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Dynamic Platform and Thermal Framework

slojure
Beginner
6,012 Views

I am new here  (i didnt know where to post my question) and have problem with Dynamic Platform and Thermal Framework. My laptop (ASUSTeK COMPUTER INC. X751LX)

going into sleep mode randomly even if in use. It happens some days and not everyday. Can someone please help, what it is all about?

 

Specs of error:

Intel(R) Dynamic Platform and Thermal Framework : ESIF(8.3.10207.5567) TYPE: ERROR MODULE: DPTF TIME 173438867 ms

DPTF Build Version: 8.3.10207.5567
DPTF Build Date: Nov 2 2017 14:28:00
Source File: ..\..\..\..\Sources\Policies\ConfigTdpPolicy\ConfigTdpPolicy.cpp @ line 194
Executing Function: ConfigTdpPolicy::onDomainPowerControlCapabilityChanged
Message:
DPTF Build Version: 8.3.10207.5567
DPTF Build Date: Nov 2 2017 14:28:00
Source File: ..\..\..\Sources\Manager\EsifServices.cpp @ line 540
Executing Function: EsifServices::primitiveExecuteSetAsTimeInMilliseconds
Message: Error returned from ESIF services interface function call
Participant: TCPU [0]
Domain: PKG [0]
ESIF Primitive: SET_RAPL_POWER_LIMIT_TIME_WINDOW [340]
ESIF Instance: 0
ESIF Return Code: ESIF_E_PRIMITIVE_NOT_FOUND_IN_DSP [2404]


Participant: TCPU [0]
Domain: PKG [0]
Policy: ConfigTDP Policy [0]

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7 Replies
David_G_Intel
Moderator
5,943 Views

Hello slojure


Thank you for posting on the Intel️® communities. Please share with us the Intel® System Support Utility (Intel® SSU) results:


Regards, 

David G 

Intel Customer Support Technician


slojure
Beginner
5,925 Views

Here are the  Intel® System Support Utility (Intel® SSU) results:

David_G_Intel
Moderator
5,848 Views

After checking the information provided we noticed that you're not running the latest BIOS version. Please contact the system manufacturer for BIOS and firmware updates. Let us know if the issue persists after the updates. 


Regards, 

David G 

Intel Customer Support Technician


slojure
Beginner
5,701 Views

But Intel Driver Support Assistant says, No supported driver or software updates are avaliable for your system.

Where can i  download latest BIOS version for my laptop? 

AlHill
Super User
5,698 Views

Asus laptop means Asus bios.   That is where you go for your bios.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

slojure
Beginner
5,659 Views

I downloaded BIOS file from Asus page, but when i start WinFlash, i get: low battery message. I have AC/DC pluged in...can i force install?

AlHill
Super User
5,658 Views

For help with the ASUS bios, contact ASUS.   There is no help provided here for their bios.

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

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