Getting hard freezes and Whea Error ID 1

[Anarchon]

Hello, I've been getting random hard freezes esp. when playing games since I got a new motherboard and cpu a few months ago. Cant seem to find the reason or fix.

Im starting to wonder if its faulty cpu. Can anyone help me?

The specs:

Windows 11

Intel i5 12400f

Asrock B760M Pro Rs/D4 Wifi

2x 8GB ram (different models)

Nvidia GTX 1660s

P.S. It passes the Intel CPU Diagnostic Tool

Attaching my latest dmp file from the logger

Thank you in advance!

[Senkuchan · Accepted solution]

To address this issue, you can try the steps mentioned in the following links:

https://www.intel.com/content/www/us/en/support/articles/000028063/processors/intel-core-processors.html

https://www.intel.com/content/www/us/en/support/articles/000037587/processors/intel-core-processors.html

https://www.intel.com/content/www/us/en/support/articles/000028099/processors/intel-core-processors.html

https://www.intel.com/content/www/us/en/support/articles/000025090/processors.html

Bios: https://www.asrock.com/mb/Intel/B760M%20Pro%20RSD4%20WiFi/index.asp#BIOS

I would also like to know the name of the game you are playing and if you have updated your BIOS to the latest version. Please follow the steps in the articles to isolate the issue.

[Anarchon]

For example Diablo IV or Fifa 24, but timing is random sometimes I can play for hours before it happens.

I have updated the BIOS to latest version, its on default settings and I reset it through the CMOS battery as well.

Also ran the Intel CPU Diagnostic Tool and Windows Memory Diagnostic, both went through with 0 issues. Even reinstalled the Windows 11 and ran with its' default drivers, then with updated drivers, no solution either way.

CPU is Idling at ~35 degrees C, and going up to ~70 degrees C under stress.

[Senkuchan]

Got it! However, provide the ssu logs of your computer so we can verify your system configuration. Here’s the link: https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

[Anarchon]

Here is the file

[Catulpos_Intel]

Hello Anarchon,

Thank you for posting in Intel Communities.

If I may add, we checked your system configuration through SSU logs and can confirm that the drivers and operating system are all up to date. Hence, we would like to ask you these questions so we could determine the next course of action.

• Power Supply Unit:
• Have you tried the other working hard drive on your system (if available)?
• Have you tried to swap the processor to a good known working motherboard?
• Have you checked if the processor is at maximum utilization? You can check it by following instructions below:

1. Examine the Task Manager to see if anything is being used at continuous 100% capacity.
2. Use the Windows* search bar on your system and type Task Manager
3. Click More details.
4. Under Processes, watch usage by CPU, memory, Disk, network, or GPU.  
5. Close the application that is causing high usage and see if the issue goes away.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[skilzababy2]

I am having the exact same issue:

Randomly, my PC initiated abrupt shutdowns exclusively during gaming sessions, accompanied by a bluescreen displaying the WHEA_UNCORRECTABLE_ERROR, followed by an automatic restart. Despite initially dismissing it as an isolated incident, the issue persisted consistently upon every subsequent gaming endeavor. I undertook the measure of reinstalling Windows, yet this failed to resolve the problem. The occurrence manifested unpredictably, whether during the loading screen, gameplay, or even Fortnite landings.

Subsequent diagnostics, including the execution of MEMTEST68, ruled out memory concerns, confirming the integrity of both DDR4 RAM modules. Evaluations of the CPU through Intel's diagnostic software and Cinebench yielded no crashes. Similarly, FurMark assessments demonstrated the GPU's stability with no discernible issues. Intriguingly, simultaneous stress tests involving Cinebench and FurMark exhibited system stability, despite games typically not exerting comparable stress on these components.

The focus has shifted towards a potential power-related anomaly, particularly with the GPU drawing power within normal parameters. Concerns arose about the 12V rail, although monitoring software compatibility issues hindered direct assessment. However, the BIOS readings indicated nominal 12V and 5V rail values, consistent with specifications. Despite meticulous cable reinstallation, the issue persisted. While inclined to suspect the power supply unit (PSU), the discrepancy arises in its compatibility with stress-inducing tasks like Cinebench and FurMark.

Recently I have managed to find the WHEA LOGGER ERROR processor code event id 18 in the event viewer. Any insights on the meaning of this ?

