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hamiprabowo
Beginner
140 Views

Can't update drivers

Hi, how are you? I am a laptop user with an Intel i3-10110u processor, at first I was able to update the software through the Intel Driver & Support Assistant application. however, suddenly when there was an update notification and I tried to update it, it turned out that the download process didn't run at all. Thank you.

Labels (1)
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6 Replies
AlHill
Super User
132 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

Doc (not an Intel employee or contractor)

hamiprabowo
Beginner
127 Views

here's the document that you need

Lock2nl
Beginner
123 Views

Same here.

Not the first time....

Lock2nl
Beginner
120 Views

After failing to update I removed the old version and installed the downloaded version again.

It cause the same error with the following log:

[12A8:27D0][2021-02-02T17:44:55]i001: Burn v3.11.2.4516, Windows v10.0 (Build 19042: Service Pack 0), path: C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\Intel-Driver-and-Support-Assistant-Installer.exe
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCASelectedForInstall' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCAAskedUserForConsent' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing numeric variable 'DCAConsentValue' to value '0'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing string variable 'IsLTSC' to value 'false'
[12A8:27D0][2021-02-02T17:44:55]i000: Initializing version variable 'VCRedist2015' to value '14.0.24215'
[12A8:27D0][2021-02-02T17:44:55]i009: Command Line: '"-burn.clean.room=C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\Intel-Driver-and-Support-Assistant-Installer.exe" -burn.filehandle.attached=536 -burn.filehandle.self=544 /uninstall'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455.log'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel'
[12A8:27D0][2021-02-02T17:44:55]i000: Loading managed bootstrapper application.
[12A8:27D0][2021-02-02T17:44:55]i000: Creating BA thread to run asynchronously.
[12A8:15F0][2021-02-02T17:44:55]i000: Launching custom Bootstrapper UI
[12A8:27D0][2021-02-02T17:44:55]i100: Detect begin, 5 packages
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting version variable 'VCRedist2015x86' to value '14.22.27821.0'
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'WindowsBuild' to value '19042'
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'NETFRAMEWORK45 >= 394802' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'NETFRAMEWORK45 >= 461808' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i103: Detected related package: {E051A413-9853-4901-AF60-176ED50E7329}, scope: PerMachine, version: 20.10.42.5, language: 0 operation: MajorUpgrade
[12A8:27D0][2021-02-02T17:44:55]i052: Condition 'VCRedist2015x86 >= VCRedist2015' evaluates to true.
[12A8:27D0][2021-02-02T17:44:55]i103: Detected related package: {0798FE0D-0E50-488A-B0DC-07E65B2758AE}, scope: PerMachine, version: 2.4.5982.0, language: 0 operation: MajorUpgrade
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: NetFx462Web, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: NetFx472Web, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: DriverSupportAssistantInstaller, state: Absent, cached: Complete
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: vc_redist.x86.exe, state: Present, cached: None
[12A8:27D0][2021-02-02T17:44:55]i101: Detected package: DCAInstaller, state: Absent, cached: Complete
[12A8:27D0][2021-02-02T17:44:55]i000: Setting string variable 'IsLTSC' to value 'false'
[12A8:27D0][2021-02-02T17:44:55]i199: Detect complete, result: 0x0
[12A8:15F0][2021-02-02T17:45:00]i000: Setting numeric variable 'DCAAskedUserForConsent' to value 1
[12A8:15F0][2021-02-02T17:45:00]i000: languageCode=nl
[12A8:15F0][2021-02-02T17:45:01]i000: Setting numeric variable 'DCASelectedForInstall' to value 1
[12A8:15F0][2021-02-02T17:45:01]i000: Setting numeric variable 'DCAConsentValue' to value 1
[12A8:27D0][2021-02-02T17:45:01]i200: Plan begin, 5 packages, action: Install
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'IsLTSC = "true" OR WindowsBuild < 14393' evaluates to false.
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: NetFx462Web
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'IsLTSC = "false" AND WindowsBuild >= 14393' evaluates to true.
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: NetFx472Web
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleRollbackLog_DriverSupportAssistantInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_000_DriverSupportAssistantInstaller_rollback.log'
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleLog_DriverSupportAssistantInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_000_DriverSupportAssistantInstaller.log'
[12A8:27D0][2021-02-02T17:45:01]w321: Skipping dependency registration on package with no dependency providers: vc_redist.x86.exe
[12A8:27D0][2021-02-02T17:45:01]i052: Condition 'DCASelectedForInstall = 1' evaluates to true.
