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Bumble-B
Beginner
1,531 Views

Getting BSOD when Intel Virtualization Technology is activated

0 Kudos
45 Replies
AlHill
Super User
594 Views

Provide the following:

What processor model number?

What operating system? Windows 10? If so, what version number? 1809? Lower?

Are you a laptop or desktop?

What is the model number of your system/motherboard and who is the manufacturer?

What Intel graphics do you have?

 

Doc

 

Bumble-B
Beginner
594 Views

Motherboard Product: Z170 PRO GAMING BIOS Version: 3805

Microsoft Windows 10 Pro (64-Bit) Version1809 OS Build10.0.17763

Intel® Core™ i5-6600K CPU @ 3.50GHz

 

Summary

Operating System

Windows 10 Pro 64-bit

CPU

Intel Core i5 @ 3.50GHz 30 °C

Skylake 14nm Technology

RAM

16,0GB Dual-Channel Unknown @ 1072MHz (15-15-15-36)

Motherboard

ASUSTeK COMPUTER INC. Z170 PRO GAMING (LGA1151) 31 °C

Graphics

Acer XB240H AÒ (1920x1080@144Hz)

BenQ EW2440L (1920x1080@60Hz)

4095MB NVIDIA GeForce GTX 970 (NVIDIA) 61 °C

Storage

465GB Samsung SSD 850 EVO 500GB (SATA (SSD)) 31 °C

1863GB Western Digital WDC WD2003FZEX-00Z4SA0 (SATA ) 36 °C

465GB Western Digital WDC WD50 00LPVT-80G33T2 USB Device (USB (SATA) (SSD)) 31 °C

Optical Drives

HL-DT-ST BD-RE BH10LS30

OPTIARC DVD-ROM DDU1681S

Audio

Sound BlasterX AE-5

 

AlHill
Super User
594 Views

Assuming the bios is correct and current for your board, explain how you activated VT and then get a bsod.

 

Doc

Bumble-B
Beginner
594 Views

when VT is activated i'm getting every 1 or 2 days a BSOD.

 

similiar to this

Here is what WhoCrashed says:

 

Crash Dump Analysis

--------------------------------------------------------------------------------

 

Crash dumps are enabled on your computer. 

 

Crash dump directories: 

C:\WINDOWS

C:\WINDOWS\Minidump

 

On Mon 29.04.2019 13:40:50 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\Minidump\042919-6156-01.dmp

This was probably caused by the following module: ntoskrnl.exe (nt+0x1B3730) 

Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF804025E5380, 0x0)

Error: DPC_WATCHDOG_VIOLATION

file path: C:\WINDOWS\system32\ntoskrnl.exe

product: Microsoft® Windows® Operating System

company: Microsoft Corporation

description: NT Kernel & System

Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). 

The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time. 

 

 

 

On Mon 29.04.2019 13:40:50 your computer crashed or a problem was reported

crash dump file: C:\WINDOWS\MEMORY.DMP

This was probably caused by the following module: nvlddmkm.sys (nvlddmkm+0x3e8c74) 

Bugcheck code: 0x133 (0x1, 0x1E00, 0xFFFFF804025E5380, 0x0)

Error: DPC_WATCHDOG_VIOLATION

file path: C:\WINDOWS\System32\DriverStore\FileRepository\nv_desktop_ref4i.inf_amd64_a3436bd7d559f903\nvlddmkm....

product: NVIDIA Windows Kernel Mode Driver, Version 430.39 

company: NVIDIA Corporation

description: NVIDIA Windows Kernel Mode Driver, Version 430.39 

Bug check description: The DPC watchdog detected a prolonged run time at an IRQL of DISPATCH_LEVEL or above. This could be caused by either a non-responding driver or non-responding hardware. This bug check can also occur because of overheated CPUs (thermal issue). 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: nvlddmkm.sys (NVIDIA Windows Kernel Mode Driver, Version 430.39 , NVIDIA Corporation). 

Google query: nvlddmkm.sys NVIDIA Corporation DPC_WATCHDOG_VIOLATION

 

here are the dump files and msinfo32

 

https://1drv.ms/f/s!AlnUNAmPAANZgccJwfphKBMFPx37uA

AlHill
Super User
594 Views

I asked "HOW" you are activating VT while you are running the OS. Explain in detail what you are doing.

 

Doc

 

Bumble-B
Beginner
594 Views

i'm activating VT in the BIOS (enable Intel Virtualization Technology).

 

then when i'm running the OS, there are sometimes BSODs, like every 1 or 2 days...

AlHill
Super User
594 Views

And, these BSODs do not occur if you do not enable VT in the bios?

 

Download and run this tool. then, report back:

https://www.intel.com/content/www/us/en/support/articles/000005567/processors.html

 

Doc

Bumble-B
Beginner
594 Views

Yes. The BSODs do not occur, when VT is disabled...

I need VT for Hyper-V

 

The Tests passed

AlHill
Super User
594 Views

Also, have you tried different memory?

 

Are you overclocking?

 

Doc

 

Bumble-B
Beginner
594 Views

i didn't try different memory...

 

i don't overclock the CPU

AlHill
Super User
594 Views

Try different memory.

 

Doc

Bumble-B
Beginner
594 Views

then i rather don't use Hyper-V...

AlHill
Super User
594 Views

Also, did you run the test with VT enabled?

 

Doc

 

Bumble-B
Beginner
594 Views

No. It was disabled....

 

Should i try again, with VT enabled??

AlHill
Super User
594 Views

Yes

 

Bumble-B
Beginner
594 Views

The Tests also passed with VT enabled.

 

I could try to let VT a few days enabled and observe, if system crashes again...

AlHill
Super User
594 Views

Your processor is not the problem. I would look at memory as a possible problem.

 

Doc

 

Bumble-B
Beginner
594 Views

i already ran windows memory diagnostics... no problems found...

AlHill
Super User
594 Views

The memory diagnostic is not absolute. Try different memory.

 

Doc

 

Bumble-B
Beginner
352 Views

ok... i will see....

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