The prevailing confusion lies in the incongruity between stable performance during concurrent Cinebench and FurMark usage and the recurrent crashes during any gaming activity. Contemplating the acquisition of a new PSU, I seek assistance in resolving this perplexing and frustrating predicament. Any guidance or insights into a potential solution would be greatly appreciated.

My parts:

• Rog strix oc 3080 10gb
• i5 13600kf
• gigabyte b760 ax ddr4
• crucial p5 plus 1tb (operating system)
• crucial p3 plus 2tb (all my games)
• nzxt h5 elite case
• nzxt x53 rgb liquid cooler
• corsair 32gb ddr4 rgb pro sl
• msi a750gf (i use default psu cables)

Link to dmp file: https://1drv.ms/u/s!Ai51_QpiBmAUu1ktTzrKpCbBTTJt?e=tioAxe

Details of one of the whea logger events:

Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          01/02/2024 06:42:32
Event ID:      18
Task Category: None
Level:         Error
Keywords:      
User:          LOCAL SERVICE
Computer:      DESKTOP-DPMH1HN
Description:
A fatal hardware error has occurred.

Reported by component: Processor Core
Error Source: Machine Check Exception
Error Type: Cache Hierarchy Error
Processor APIC ID: 0

The details view of this entry contains further information. Event XML:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>18</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2024-02-01T14:42:32.3373493Z" />
    <EventRecordID>5933</EventRecordID>
    <Correlation ActivityID="{31c761f9-ef62-468f-8b8a-ea3cd84d8ca5}" />
    <Execution ProcessID="5500" ThreadID="6452" />
    <Channel>System</Channel>
    <Computer>DESKTOP-DPMH1HN</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="ErrorSource">3</Data>
    <Data Name="ApicId">0</Data>
    <Data Name="MCABank">0</Data>
    <Data Name="MciStat">0xb6000000480f0150</Data>
    <Data Name="MciAddr">0xd375d373</Data>
    <Data Name="MciMisc">0x0</Data>
    <Data Name="ErrorType">9</Data>
    <Data Name="TransactionType">0</Data>
    <Data Name="Participation">256</Data>
    <Data Name="RequestType">5</Data>
    <Data Name="MemorIO">256</Data>
    <Data Name="MemHierarchyLvl">0</Data>
    <Data Name="Timeout">256</Data>
    <Data Name="OperationType">256</Data>
    <Data Name="Channel">256</Data>
    <Data Name="Length">936</Data>
    <Data Name="RawData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ata>
  </EventData>
</Event>

Details of kernel power event:

Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          01/02/2024 05:27:51
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      DESKTOP-DPMH1HN
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>8</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2024-02-01T13:27:51.8024703Z" />
    <EventRecordID>5167</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-DPMH1HN</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">292</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0xffff85881f77a028</Data>
    <Data Name="BugcheckParameter3">0xb6000000</Data>
    <Data Name="BugcheckParameter4">0x480f0150</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">1</Data>
    <Data Name="CsEntryScenarioInstanceId">0</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">0</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
  </EventData>
</Event>

Issue fixed until it happens again I guess. Problem I think was that I had another 2tb nvme. Could have drawn too much power because I took it out now and Fortnite is running perfectly.

Update: It happened again on fortnite opening, not sure how a reinstall helped at all to be honest.

Event properties of most recent example:

Kernel Power Critical Error ID 41

    Log Name:      System
Source:        Microsoft-Windows-Kernel-Power
Date:          02/02/2024 23:23:25
Event ID:      41
Task Category: (63)
Level:         Critical
Keywords:      (70368744177664),(2)
User:          SYSTEM
Computer:      DESKTOP-10JOBPJ
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
    <EventID>41</EventID>
    <Version>9</Version>
    <Level>1</Level>
    <Task>63</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000400000000002</Keywords>
    <TimeCreated SystemTime="2024-02-03T07:23:25.6856688Z" />
    <EventRecordID>1214</EventRecordID>
    <Correlation />
    <Execution ProcessID="4" ThreadID="8" />
    <Channel>System</Channel>
    <Computer>DESKTOP-10JOBPJ</Computer>
    <Security UserID="S-1-5-18" />
  </System>
  <EventData>
    <Data Name="BugcheckCode">292</Data>
    <Data Name="BugcheckParameter1">0x0</Data>
    <Data Name="BugcheckParameter2">0xffffdd8f02b75028</Data>
    <Data Name="BugcheckParameter3">0xb6000000</Data>
    <Data Name="BugcheckParameter4">0x480f0150</Data>
    <Data Name="SleepInProgress">0</Data>
    <Data Name="PowerButtonTimestamp">0</Data>
    <Data Name="BootAppStatus">0</Data>
    <Data Name="Checkpoint">0</Data>
    <Data Name="ConnectedStandbyInProgress">false</Data>
    <Data Name="SystemSleepTransitionsToOn">0</Data>
    <Data Name="CsEntryScenarioInstanceId">1</Data>
    <Data Name="BugcheckInfoFromEFI">false</Data>
    <Data Name="CheckpointStatus">0</Data>
    <Data Name="CsEntryScenarioInstanceIdV2">1</Data>
    <Data Name="LongPowerButtonPressDetected">false</Data>
    <Data Name="LidReliability">false</Data>
    <Data Name="InputSuppressionState">0</Data>
    <Data Name="PowerButtonSuppressionState">0</Data>
    <Data Name="LidState">3</Data>
  </EventData>
</Event>

