Intel Driver & Support Assistant

[Eugenens]

For some time now and numerous attempts later, every time I initiate the driver update process, I am informed that my Intel Driver & Support assistant is outdated and an automatic process begins to install the updated assistant. Halfway through the install process (Version 22.5.50.7 in my case), the process seems to pause. I've left it for a couple of days at one stage with no success.

My Windows version is 22H2 build 19045.2486.

Screenshot attached.

[DeividA_Intel]

Hello Eugenens,  

Thank you for posting on the Intel® communities. I am sorry to know that you are having issues with the Intel® Driver & Support Assistant (Intel® DSA).

In order to better assist you, please provide the following:  

1. Which browser are you using?

2. Did you try to reinstall the Intel® Driver & Support Assistant (Intel® DSA)?

3. Just to confirm, you cant update the driver or scan the system due to the update of the tool Is that correct?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Eugenens]

Hello, Deivid A. 

1. The Browser is MS Edge.

2. I attempted the reinstall a number of times - a few times with the first download, and a few times with new downloads.

3. As my screenshot indicates, the support assistant freezes up halfway through the install process.

Regards,

Eugene NS.

[DeividA_Intel]

Hello Eugenens, 

Thanks for the information. Just to confirm, please try the following:

Option 1

• Open the Add or remove the programs control panel from the Windows Start menu.
• Locate and select Intel® Driver & Support Assistant in the list of installed applications. 
• Click or tap the Modify button. 
• Accept the User Account Control prompt 
• Click or tap the Repair button to repair your Intel® DSA installation. 

Option 2

• Uninstall Intel® DSA via Control Panel. 
• Delete all old log files from C:\ProgramData\Intel\DSA. 
• Uninstall Intel® Computing Improvement Program or Intel® Product Improvement Program via Control Panel. 
• Restart the system. 
• Download the latest version of Intel® Driver & Support Assistant: https://www.intel.com/content/www/us/en/download/18002/intel-driver-support-assistant.html?wapkw=Intel%20driver

Option 3

• If Intel® DSA will still not install or errors about missing files are seen, utilize Intel® DSA Uninstaller: https://www.intel.com/content/www/us/en/download/19333/intel-driver-support-assistant-uninstaller.html?v=t
• Download the latest version of Intel® Driver & Support Assistant.
• If an error message This feature you are trying to use is on a network resource that is unavailable appears while installing the IDSA, proceed to step 4.
• Download the latest supported Visual C++ file: https://learn.microsoft.com/en-US/cpp/windows/latest-supported-vc-redist?view=msvc-170
• Delete all the existing VC runtime.
• Re-install the latest supported Visual C++.
• Install the latest Intel® Driver & Support Assistant.

Please let me know if the issue persists.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Eugenens]

Issue solved, thank you. What did the trick was the option 3. 

[DeividA_Intel]

Hello Eugenens, 

Thanks for the confirmation. I am glad to know that the issue is fixed, I will proceed to close this thread. However, you can open a new one in case you need further support or if you face any issues with our products.

Best regards, 

Deivid A.  

Intel Customer Support Technician