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DNico8
Beginner
212 Views

Help please with keybord/procesor problem

 

I use a google translate I hope to be understood, This PC is made by me like many others, Somehow everything works perfectly the temperature is very low, it is a processor i7 9700k video rtx 2080 asus strix 16 gb G skill Cooler Be quiet dark rock 4 pro ..ok .. The problems start after I start playing what happens, the commands like, „W .... S ..... E ..... Q ...stays pressed.. for a few seconds and this is repeated even more recently even now as I write this text something like this is happening .... ,, hi brooooooooooooooooooooooooooooo ,,, an ... unlimited ... I have already changed the motherboard both packaged new the old one was z390 g aorus ultra gigabyte and at the moment z390 Asus strix F Gaming .... so I changed and 3 keyboards all new us same problems Please help me all the components are new what can I do the same I have international warranty. please Help my

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10 Replies
Alberto_R_Intel
Moderator
36 Views

DNico8, Thank you for posting in the Intel® Communities Support.

 

In order to confirm if there might be a hardware problem with the Intel® Core™ i7-9700K, we can always run a tool that does an overall test on the unit, if the Intel® Processor passed the test then it means it is working fine, the tool is the Intel® Processor Diagnostics tool:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

 

Even though you mentioned that the temperatures are the proper ones, we can also use the Intel® Extreme Tuning Utility, it will give us the temperature of the Intel® Processor to make sure it is correct:

https://downloadcenter.intel.com/download/29183/Intel-Extreme-Tuning-Utility-Intel-XTU-?product=6642...

 

According to ASUS's web site, the proper BIOS for the Intel® Core™ i7-9700K Processor is validated since version 1005, is that the current BIOS version on your system:

https://www.asus.com/us/Motherboards/ROG-STRIX-Z390-F-GAMING/HelpDesk_CPU/

 

Did you try to restore the BIOS to default values?

 

Please provide the SSU report for us to be able to verify the rest of the components of the PC:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

To attach the report, once you choose "reply" select the "clip" icon on the lower-left corner.

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

DNico8
Beginner
36 Views

I did update to bios no result the same problem I went back to the initial settings the same problem I reinstalled windows 3 times with update daily I use nod32 as antivirus update daily ... I tried to find all the variants found on google ... and nothing ... all these when I start playing regardless of the game .... I have 3 keyboards in the house I went to another computer and I test them and it works perfectly ... I even changed the video card with a msi rtx 2080 x threesome ... do you think it could be HD / RAM? help me please :( I did all the tests and added them in this email. I honestly do not understand much of those values ​​if there could be a problem! what can I do again please help me
Alberto_R_Intel
Moderator
36 Views

DNico8, Thank you very much for sharing those details.

 

In reference to your question, yes, the problem could be related to the hard drive or the memory RAM.

How long ago did you build this PC?

The problem with the keys getting stuck, is it recently or it happened since day one?

Did the Intel® Processor passed the Intel® PDT test?

Were you able to check the temperatures in the Intel® XTU application, what were the value of it?

Please provide the SSU report to confirm if the components, like hard drive or memory RAM are fully compatible with the platform.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

DNico8
Beginner
36 Views

I was today at an authorized service .. since I arrived they said they have to deal with this problem again and that it is a fault processor ... I said that it is not possible in 10 minutes to put a new processor in the same way i7 9700k and it worked 2 hours without these problems .. so the processor is to blame ... I could still change everything from the processor coil was the last option and it seems that I found the problem .. what can I do now? i have a guarantee until 2022 how can i fix this?
Alberto_R_Intel
Moderator
36 Views

DNico8, Thank you very much for letting us know those results.

 

I will send you a private message to further assist you with this matter.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
36 Views

Hello DNico8, I just wanted to check if you received the private message that we sent you and if you need further assistance on this matter?