WHEA Logger Error Error ID 1 

    Log Name:      System
Source:        Microsoft-Windows-WHEA-Logger
Date:          02/02/2024 23:23:33
Event ID:      1
Task Category: None
Level:         Error
Keywords:      WHEA Error Event Logs
User:          LOCAL SERVICE
Computer:      DESKTOP-10JOBPJ
Description:
A fatal hardware error has occurred. A record describing the condition is contained in the data section of this event.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Microsoft-Windows-WHEA-Logger" Guid="{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
    <EventID>1</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000002</Keywords>
    <TimeCreated SystemTime="2024-02-03T07:23:33.6309064Z" />
    <EventRecordID>1291</EventRecordID>
    <Correlation ActivityID="{0b2749ee-9575-4bdc-91be-91e68a7e4d81}" />
    <Execution ProcessID="4520" ThreadID="4804" />
    <Channel>System</Channel>
    <Computer>DESKTOP-10JOBPJ</Computer>
    <Security UserID="S-1-5-19" />
  </System>
  <EventData>
    <Data Name="Length">1019</Data>
    <Data Name="RawData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ata>
  </EventData>
</Event>

Click here for Minidump opened with WINDBG results

Multiple errors in event viewer that I never noticed: (before i reinstalled windows)

Update: 12v rail and all is fine, still baffled why it happened, also reinstalled windows clean so that might have helped:

Update: It happened again on fortnite opening, not sure how a reinstall helped at all to be honest.

[Anarchon]

Hello,

It is not running continuously at 100%, I don''t have other hard drives but I doubt that is the issue because I used the same ones before I bought the CPU and MB.

I will be trying another new motherboard soon and will see if I still have the issue.

Thank you!

[SHAB]

I'm new to this forum but i been having the same problems with my 13900KS my only solution to get system stability is to bring down the P cores ratio down a notch. Going from 56x-60x factory setting bring it down to 55 or 54x. I'm going to eventually RMA this chip.  You can do this via the BIOS setting depending on your motherboard. Read this post as this was relevant to my issue. Try disabling turbo boost in bios setting and see if you have system stability at 3GHZ not ideal and loss of alot fps, but it can rule out that the cpu could be the problem. The solution above is keeping everything enabled at bios default except changing the P-core ratio value.

Is there a fix for the 13900K crashing with Intel Turbo Boost on the Windows 22H2 Update? : r/intel (reddit.com)

Edit: Also been having BSOD and numerous issues for the past year because of this and have come across this thread in Reddit. All crashes Gone and no BSOD and no tabs crashing.

[skilzababy2]

Is your monitor a z series because mine isn't and I can't overclock

[Catulpos_Intel]

Hello skillzababy2,

I understand that you have the same issue, however, please be advised to post a new thread so your query can be efficiently assisted. 

Thank you for understanding. 

Best regards, 

JCatulpos

Intel Customer Support Technician

[Catulpos_Intel]

Hello Anarchon,

Thank you for sharing this update with us. Please keep us posted on the outcome of the test that you'll be conducting.

Have a wonderful day!

Best regards,

JCatulpos

Intel Customer Support Technician

[Catulpos_Intel]

Hello Anarchon,

I just want to check if you were able to view the previous post. Please let us know if you need further assistance.

Thank you and have a nice day!

Best regards,

Jcatulpos

Intel Customer Support Technician

[VonM_Intel]

Hello Anarchon,

I trust you're doing well.

I have not heard back from you we will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician