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TomMac
Beginner
1,203 Views

Intel Power Gadget (Mac) causes kernel panic

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I tried to use Intel Power Gadget on my iMac i7 7700K/4.2GHZ (OS 10.15.4) and when double clicking the icon or starting power log from terminal, the system immediately crashes and reboots.

Is there any solution for that?

0 Kudos
1 Solution
Patrick_K_Intel
Employee
1,100 Views
10 Replies
AlHill
Super User
1,100 Views

Sorry, Apple has requested all questions regarding their platform be directed to apple support.

 

Doc

 

TomMac
Beginner
1,100 Views

Hi, this sounds like an answer of a bot...

Anyway, it is not an Apple related question, it's a question related to Intel Software (Intel Power Gadget) and Intel Hardware (i7 7700k processor).

Apple does not support software made by intel.

AlHill
Super User
1,100 Views

Nope, not a bot. And, I am only the messenger here. Apple has made this request, hardware or software.

 

Doc

 

TomMac
Beginner
1,100 Views

Apple does not have to request anything from anybody exept, perhaps, their own employees, so if you don't have a helpfull answer, it would be better to write nothing.

It's completely clear, that Apple Support will not and can not help in this question.

AlHill
Super User
1,100 Views

Just trying to help you. If you do not want to contact apple for support with this kernal panic, the only other thing I can do is point you here:

 

https://software.intel.com/en-us/articles/intel-power-gadget

@PKons​ 

 

You have a wonderful day.

 

Doc

Patrick_K_Intel
Employee
1,100 Views

Please post the kernel panic log and I will take a look.

TomMac
Beginner
1,100 Views

HI PKons,

 

thank you, here is the log:

 

panic(cpu 4 caller 0xffffff800124c32a): Kernel trap at 0xffffff7f860aa0c7, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00007f8e60c240ee, CR3: 0x000000032eff1133, CR4: 0x00000000003626e0

RAX: 0xffffff7f860ab070, RBX: 0x0000000000000000, RCX: 0x0000000000000771, RDX: 0xffffff804acc0e10

RSP: 0xffffff9220523aa0, RBP: 0xffffff9220523aa0, RSI: 0x0000000000000771, RDI: 0xffffff804acc0e10

R8: 0x0000000000000015, R9: 0x0000000000000000, R10: 0xffffff804c1a19e4, R11: 0xffffff804acc0e0c

R12: 0x0000000000000009, R13: 0x00000000e00002e2, R14: 0x0000000000000000, R15: 0x0000000000000001

RFL: 0x0000000000010202, RIP: 0xffffff7f860aa0c7, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00007f8e60c240ee, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0, VF: 0

 

Backtrace (CPU 4), Frame : Return Address

0xffffff8000f53220 : 0xffffff80011215cd 

0xffffff8000f53270 : 0xffffff800125a3c5 

0xffffff8000f532b0 : 0xffffff800124bf7e 

0xffffff8000f53300 : 0xffffff80010c7a40 

0xffffff8000f53320 : 0xffffff8001120c97 

0xffffff8000f53420 : 0xffffff8001121087 

0xffffff8000f53470 : 0xffffff80018c2c7c 

0xffffff8000f534e0 : 0xffffff800124c32a 

0xffffff8000f53660 : 0xffffff800124c028 

0xffffff8000f536b0 : 0xffffff80010c7a40 

0xffffff8000f536d0 : 0xffffff7f860aa0c7 

0xffffff9220523aa0 : 0xffffff7f860aac8f 

0xffffff9220523b10 : 0xffffff8001854f3e 

0xffffff9220523b60 : 0xffffff800185e163 

0xffffff9220523ca0 : 0xffffff8001209bb2 

0xffffff9220523db0 : 0xffffff8001127328 

0xffffff9220523e10 : 0xffffff80010fdcc5 

0xffffff9220523e70 : 0xffffff8001114aa2 

0xffffff9220523f00 : 0xffffff8001232605 

0xffffff9220523fa0 : 0xffffff80010c8226 

   Kernel Extensions in backtrace:

     com.intel.driver.EnergyDriver(3.6)[CF3549FA-B79E-34E2-BF25-6C5FEF5EF262]@0xffffff7f860a9000->0xffffff7f860aefff

 

BSD process name corresponding to current thread: Intel Power Gadg

 

Mac OS version:

19E287

 

Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide:  0x0000000000e00000

Kernel text base: 0xffffff8001000000

__HIB text base: 0xffffff8000f00000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)

System shutdown begun: NO

Panic diags file available: YES (0x0)

 

System uptime in nanoseconds: 167594403009

last loaded kext at 73852621614: com.intel.driver.EnergyDriver 3.6.0 (addr 0xffffff7f860a9000, size 24576)

loaded kexts:

com.intel.driver.EnergyDriver 3.6.0

org.virtualbox.kext.VBoxNetAdp 6.1.2

org.virtualbox.kext.VBoxNetFlt 6.1.2

org.virtualbox.kext.VBoxUSB 6.1.2

org.virtualbox.kext.VBoxDrv 6.1.2

com.Cycling74.driver.Soundflower 2

com.Belcarra.driver.LogitechHarmony 2.0.4a92

at.obdev.nke.LittleSnitch 5470

>!A!BMultitouch 97

@fileutil 20.036.15

>AGPM 111.4.4

>!APlatformEnabler 2.7.0d0

>X86PlatformShim 1.0.0

@filesystems.autofs 3.0

>!AHDAHardwareConfigDriver 283.15

@kext.AMDRadeonServiceManager 3.0.8

>!AHDA 283.15

>AudioAUUC 1.70

>!AUpstreamUserClient 3.6.8

@kext.AMDFramebuffer 3.0.8

@kext.AMDRadeonX4000 3.0.8

>!AGraphicsDevicePolicy 5.1.16

@AGDCPluginDisplayMetrics 5.1.16

>!A!IKBLGraphics 14.0.5

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.4f6

>pmtelemetry 1

@Dont_Steal_Mac_OS_X 7.0.0

>ACPI_SMC_PlatformPlugin 1.0.0

>AGDCBacklightControl 5.1.16

|Broadcom!B20703USBTransport 7.0.4f6

>!AThunderboltIP 3.1.4

>!ABacklight 180.3

>!AMCCSControl 1.11

>!AFIVRDriver 4.1.0

@kext.AMD9500!C 3.0.8

>!A!IPCHPMC 2.0.1

>!AGFXHDA 100.1.426

>!ASMCLMU 212

>eficheck 1

>!A!ISlowAdaptiveClocking 4.0.0

>!A!IKBLGraphicsFramebuffer 14.0.5

>usb.!UHostBillboardDevice 1.0

|SCSITaskUserClient 422.101.1

|IO!BUSBDFU 7.0.4f6

>!AFileSystemDriver 3.0.1

>!AVirtIO 1.0

@filesystems.hfs.kext 522.100.5

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

@filesystems.apfs 1412.101.1

>!ASDXC 1.7.7

|!ABCM5701Ethernet 10.3.5

>AirPort.BrcmNIC 1400.1.1

@private.KextAudit 1.0

>!AAHCIPort 341.0.2

>!ARTC 2.0

>!AACPIButtons 6.1

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

>IO!BHIDDriver 7.0.4f6

>!AMultitouchDriver 3440.1

>!AInputDeviceSupport 3440.8

|IOUSBUserClient 900.4.2

>!AHIDKeyboard 209

@kext.triggers 1.0

>DspFuncLib 283.15

@kext.OSvKernDSPLib 529

@kext.AMDRadeonX4200HWLibs 1.0

@kext.AMDRadeonX4000HWServices 3.0.8

>!AGraphicsControl 5.1.16

|IOAVB!F 840.3

>!ASSE 1.0

>IOPlatformPluginLegacy 1.0.0

>!AHDA!C 283.15

|IOHDA!F 283.15

|Broadcom!BHost!CUSBTransport 7.0.4f6

|IO!BHost!CUSBTransport 7.0.4f6

|IO!BHost!CTransport 7.0.4f6

|IO!B!F 7.0.4f6

|IO!BPacketLogger 7.0.4f6

>!ABacklightExpert 1.1.0

>!ASMBus!C 1.0.18d1

@!AGPUWrangler 5.1.16

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

|IONDRVSupport 575.1

@kext.AMDSupport 3.0.8

>!ASMBusPCI 1.0.14d1

|IOSlowAdaptiveClocking!F 1.0.0

@!AGraphicsDeviceControl 5.1.16

|IOAccelerator!F2 438.4.5

|IOGraphics!F 575.1

>!AThunderboltEDMSink 4.2.3

>!AThunderboltDPOutAdapter 6.2.6

@plugin.IOgPTPPlugin 840.3

>usb.IOUSBHostHIDDevice 1.2

>usb.!UHub 1.2

>!UAudio 322.2

>usb.cdc 5.0.0

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

|IOSurface 269.11

@filesystems.hfs.encodings.kext 1

>!AThunderboltDPInAdapter 6.2.6

>!AThunderboltDPAdapter!F 6.2.6

>!AThunderboltPCIDownAdapter 2.5.4

>!AHPM 3.4.4

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!AThunderboltNHI 5.8.6

|IOThunderbolt!F 7.6.0

>!AXsanScheme 3

|IOEthernetAVB!C 1.1.0

|IO80211!F 1200.12.2b1

>mDNSOffloadUserClient 1.0.1b8

>corecapture 1.0.4

|IOSkywalk!F 1

|IONVMe!F 2.1.0

>!A!ILpssI2C 3.0.60

>usb.!UHostPacketFilter 1.0

|IOUSB!F 900.4.2

>!A!ILpssGspi 3.0.60

|IOAHCI!F 290.0.1

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>DiskImages 493.0.0

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!AKeyStore 2

>!UTDM 489.101.1

|IOSCSIBlockCommandsDevice 422.101.1

>!ACredentialManager 1.0

>KernelRelayHost 1

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

|IOUSBMass!SDriver 157.101.3

|IOSCSIArchitectureModel!F 422.101.1

|IO!S!F 2.1

|IOUSBHost!F 1.2

>!UHostMergeProperties 1.2

>usb.!UCommon 1.0

>!ABusPower!C 1.0

|CoreAnalytics!F 1

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|IOTimeSync!F 840.3

|IONetworking!F 3.4

|IOReport!F 47

>!AACPIPlatform 6.1

>!ASMC 3.1.9

>watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.corecrypto 1.0

@kec.Libm 1

 

 

Patrick_K_Intel
Employee
1,101 Views
TomMac
Beginner
1,100 Views

Oh ok, 3.7.0 is working, thank you very much and sorry, I don't know why I grabed an old version.

dominicss
Beginner
449 Views

3.7 still cause mac kernel panic, here is the log, could intel engineer take a look?

 

panic(cpu 2 caller 0xffffff80171649fe): watchdog timeout: no checkins from watchdogd in 305 seconds (150 totalcheckins since monitoring last enabled), shutdown in progress Backtrace (CPU 2), Frame : Return Address 0xffffffa082863c00 : 0xffffff8013ebab4d 0xffffffa082863c50 : 0xffffff8013ffd7e3 0xffffffa082863c90 : 0xffffff8013fede1a 0xffffffa082863ce0 : 0xffffff8013e5fa2f 0xffffffa082863d00 : 0xffffff8013eba3ed 0xffffffa082863e20 : 0xffffff8013eba6d8 0xffffffa082863e90 : 0xffffff80146bf004 0xffffffa082863f00 : 0xffffff80171649fe 0xffffffa082863f20 : 0xffffff8017164304 0xffffffa082863f50 : 0xffffff80154a49dc 0xffffffa082863fa0 : 0xffffff8013e5f13e Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[2C1307C5-FD71-3802-8D68-A67DB24BCB4A]@0xffffff8017163000->0xffffff8017164fff com.apple.driver.AppleSMC(3.1.9)[1E48B8EB-7BF3-3366-8520-2C4B31A7D3F8]@0xffffff8015495000->0xffffff80154adfff dependency: com.apple.driver.watchdog(1)[2C1307C5-FD71-3802-8D68-A67DB24BCB4A]@0xffffff8017163000->0xffffff8017164fff dependency: com.apple.iokit.IOACPIFamily(1.4)[B41AA072-8BB9-3493-9796-6FF849CDABB8]@0xffffff80162d8000->0xffffff80162d9fff dependency: com.apple.iokit.IOPCIFamily(2.9)[BF2C5E86-1E8F-3FD4-9874-7738178FA73B]@0xffffff801681f000->0xffffff8016846fff

Process name corresponding to current thread: kernel_task Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version: 20D74

Kernel version: Darwin Kernel Version 20.3.0: Thu Jan 21 00:07:06 PST 2021; root:xnu-7195.81.3~1/RELEASE_X86_64 Kernel UUID: C86236B2-4976-3542-80CA-74A6B8B4BA03 KernelCache slide: 0x0000000013c00000 KernelCache base: 0xffffff8013e00000 Kernel slide: 0x0000000013c10000 Kernel text base: 0xffffff8013e10000 __HIB text base: 0xffffff8013d00000 System model name: MacBookPro16,2 (Mac-5F9802EFE386AA28) System shutdown begun: YES Hibernation exit count: 0

System uptime in nanoseconds: 1790829007297 Last Sleep: absolute base_tsc base_nano Uptime : 0x000001a0f5ba2212 Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x000000074644f255 0x0000000000000000 last started kext at 9573706970: >!APlatformEnabler 2.7.0d0 (addr 0xffffff7fb427f000, size 8192) loaded kexts: com.intel.driver.EnergyDriver 3.7.0

!APlatformEnabler 2.7.0d0 AGPM 119 X86PlatformShim 1.0.0 @filesystems.autofs 3.0 @fileutil 20.036.15 !ATopCaseHIDEventDriver 4030.5 !AHIDALSService 1 !AGraphicsDevicePolicy 6.2.2 @AGDCPluginDisplayMetrics 6.2.2 pmtelemetry 1 LuaHardwareAccess 1.0.16 |IOUserEthernet 1.0.1 usb.!UUserHCI 1 !AUpstreamUserClient 3.6.8 |IO!BSerialManager 8.0.3d9 @Dont_Steal_Mac_OS_X 7.0.0 !ABridgeAudio!C 100.2 ACPI_SMC_PlatformPlugin 1.0.0 !AHV 1 AGDCBacklightControl 6.2.2 !AFIVRDriver 4.1.0 !ABacklight 180.3 !AMCCSControl 1.14 !ADiskImages2 1 !AThunderboltIP 4.0.3 BridgeAudioCommunication 100.2 !AAVEBridge 6.1 !A!IICLGraphics 16.0.1 !A!IICLLPGraphicsFramebuffer 16.0.1 !AGFXHDA 100.1.431 !A!IPCHPMC 2.0.1 !A!ISlowAdaptiveClocking 4.0.0 @filesystems.apfs 1677.81.1 BCMWLANFirmware4378.Hashstore 1 BCMWLANFirmware4377.Hashstore 1 BCMWLANFirmware4364.Hashstore 1 BCMWLANFirmware4355.Hashstore 1 !AFileSystemDriver 3.0.1 @filesystems.tmpfs 1 @filesystems.hfs.kext 556.60.1 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 !ABCMWLANBusInterfacePCIeMac 1 @private.KextAudit 1.0 !ASmartBatteryManager 161.0.0 !AACPIButtons 6.1 !ASMBIOS 2.1 !AACPIEC 6.1 !AAPIC 1.7 @!ASystemPolicy 2.0.0 @nke.applicationfirewall 310 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 @kext.triggers 1.0 !AHIDKeyboard 223 !AActuatorDriver 4400.28 !AMultitouchDriver 4400.28 !AInputDeviceSupport 4400.35 !AHS!BDriver 4030.5 