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

DNico8
Beginner
36 Views

I dont care any more... i will buy new system from amd... i am sad about all intel suport..18 yers of intel i buy more then 15 procesors and motherboards compatible ..not any more !  Trimis din Yahoo Mail pe Android Pe lun., ian. 20, 2020 la 23:44, Intel Forums<supportreplies@intel.com> a scris: @media only screen and ( _filtered_a ) {#yiv7586450518 html {}#yiv7586450518 table.yiv7586450518container {width:100% !important;}#yiv7586450518 .yiv7586450518hidden-for-mobile {display:none !important;}#yiv7586450518 .yiv7586450518callToAction, #yiv7586450518 .yiv7586450518callToAction td, #yiv7586450518 .yiv7586450518footer {font-size:12px !important;}#yiv7586450518 .yiv7586450518button .yiv7586450518text {font-size:12px !important;}#yiv7586450518 .yiv7586450518defaultIndentation {width:10 !important;}#yiv7586450518 .yiv7586450518text {font-size:12px !important;}#yiv7586450518 a.yiv7586450518button {width:96 !important;}#yiv7586450518 a.yiv7586450518buttonWide {width:118 !important;}#yiv7586450518 a.yiv7586450518buttonAuto {padding-left:1em !important;padding-right:1em !important;}#yiv7586450518 a.yiv7586450518button, #yiv7586450518 a.yiv7586450518buttonWide, #yiv7586450518 a.yiv7586450518buttonAuto {min-height:23 !important;line-height:23px !important;border-radius:4px !important;}#yiv7586450518 td.yiv7586450518buttonWrapper {width:98 !important;min-height:23 !important;}#yiv7586450518 img {display:inline !important;}#yiv7586450518 .yiv7586450518circle {border-radius:50%;}#yiv7586450518 .yiv7586450518square {border-radius:10%;}}@media only screen and ( _filtered_a ) {#yiv7586450518 table.yiv7586450518container {width:600px !important;}}@media screen { _filtered {}}#yiv7586450518 a, #yiv7586450518 a:visited {color:#015BA7;text-decoration:none;}#yiv7586450518 img {display:block;}#yiv7586450518 .yiv7586450518preheader {display:none !important;}#yiv7586450518 table {border-collapse:collapse;}Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter? Regards,Alberto R. Intel Customer Support TechnicianA Contingent Worker at Intel Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter?   Regards, Alberto R.   Intel Customer Support Technician A Contingent Worker at Intel Help please with keybord/procesor problem   I use a google translate I hope to be understood, This PC is made by me like many others, Somehow everything works perfectly the temperature is very low, it is a processor i7 9700k video rtx 2080 asus strix 16 gb G skill Cooler Be quiet dark rock 4 pro ..ok .. The problems start after I start playing what happens, the commands like, „W .... S ..... E ..... Q ...stays pressed.. for a few seconds and this is repeated even more recently even now as I write this text something like this is happening .... ,, hi brooooooooooooooooooooooooooooo ,,, an ... unlimited ... I have already changed the motherboard both packaged new the old one was z390 g aorus ultra gigabyte and at the moment z390 Asus strix F Gaming .... so I changed and 3 keyboards all new us same problems Please help me all the components are new what can I do the same I have international warranty. please Help my Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter?   Regards, Alberto R.   Intel Customer Support Technician A Contingent Worker at Intel To change or turn off Forums email, log in as 300002482400@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.
DNico8
Beginner
36 Views

