note, My CPU seems to be benching relatively fine using CPU-Z,

 

I would just like any insight as to what might be causing my problems and possibly how to fix it, and are my suspicions correct that perhaps I have a faulty CPU hardware wise

 

Specs- 

Processor: Intel(R) Core(TM) i9-10850k CPU @ 3.60Ghz 3600mhz 10 Cores 

BaseBoard: ROG MAXIMUS XII HERO

Ram: 32GB DDR4 3600 THREAD-RIPPER

GPU: GeForce RTX 3080 Ti

C-Drive is: SAMSUNG  EVO 500GB M.2

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1 Solution
AndrewG_Intel
Moderator
846 Views

Hello Goldfinch

 

After reviewing this further, our recommendation is to review warranty availability for your Intel® Processor. In this case, we kindly recommend you to contact Intel® Customer support directly through phone or chat and review warranty availability for your Intel® Processor. You may also contact us by an Internal Web Ticket Service to check warranty coverage and request warranty assistance.

Here is the "Contact us link".

Please make sure to select your country or region and to contact us within your local business Support hours. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel® Customer Support.

 

Thank you for all your efforts in this matter.

Best regards,

Andrew G.

Intel Customer Support Technician

 

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11 Replies
AndrewG_Intel
Moderator
1,343 Views

Hello @Goldfinch

Thank you for posting on the Intel® communities.

 

In order to check this further, could you please provide us with the following information?

1- Please elaborate more when you said "performed extensive investigation". What specific steps were taken to troubleshoot this issue? 

2- Was the processor purchased less than 30 days ago?

3- Is there any sign of physical damage on the processor?

4- Did you overclock the processor?

5- Did you enable Intel® Extreme Memory Profile (Intel® XMP) and if yes, what was the memory speed configured?

6- Are the crashes occurring only with games or with any other type of workload? Is it happening with all the games or with specific games? Please provide examples of the apps/games that experience this issue.

7- When the crashes occur, is there any error message or error code? Since the machine was working fine, was there any recent hardware or software changes (Windows, Driver, Software, or BIOS updates) that may relate to the point when the issue started?

 

8- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.

 

Best regards,

Andrew G.

Intel Customer Support Technician

 

Goldfinch
Novice
1,282 Views

When it came to investigating the issue, I have run numerous tests such as the Intel Processor Diagnostic Tool, Memtest, Burn it in, and Monitored when the crashes and etc happened using Msi AfterBurner, task manager, Cpu-x, etc.  When it comes to troubleshooting, I have performed innumerable driver updates, including uninstalling and reinstalling GPU drivers using DDU, Bios/ME updates, updating both windows and all related windows optional updates, all in hopes to rule out it being a software issue, in other words, I can only imagine that every possible driver in my machine at the time of writing this is updated to the latest version. In addition to this, I have looked through all my configs to make sure nothing was being over/underclocked, and everything was, to my knowledge, running as suggested, made sure my ram was not being taken up due to a memory leak or to standby ram as many experiencing similar issues often are. Other presumably useful information for you would be that I have installed(after the problems started arising) Intel Optane storage, Geforce control panel, Aorus Engine( I have a Gigabyte 3080ti) Rammap and various other programs aimed at finding, diagnosing and or remedying my computers ailments. In addition to this, after running other more Extensive Tests, it seems that I am consecutively running into Incorrect PrimeNumber + 128bit Floating Point Addition problems.

In regards to when I purchased the processor, it was roughly November-esc last year, I was only able to get my hands on a RTX-30 series rather recently, and shortly after I started to experience problems. I can only imagine that this is due to the fact that the CPU is bottlenecking my current Gpu, but was sufficient enough to provide with the less powerful 1060, this being said, I do recall having increasingly common problems after upgrading my processor, prior to me getting my RTX and am now wondering if that was due to the same reasons as now.

 

No there does not seem to be any physical damage to the card.

 

No, I tend the shy away from tampering with any of my core components' built in limits.

 

I do not believe I have, it would only be enabled if it came pre-enabled in bios/processor settings.

 

It is most often happening with games, however I can recall a time or two where Discord and PrusaSlicer would either crash or in Prusa's case, experience debilitating lag.

