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Intel Driver & Support Assistant is not working

enzodsqdqs
Beginner
1,091 Views

hi i wanted to dowload some pilots for my pc but my Intel Driver & Support Assistant is not working i dont know why i downloaded the latest version of intel driver assistant by nothing and of course i tryed to unistall and redownload but nothing

 

and when I reload the page it doesn't work

here is my processor i5-3470S 2.90ghz

and i dont have gpu

 

please help me

 

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1 Solution
DeividA_Intel
Moderator
911 Views

Hello enzodsqdqs, 



In order to help you further, I will appreciate it if you provide the following information:



1. What do you mean by not working? Is it not scanning, is it not downloading the updates? Any error message?


2. After using the Intel® Driver & Support Assistant (Intel® DSA) uninstaller, did you check the "Apps & Features" to confirm that it was completely deleted?


3. Can you try any other browser (Firefox or Edge)?


4. Logs from the Intel® Driver & Support Assistant (Intel® DSA):

- log files can be found at C:\ProgramData\Intel\DSA.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


View solution in original post

9 Replies
AlHill
Super User
1,080 Views

So the Intel support engineers can have more information about your system, Download, run, and save the results of this utility as a text file:
https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

Then ATTACH the text file using the instructions under the reply window ( Drag and drop here or browse files to attach ).

 

Doc (not an Intel employee or contractor)
[Windows 11 is the new Vista]

enzodsqdqs
Beginner
1,070 Views

hi thank you to respond

 

below u can see the text has wanted 

 

 

DeividA_Intel
Moderator
1,016 Views

Hello enzodsqdqs,  

  


Thank you for posting on the Intel® communities.   



I would like to let you know that your Intel® Core™ i5-3470S Processor is discontinued and Intel does not provide support for this product as well as new drivers.

  


However, I will help you only with the issue related to the Intel® Driver & Support Assistant (Intel® DSA). In order to better assist you, please provide the following:  



1. Was Intel® Driver & Support Assistant (Intel® DSA) working properly before?


2. Did you use the Intel® Driver & Support Assistant (Intel® DSA) uninstaller?

- Uninstaller: https://downloadcenter.intel.com/download/30496?v=t

- Tool: https://downloadcenter.intel.com/download/28425


3. Are you using a supported browser (Firefox, Chrome, or Edge)?


4. You can see more information at the following link:

- https://www.intel.com/content/www/us/en/support/articles/000026895/software/software-applications.ht...





Regards,   


Deivid A.  

Intel Customer Support Technician  


DeividA_Intel
Moderator
998 Views

Hello enzodsqdqs,  


  


Were you able to check the previous post? Please let me know if you need more assistance.   


  


Regards,  


Deivid A.  

Intel Customer Support Technician  


enzodsqdqs
Beginner
960 Views

hi thank you for your respond 

 

1 so yes intel dsa worked before

 

2 i used dsa installer 

 

3 i use google

DeividA_Intel
Moderator
940 Views

Hello enzodsqdqs, 

  


Thank you for the information provided 


  

I will proceed to check the issue internally and post back soon with more details. 


  


Best regards,  


Deivid A.  

Intel Customer Support Technician 


DeividA_Intel
Moderator
912 Views

Hello enzodsqdqs, 



In order to help you further, I will appreciate it if you provide the following information:



1. What do you mean by not working? Is it not scanning, is it not downloading the updates? Any error message?


2. After using the Intel® Driver & Support Assistant (Intel® DSA) uninstaller, did you check the "Apps & Features" to confirm that it was completely deleted?


3. Can you try any other browser (Firefox or Edge)?


4. Logs from the Intel® Driver & Support Assistant (Intel® DSA):

- log files can be found at C:\ProgramData\Intel\DSA.




Best regards, 


Deivid A.  

Intel Customer Support Technician 


enzodsqdqs
Beginner
861 Views

ok 

 

a lot of compliment for you Deivid

the problem was the browser. im actually using Brave so it block some features

and i move to edge and dsa scan worked

 

thank you a lot man

DeividA_Intel
Moderator
841 Views

Hello enzodsqdqs, 



I am glad to hear that the issue was fixed by changing the browser (Edge), I will proceed to close this thread, however, do not hesitate to create a new one if you need further assistance with our products.





Regards,  


Deivid A. 

Intel Customer Support Technician 



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