You have new produse with international warnity ...but u are not first buy hand or how u say...that is real important not your bad new produse.. i7 9700k best procesor wow so good.. i feel that from my skin...  Trimis din Yahoo Mail pe Android Pe lun., ian. 20, 2020 la 23:44, Intel Forums<supportreplies@intel.com> a scris: @media only screen and ( _filtered_a ) {#yiv7586450518 html {}#yiv7586450518 table.yiv7586450518container {width:100% !important;}#yiv7586450518 .yiv7586450518hidden-for-mobile {display:none !important;}#yiv7586450518 .yiv7586450518callToAction, #yiv7586450518 .yiv7586450518callToAction td, #yiv7586450518 .yiv7586450518footer {font-size:12px !important;}#yiv7586450518 .yiv7586450518button .yiv7586450518text {font-size:12px !important;}#yiv7586450518 .yiv7586450518defaultIndentation {width:10 !important;}#yiv7586450518 .yiv7586450518text {font-size:12px !important;}#yiv7586450518 a.yiv7586450518button {width:96 !important;}#yiv7586450518 a.yiv7586450518buttonWide {width:118 !important;}#yiv7586450518 a.yiv7586450518buttonAuto {padding-left:1em !important;padding-right:1em !important;}#yiv7586450518 a.yiv7586450518button, #yiv7586450518 a.yiv7586450518buttonWide, #yiv7586450518 a.yiv7586450518buttonAuto {min-height:23 !important;line-height:23px !important;border-radius:4px !important;}#yiv7586450518 td.yiv7586450518buttonWrapper {width:98 !important;min-height:23 !important;}#yiv7586450518 img {display:inline !important;}#yiv7586450518 .yiv7586450518circle {border-radius:50%;}#yiv7586450518 .yiv7586450518square {border-radius:10%;}}@media only screen and ( _filtered_a ) {#yiv7586450518 table.yiv7586450518container {width:600px !important;}}@media screen { _filtered {}}#yiv7586450518 a, #yiv7586450518 a:visited {color:#015BA7;text-decoration:none;}#yiv7586450518 img {display:block;}#yiv7586450518 .yiv7586450518preheader {display:none !important;}#yiv7586450518 table {border-collapse:collapse;}Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter? Regards,Alberto R. Intel Customer Support TechnicianA Contingent Worker at Intel Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter?   Regards, Alberto R.   Intel Customer Support Technician A Contingent Worker at Intel Help please with keybord/procesor problem   I use a google translate I hope to be understood, This PC is made by me like many others, Somehow everything works perfectly the temperature is very low, it is a processor i7 9700k video rtx 2080 asus strix 16 gb G skill Cooler Be quiet dark rock 4 pro ..ok .. The problems start after I start playing what happens, the commands like, „W .... S ..... E ..... Q ...stays pressed.. for a few seconds and this is repeated even more recently even now as I write this text something like this is happening .... ,, hi brooooooooooooooooooooooooooooo ,,, an ... unlimited ... I have already changed the motherboard both packaged new the old one was z390 g aorus ultra gigabyte and at the moment z390 Asus strix F Gaming .... so I changed and 3 keyboards all new us same problems Please help me all the components are new what can I do the same I have international warranty. please Help my Hello DNico8, I just wanted to check if you received the private message we sent you and if you need further assistance on this matter?   Regards, Alberto R.   Intel Customer Support Technician A Contingent Worker at Intel To change or turn off Forums email, log in as 300002482400@intel.com.isvc. Are notifications about this post getting annoying? Reply to this email with the word " mute". For Privacy and Legal notices, please visit these links: http://www.intel.com/privacy, https://www.intel.com/content/www/us/en/legal/terms-of-use.html.
Alberto_R_Intel
Moderator
36 Views

Hello DNico8, Thank you very much for your response.

 

First of all, we apologize for any inconvenience, we are here to help you and the feedback provided by a high-value customer is always important to Intel®.

Could you please let us know what is the reason why you are upset with Intel® Technical Support?

 

As you mentioned, the Intel® Processor has 3 years of warranty, and if your Intel® Processor is still under warranty we can move on to the next step and assist you with that process, we just need the details requested on the private message that we sent you previously.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel

Alberto_R_Intel
Moderator
36 Views

Hello DNico8, I just wanted to let you know that we will be more than glad to continue providing technical support on this matter in order to try to fix this issue.

 

Since I have not heard back from you, we are closing the case, but if you have any additional questions, just reply back or post a new question so we can further assist you with this topic.

 

Any questions, please let me know.

 

Regards,

Alberto R.

 

Intel Customer Support Technician

A Contingent Worker at Intel