Help, I cannot reinstall Intel Extreme Tuning Utility

[kwask96]

A while ago, I uninstalled intel extreme utility because it would not update so I uninstalled it and now, I cannot reinstall it. When I try to download XTU from intel and run it I get this error immediately after startup:

"One or more issues caused the setup to fail. Please fix the issues and retry the set up. For more information see the log file.

Another flavor of the XTU application of a same of higher version is already installed. Uninstall the following from Add/Remove Programs: Intel(R) Extreme Tuning Utility"

I tried uninstalling from Add/Remove but it is giving me the error:

"Windows cannot find "C:\ProgramData\Package Cache\{96...... 32a1}\XTUUISetup.exe". Make sure you typed the name correctly, and then try again"

This is the log of the first error message:

[6A50:393C][2021-08-01T21:33:15]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19043: Service Pack 0), path: C:\Users\khale\AppData\Local\Temp\{6CFB1DB9-D9BA-40B1-BF20-2D2F4BB24E7D}\.cr\XTUSetup (2).exe

[6A50:393C][2021-08-01T21:33:15]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'

[6A50:393C][2021-08-01T21:33:15]i000: Initializing version variable 'BundleVersionNumber' to value '7.4.1.3'

[6A50:393C][2021-08-01T21:33:15]i009: Command Line: '"-burn.clean.room=D:\Users\Khaled\Downloads\XTUSetup (2).exe" -burn.filehandle.attached=548 -burn.filehandle.self=664'

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'WixBundleOriginalSource' to value 'D:\Users\Khaled\Downloads\XTUSetup (2).exe'

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'D:\Users\Khaled\Downloads\'

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\khale\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20210801213315.log'

[6A50:393C][2021-08-01T21:33:15]i052: Condition 'VersionNT >= v6.1' evaluates to true.

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'

[6A50:640C][2021-08-01T21:33:15]i000: Setting version variable 'WixBundleFileVersion' to value '7.4.1.3'

[6A50:393C][2021-08-01T21:33:15]i100: Detect begin, 1 packages

[6A50:393C][2021-08-01T21:33:15]e000: Error 0x80070645: Failed to enumerate related products for upgrade code.

[6A50:393C][2021-08-01T21:33:15]i000: MsiProductSearch failed: ID 'BundleAlreadyInstalledSearch', HRESULT 0x80070645

[6A50:393C][2021-08-01T21:33:15]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'

[6A50:393C][2021-08-01T21:33:15]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.1052'

[6A50:393C][2021-08-01T21:33:15]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{96d90b75-794d-49b2-9c6a-fb35a86c32a1}\XTUUISetup.exe

[6A50:393C][2021-08-01T21:33:15]e000: Error 0x80070003: Failed to initialize package from related bundle id: {96d90b75-794d-49b2-9c6a-fb35a86c32a1}

[6A50:393C][2021-08-01T21:33:15]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None

[6A50:393C][2021-08-01T21:33:15]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to false.

[6A50:393C][2021-08-01T21:33:15]e000: Another flavor of the XTU application of a same or higher version is already installed. Uninstall the following from Add/Remove Programs: Intel(R) Extreme Tuning Utility

[6A50:393C][2021-08-01T21:33:15]e000: Error 0x81f40001: Bundle condition evaluated to false: BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5

[6A50:393C][2021-08-01T21:33:15]i199: Detect complete, result: 0x0

If anyone can help me I'd appreciate it!

[kwask96]

A bit of an update: I've managed to "completely" uninstall XTU from Add/Remove by uninstalling using the control panel. However, the error code still persists when running the XTU setup. 

My specs:

MSI Z490 Gaming Edge Wifi

i9 10850k

32 GB crucial ballistix 3600 mHz

Zotac Gaming 3060

[David_G_Intel]

Hello kwask96

Thank you for posting on the Intel️® communities. Please share with us the following information

• Screenshots of the error
• Intel® System Support Utility (Intel® SSU) results 
  • Download the Intel SSU https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows- 
  • Open the application and select "Everything" click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View".  
  • Click on the menu where it says "Summary" to change to "Detailed View".  
  • To save your scan, click on "Next", then "Save".  

Regards, 

David G 

Intel Customer Support Technician 

[jandrop]

I have the same problem

[517C:5154][2022-07-12T01:23:27]i001: Burn v3.11.1.2318, Windows v10.0 (Build 19044: Service Pack 0), path: C:\Users\aleja\AppData\Local\Temp\{469CC1A3-0CC9-4387-957B-DBE63A657D5A}\.cr\XTUSetup.exe
[517C:5154][2022-07-12T01:23:27]i000: Initializing string variable 'RemoveAllDataCheckboxValue' to value '[RemoveAllDataCheckbox]'
[517C:5154][2022-07-12T01:23:27]i000: Initializing version variable 'BundleVersionNumber' to value '7.8.0.21'
[517C:5154][2022-07-12T01:23:27]i009: Command Line: '-burn.clean.room=C:\Users\aleja\Desktop\XTUSetup.exe -burn.filehandle.attached=560 -burn.filehandle.self=536'
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\aleja\Desktop\XTUSetup.exe'
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\aleja\Desktop\'
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\aleja\AppData\Local\Temp\Intel(R)_Extreme_Tuning_Utility_20220712012327.log'
[517C:5154][2022-07-12T01:23:27]i052: Condition 'VersionNT >= v6.1' evaluates to true.
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'WixBundleName' to value 'Intel(R) Extreme Tuning Utility'
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'WixBundleManufacturer' to value 'Intel Corporation'
[517C:0CF4][2022-07-12T01:23:27]i000: Setting version variable 'WixBundleFileVersion' to value '7.8.0.21'
[517C:5154][2022-07-12T01:23:27]i100: Detect begin, 1 packages
[517C:5154][2022-07-12T01:23:27]e000: Error 0x80070648: Failed to enumerate related products for upgrade code.
[517C:5154][2022-07-12T01:23:27]i000: MsiProductSearch failed: ID 'BundleAlreadyInstalledSearch', HRESULT 0x80070648
[517C:5154][2022-07-12T01:23:27]i000: Setting string variable 'NETFRAMEWORK45' to value '528372'
[517C:5154][2022-07-12T01:23:27]i000: Setting version variable 'WindowsDllVersion' to value '10.0.19041.1682'
[517C:5154][2022-07-12T01:23:27]i101: Detected package: Intel_XtuInstaller.msi, state: Absent, cached: None
[517C:5154][2022-07-12T01:23:27]i052: Condition 'BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5' evaluates to false.
[517C:5154][2022-07-12T01:23:27]e000: Another flavor of the XTU application of a same or higher version is already installed. Uninstall the following from Add/Remove Programs: Intel(R) Extreme Tuning Utility
[517C:5154][2022-07-12T01:23:27]e000: Error 0x81f40001: Bundle condition evaluated to false: BundleVersionNumber > MsiAlreadyInstalledVersion OR BundleVersionNumber = "0.0.0.0" OR NOT WixBundleAction = 5
[517C:5154][2022-07-12T01:23:27]i199: Detect complete, result: 0x0

[David_G_Intel]

Were you able to check the previous post?  

Let us know if you still need assistance.    

Best regards,  

David G.  

Intel Customer Support Technician  

[kwask96]

Hi I've already reset my computer and reinstalled with no issues. Thanks for your response though

[David_G_Intel]

We are glad to know you found a solution, since the thread is solved we will close it now. 

Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  

Best regards, 

David G 

Intel Customer Support Technician