 

When the Crashes occur, I will often go to check event viewer to find any errors associated with the crash, most of the time all I can find is a Application Error. No other errors seem to be coinciding within even minutes of the crash/performace hinderance. I have spent ample time thinking back to when I started noticing the errors, crashes, etc, and to my knowledge nothing was undergone(updates, etc) during that time-frame, my suspicion, founded on how my computer has been handling itself in the recent weeks is that I believe that these problems have been exponentially growing over time and finally reached the point where I had noticed them en mass recently, as I have begun to use the computer for gaming again rather recently.

AndrewG_Intel
Moderator
1,188 Views

Hello Goldfinch

Thank you very much for your response and for all these details.

Please allow us to take a look into this and we will be posting back in the thread as soon as more information is available.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
1,118 Views

Hello Goldfinch

Thank you for your patience in this matter.


In regards to this behavior, could you please try the following steps and provide us with details?

1- Test the system using only the Intel® integrated graphics. You will need to disable or remove the discrete video card NVIDIA*. For proper assistance with this step, please contact your computer manufacturer (OEM).

2- Run the Intel® Processor Diagnostic Tool again and share the report with us. Also, please run the Intel® Extreme Tuning Utility (Intel® XTU) and perform a CPU Stress test and share the results. If possible, share a screenshot from the Intel® XTU test.

3- Based on the Product Specifications for Intel® Core™ i9-10850K Processor, it supports memory RAM

DDR4-2933MHz. Could you please try to set the memory at 2933MHz frequency?

4- Is Intel® Turbo Boost Technology enabled in the BIOS?

5- A screenshot of the Windows* Task Manager under the Performance tab showing all cores when gaming.


Best regards,

Andrew G.

Intel Customer Support Technician


Goldfinch
Novice
1,062 Views
I will get right on this, might take me a day or so however
Goldfinch
Novice
912 Views

Here is the IXTU's Results, with only the integrated

XTU1.jpg

Same here, but the IPDT's results, seems to come back the same as before

IDU.jpg

 Note; all of these are with the ram's speed set to 2933MHz

And yes, turbo boost is now enabled, however as I do recall I had activated it recently when first trying to remedy my problems so I suspect it is neither a cause, nor solution to my problem sadly.

 

The Following are screenshots of task manager when a crash was experienced, note it seems that when a crash occurs the CPU usage seems to drop, and the GPU's usage spike. One will show start and beginning lines for when the game was started to when it crashed.

Goldfinch_0-1635394511227.png

 

Crash 2.jpg

Crash3.jpg

Here is a screenshot of performance normally

Goldfinch_1-1635397008797.png

And here is some shots of the resource monitor showing all cores while gaming

Resource2.jpg

Resource.jpg

  

CPUResorceManager.jpg

 

AndrewG_Intel
Moderator
1,024 Views

Hello Goldfinch

Sure! no problem. Please take your time and we will be waiting for the outcome of the steps. For any other inquiries, please don't hesitate to contact us back.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
963 Views

Hello Goldfinch

We are checking this thread and we would like to know if you need further assistance. Were you able to try the steps suggested in our previous post?

Please do not hesitate to contact us back if you have additional inquiries or if you need more time to test.


Best regards,

Andrew G.

Intel Customer Support Technician


Goldfinch
Novice
944 Views
Hello,
Yes I was able to complete the steps requested sometime yesterday but as I don't spend much time using it during the week I hadn't been able to successfully capture TM performance of all cores while gaming yet, my hope is to capture a crash but thus far have been unsuccessful in capturing it using a screenshot, I should however be all right to send my results within a day, I will spend tomorrow capturing a few screen shots, and once that's finished I'll send em right over.
AndrewG_Intel
Moderator
886 Views

Hello Goldfinch

Thank you for your response and for all these details.

Please allow us to take a look into this and we will be posting back in the thread as soon as more information is available.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
847 Views

Hello Goldfinch

 

After reviewing this further, our recommendation is to review warranty availability for your Intel® Processor. In this case, we kindly recommend you to contact Intel® Customer support directly through phone or chat and review warranty availability for your Intel® Processor. You may also contact us by an Internal Web Ticket Service to check warranty coverage and request warranty assistance.

Here is the "Contact us link".

Please make sure to select your country or region and to contact us within your local business Support hours. Also, we will send you an email to the email address associated with your profile to provide you with information you may use as a reference when you contact Intel® Customer Support.

 

Thank you for all your efforts in this matter.

Best regards,

Andrew G.

Intel Customer Support Technician

 

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