[12A8:27D0][2021-02-02T17:45:01]i000: Setting string variable 'WixBundleLog_DCAInstaller' to value 'C:\Users\DESCHM~1\AppData\Local\Temp\Intel®_Driver_&_Support_Assistant_20210202174455_001_DCAInstaller.log'
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: NetFx462Web, state: Present, default requested: Absent, ba requested: Absent, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: NetFx472Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: DriverSupportAssistantInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: vc_redist.x86.exe, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None
[12A8:27D0][2021-02-02T17:45:01]i201: Planned package: DCAInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: No, uncache: Yes, dependency: Register
[12A8:27D0][2021-02-02T17:45:01]i299: Plan complete, result: 0x0
[12A8:27D0][2021-02-02T17:45:01]i300: Apply begin
[12A8:27D0][2021-02-02T17:45:01]i010: Launching elevated engine process.
[12A8:27D0][2021-02-02T17:45:01]i011: Launched elevated engine process.
[12A8:27D0][2021-02-02T17:45:01]i012: Connected to elevated engine.
[2E10:2E14][2021-02-02T17:45:01]i358: Pausing automatic updates.
[2E10:2E14][2021-02-02T17:45:01]i359: Paused automatic updates.
[2E10:2E14][2021-02-02T17:45:01]i360: Creating a system restore point.
[2E10:2E14][2021-02-02T17:45:01]i361: Created a system restore point.
[2E10:2E14][2021-02-02T17:45:01]i370: Session begin, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, options: 0x4, disable resume: No
[2E10:2E14][2021-02-02T17:45:01]i320: Registering bundle dependency provider: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, version: 21.1.5.2
[2E10:2E14][2021-02-02T17:45:01]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: Active, restart initiated: No, disable resume: No
[2E10:27AC][2021-02-02T17:45:01]i304: Verified existing payload: DriverSupportAssistantInstaller at path: C:\ProgramData\Package Cache\{F0E9774D-C5A1-4C83-89F9-191E1334D476}v21.1.5.2\Intel Driver and Support Assistant Installer.msi.
[2E10:27AC][2021-02-02T17:45:01]i304: Verified existing payload: DCAInstaller at path: C:\ProgramData\Package Cache\{848F0123-CF5D-4192-90EC-A6574D8B1796}v2.4.06522\WIN_DCA_2.4.0.06522_sursvc_qh.msi.
[2E10:2E14][2021-02-02T17:45:01]i323: Registering package dependency provider: {F0E9774D-C5A1-4C83-89F9-191E1334D476}, version: 21.1.5.2, package: DriverSupportAssistantInstaller
[2E10:2E14][2021-02-02T17:45:01]i301: Applying execute package: DriverSupportAssistantInstaller, action: Install, path: C:\ProgramData\Package Cache\{F0E9774D-C5A1-4C83-89F9-191E1334D476}v21.1.5.2\Intel Driver and Support Assistant Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" SETICIPCONSENTFLAG="1" ICIPCONSENTVALUE="1"'
[2E10:2E14][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to install MSI package.
[2E10:2E14][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to execute MSI package.
[12A8:27D0][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to configure per-machine MSI package.
[12A8:27D0][2021-02-02T17:45:04]i319: Applied execute package: DriverSupportAssistantInstaller, result: 0x80070652, restart: None
[12A8:27D0][2021-02-02T17:45:04]e000: Error 0x80070652: Failed to execute MSI package.
[2E10:2E14][2021-02-02T17:45:04]i318: Skipped rollback of package: DriverSupportAssistantInstaller, action: Uninstall, already: Absent
[12A8:27D0][2021-02-02T17:45:04]i319: Applied rollback package: DriverSupportAssistantInstaller, result: 0x0, restart: None
[2E10:2E14][2021-02-02T17:45:04]i329: Removed package dependency provider: {F0E9774D-C5A1-4C83-89F9-191E1334D476}, package: DriverSupportAssistantInstaller
[2E10:2E14][2021-02-02T17:45:04]i372: Session end, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: None, restart: None, disable resume: No
[2E10:2E14][2021-02-02T17:45:04]i330: Removed bundle dependency provider: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}
[2E10:2E14][2021-02-02T17:45:04]i352: Removing cached bundle: {3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, from path: C:\ProgramData\Package Cache\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}\
[2E10:2E14][2021-02-02T17:45:04]i371: Updating session, registration key: SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{3f5ceda7-9b48-4fa4-af57-8feaf8ab1e46}, resume: None, restart initiated: No, disable resume: No
[12A8:27D0][2021-02-02T17:45:04]i399: Apply complete, result: 0x80070652, restart: None, ba requested restart: No
[12A8:15F0][2021-02-02T17:45:04]e000: Failure from ApplyComplete: 0x80070652: None: Computer needs to be rebooted before install can be run.

Alberto_R_Intel1
Employee
97 Views

Hello hamiprabowo, Thank you for posting in the Intel® Communities Support.

 

I just wanted to check if the issue with the Intel® Driver Support Assistant persists and if you still need assistance on this matter?

 

Regards,

Albert R.

 

Intel Customer Support Technician

 

Alberto_R_Intel1
Employee
59 Views

Hello hamiprabowo, Since I have not heard back from you, we are closing the case, but if you have any additional questions, please post them on a new thread so we can further assist you with this matter.


Regards,

Albert R.


Intel Customer Support Technician