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Beginner
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Error Kernel Power 41 cat 63

¡Hola! Incluye una pc hace 5 días. La misma tiene un procesador Intel Core i7 9700F, placa base Gigabyte H310M M2.2.0, Nvidia Ge Force 1650 gtx, Ram 8 gb furia, ssd 480 y una fuente Thermaltake tr2 500 W. 

Desde que la inicie tengo un error de pantalla azul con el código de la máquina, verifique la excepción. La respuesta de microsoft es que puede tener problemas por varios motivos (hardware, software, firmware y controles). Verificó que el ssd y el ram no tengan archivos afectados. También tengo todos los problemas actualizados. El bios está actualizado. 

Entrado al visor de eventos y veo reportes con errores críticos Kernel Power 41 categoría 63.

La verdad ya no se que más hacer, ni cual es la causa de estos problemas. Podrían ayudarme?

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Community Manager
93 Views

Hello Navella


Thank you for posting in the Intel Community. 


I am going to send you a private message to collect contact information.


We only provide support in English and we use a translation tool for your post.


Regards,

Leonardo C.


Intel Customer Support Technician


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Community Manager
79 Views

Hello Navella


Thank you for posting in the Intel Community. 


·        What steps have you done to troubleshoot the issue?

·        What BIOS setting changes have been done during the system set up?

·        Is this clean Operating system (OS) installation or a cloned OS from another system?

·        I would like to gather more information about the configuration you have on the computer. Please attach to this thread the TXT file the Intel® System Support Utility will generate: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

·        Steps to save the report:

1-     Run the utility.

2-     Click on “Scan” to get the scanned system.

3-     Once the scan is complete click on “next”.

4-     Use the “save” option, save the report to your desktop.

5-     To attach a file, you can use the option Drag and drop here or browse files to attach on the response box.


We only provide support in English and we use a translation tool for your post.


Regards,

Leonardo C.


Intel Customer Support Technician


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Beginner
76 Views

Hello Leonardo!  

I have installed (clean) windows 10 pro again and the problem still appear.

The CMD (with the command powercfg /energy) tells me that the computer have a problem of energy efficiency. May be the PSU is not enough? Can you help me with that? Because i don´t know how to use voltage calculators. 

The psu isn´t certificated with 80 +. (Thermaltake tr2 500w non pfc)

 

[Computer components:

- Microprocesador Intel I7 9700F
- Mother Gigabyte H310M M2
- Disk: M2 480
- Memory : 8 Gb Ddr4
- Cabinet: Sentey k20lite
- Gigabyte Geforce 1650 4gb Ddr6
- PSU: Thermaltake TR2 500w

 

Looking foward to your reply.

Thanks,

 

Nicolás Avella

 

 

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Community Manager
68 Views

Hello Navella


Thank you for your response.


I would be important to contact Thermaltake to confirm if the PSU is enough for your system set up and evaluate if the unit is working properly, you can also try reaching Gigabyte for power consumption details also, there are power supply calculators that can be used for guidance.


To rule out any possible issue with the Intel® processor you can run the Intel® processor diagnostic tool. It is also important to run the hardware test for the components on the system set (each manufacturer can help you to run the proper test).


If it is possible try using a different PSU on the system set up.


Reference link:

Thermaltake:

https://my.thermaltake.com/csTech.aspx


Gigabyte:

https://www.gigabyte.com/Support


Intel® processor diagnostic tool

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool


Regards,

Leonardo C.


Intel Customer Support Technician


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