IO!BHIDDriver 8.0.3d9 !AGraphicsControl 6.2.2 |IOAVB!F 930.1 IOPlatformPluginLegacy 1.0.0 X86PlatformPlugin 1.0.0 !ABacklightExpert 1.1.0 |IO!BHost!CUARTTransport 8.0.3d9 |IO!BHost!CTransport 8.0.3d9 !ASMBus!C 1.0.18d1 !ASMBusPCI 1.0.14d1 !AThunderboltEDMSink 5.0.3 !AThunderboltDPOutAdapter 8.1.4 @!AGPUWrangler 6.2.2 @plugin.IOgPTPPlugin 900.11 |IOEthernetAVB!C 1.1.0 |IOAccelerator!F2 439.52 @!AGraphicsDeviceControl 6.2.2 !AHDA!C 283.15 |IOHDA!F 283.15 |IONDRVSupport 585 |IOGraphics!F 585 |IOAudio!F 300.6.1 @vecLib.kext 1.2.0 !A!ILpssUARTv1 3.0.60 !A!ILpssUARTCommon 3.0.60 !AOnboardSerial 1.0 IOPlatformPlugin!F 6.0.0d8 |IOSlowAdaptiveClocking!F 1.0.0 usb.IOUSBHostHIDDevice 1.2 usb.cdc.ecm 5.0.0 usb.cdc.ncm 5.0.0 usb.cdc 5.0.0 usb.networking 5.0.0 usb.!UHostCompositeDevice 1.2 !AXsanScheme 3 usb.!UVHCIBCE 1.2 usb.!UVHCICommonBCE 1.0 usb.!UVHCI 1.2 usb.!UVHCICommon 1.0 !AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 !AThunderboltPCIDownAdapter 4.1.1 !AThunderboltDPInAdapter 8.1.4 !AThunderboltDPAdapter!F 8.1.4 !AHPM 3.4.4 !A!ILpssI2C!C 3.0.60 !A!ILpssI2C 3.0.60 !A!ILpssDmac 3.0.60 !ABSDKextStarter 3 |IOSurface 289.3 @filesystems.hfs.encodings.kext 1 !ABCMWLANCoreMac 1.0.0 |IOSerial!F 11 |IO80211!FV2 1200.12.2b1 |IOSkywalk!F 1 mDNSOffloadUserClient 1.0.1b8 IOImageLoader 1.0.0 corecapture 1.0.4 usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 !AThunderboltNHI 7.2.8 |IOThunderbolt!F 9.3.2 usb.!UXHCIPCI 1.2 usb.!UXHCI 1.2 !AEFINVRAM 2.1 !AEFIRuntime 2.1 !ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $!AImage4 3.0.0 |IOTimeSync!F 900.11 |IONetworking!F 3.4 DiskImages 493.0.0 |IO!B!F 8.0.3d9 |IOReport!F 47 |IO!BPacketLogger 8.0.3d9 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 |CoreAnalytics!F 1 !ASSE 1.0 !AKeyStore 2 !UTDM 511.60.2 |IOUSBMass!SDriver 184.40.6 |IOSCSIBlockCommandsDevice 436.40.6 |IO!S!F 2.1 |IOSCSIArchitectureModel!F 436.40.6 !AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 !AFDEKeyStore 28.30 !AEffaceable!S 1.0 !ACredentialManager 1.0 KernelRelayHost 1 |IOUSBHost!F 1.2 !UHostMergeProperties 1.2 usb.!UCommon 1.0 !ABusPower!C 1.0 !ASEPManager 1.0.1 IOSlaveProcessor 1 !AACPIPlatform 6.1 !ASMC 3.1.9 |IOPCI!F 2.9 |IOACPI!F 1.4 watchdog 1 @kec.pthread 1 @kec.corecrypto 11.1 @kec.Libm 1

 

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