Intel Driver and support Assistant

[EJFord]

To download the Intel Driver and Support Assistant it requires that I download ".NET Desktop Runtime". When I do this it crashes my Dell Support Assist. Is there any work around ?

[Deeksha_S_Intel]

Hi Edwin,

We would like to inform you that we are routing your query to the dedicated team for further assistance.

[Earl_Intel]

Hello Deeksha_S_Intel,

Thanks for routing the case.

Hi EJFord,

I appreciate you posting on our communities regarding to your concerns and inquiries!

But for me to better assist you and determine the most appropriate resolution, could you please provide the needed details below?

• May I know if your device is a laptop or a desktop? if it's a laptop, what is the exact make and model of it?
• Could you tell me the reasons why you're trying to download Intel Driver and Support Assistant?
• Where you able to download the application before? if yes, what are the changes on the system before you encounter the issue?

Once we have this information, we will be able to proceed with the next course of action and work towards resolving the issue you are facing.

Best regards,

Earl E.

Intel Customer Support Technician

[EJFord]

• Dell Lap top Inspiron 16, 7620, 2 in 1

Device name ED_PC
Processor 12th Gen Intel(R) Core(TM) i5-1235U 1.30 GHz
Installed RAM 32.0 GB (31.7 GB usable)
Device ID AAB3D149-3742-4EFF-A61D-18556C16DC9C
Product ID 00342-20882-99641-AAOEM
System type 64-bit operating system, x64-based processor
Pen and touch Pen support

• I had driver and support assist on my lap top and it would alert me to updates .
• I also have Intel Iris Xe Graphics installed
• I began having trouble with my Dell support assist application and contacted Dell.

During their investigation they had to remove ".Net Desktop Runtime" to fix the issue.

When I rebooted everything was fine but my  Intel Driver and Support Assist had disappeared from my task bar.

Upon trying to reload the Intel app it told me I had to download the .Net Desktop Runtime

I did not do so knowing my Dell Support would crash. 

That was when I contacted Intel for any Ideas.

[Earl_Intel]

Hello EJFord,

Thank you for sharing this useful information with us.

I have a few clarifications on where you installed .NET Desktop Runtime.

• Can you share with us the link to where you downloaded it?
• Did you download it from the Dell website or somewhere else?
• Can you provide us the screenshot of the error message you're receiving when installing Intel Driver & Support Assistant?

Best regards,

Earl E.

Intel Customer Support Technician

[EJFord]

• https://learn.microsoft.com/en-us/dotnet/core/install/windows
• see attached screen shot

[VonM_Intel]

Hello EJFord,

Thank you for reaching out and providing detailed information about your system and the issue you're encountering. I appreciate your diligence in troubleshooting and proactively avoiding further disruptions to your system. I understand that you have a laptop. Since this is an OEM (Dell) original equipment manufacturer device, please take into consideration that our support may be limited since we are not familiar with the technology, settings, customizations, custom drivers, and features that the OEM has designed and installed your system, nevertheless, I will do my best to assist you with your concern. The Intel® Driver & Support Assistant (Intel® DSA) does indeed rely on the Microsoft .NET Desktop Runtime to function properly. Unfortunately, if the Dell Support Assist application has a conflict with the .NET Desktop Runtime, it creates a compatibility dilemma, as you've rightly pointed out.

I have an additional questions based on this:

• Have there been any recent OS or Dell Support Assist updates prior to this issue occurring?
• Are you attempting to install the latest version of the Intel Driver & Support Assistant from our official site?
• Have you tried launching Intel DSA from the web browser version instead of reinstalling the desktop app

Best regards,

Von M.

Intel Customer Support Technician