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CPU i5 8265u throttling and different temperature reads

MangaTech
Beginner
965 Views

Hi guys.
I'm getting a little tired of this situation, because almost all programs shows that my CPU reaches 99C easily.
The only program that don't show this, is SpeedFan, that shows me decent temps.
When it reaches 99C or something like it, I don't feel neither the top nor the bottom of the laptop that hot and the air coming out is neither that hot.
Now I was analising HWinfo + Core temp and check that HWinfo says that my CPU is throttling but as you can see, the clock speed stills almost in full steam.
Do you guys have any opinion or advise?

I've check in the internet that this Asus laptops have a poor cooling system as you can check in this video: https://www.youtube.com/watch?v=ZMfoeP9fUjE

The thing is, should I worried about this temps? I don't like to use my products without the confidence that they are in their plenitude.

 

Thank you guys.

 

 

0 Kudos
5 Replies
AlHill
Super User
677 Views

"Do you guys have any opinion or advise?"   Yes, complain to asus for building crappy cooling into their laptops.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

DeividA_Intel
Moderator
719 Views

Hello MangaTech,  

  


Thank you for posting on the Intel® communities.   

  


In order to better assist you, please provide the following:  


  


1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  


· Download the Intel® SSU and save the application on your computer: https://www.intel.com/content/www/us/en/download/19351/windows-10-wi-fi-drivers-for-intel-wireless-a...  


· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  


· To save your scan, click Next and click Save.  



2. Is this issue recent? If so, when did it start?


3. Are you experiencing temperatures spikes or it remains in high temperatures for long periods of time?


4. Are the temperature at the BIOS also high?


5. What are the names of the other tools that you used?


6. Have you reported this behavior to the laptop manufacturer?





Best regards, 


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
673 Views

Hello MangaTech,  


  


Were you able to check the previous post and get the information requested? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


MangaTech
Beginner
639 Views

Hello.

Yes, I've reached asus tech and they told me that this is normal.

I guess it's because of the bad cooling that they design and they trust in the throttling to save the components...

 

Regards.

DeividA_Intel
Moderator
599 Views

Hello MangaTech, 



Thanks for the update. I am glad to hear that you received an official response from Asus, at least now you know that this was expected behavior for this machine.


Remember to use first the drivers and tools from the laptop manufacturer since those are customized to work perfectly with your device.




Regards,    


Deivid A. 

Intel Customer Support Technician 


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