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Intel Power Gadget (Mac) causes kernel panic

TomMac
Beginner
7,040 Views

I tried to use Intel Power Gadget on my iMac i7 7700K/4.2GHZ (OS 10.15.4) and when double clicking the icon or starting power log from terminal, the system immediately crashes and reboots.

Is there any solution for that?

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1 Solution
10 Replies
AlHill
Super User
6,937 Views

Sorry, Apple has requested all questions regarding their platform be directed to apple support.

 

Doc

 

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TomMac
Beginner
6,937 Views

Hi, this sounds like an answer of a bot...

Anyway, it is not an Apple related question, it's a question related to Intel Software (Intel Power Gadget) and Intel Hardware (i7 7700k processor).

Apple does not support software made by intel.

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AlHill
Super User
6,937 Views

Nope, not a bot. And, I am only the messenger here. Apple has made this request, hardware or software.

 

Doc

 

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TomMac
Beginner
6,937 Views

Apple does not have to request anything from anybody exept, perhaps, their own employees, so if you don't have a helpfull answer, it would be better to write nothing.

It's completely clear, that Apple Support will not and can not help in this question.

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AlHill
Super User
6,937 Views

Just trying to help you. If you do not want to contact apple for support with this kernal panic, the only other thing I can do is point you here:

 

https://software.intel.com/en-us/articles/intel-power-gadget

@PKons​ 

 

You have a wonderful day.

 

Doc

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Patrick_K_Intel
Employee
6,937 Views

Please post the kernel panic log and I will take a look.

TomMac
Beginner
6,937 Views

HI PKons,

 

thank you, here is the log:

 

panic(cpu 4 caller 0xffffff800124c32a): Kernel trap at 0xffffff7f860aa0c7, type 13=general protection, registers:

CR0: 0x0000000080010033, CR2: 0x00007f8e60c240ee, CR3: 0x000000032eff1133, CR4: 0x00000000003626e0

RAX: 0xffffff7f860ab070, RBX: 0x0000000000000000, RCX: 0x0000000000000771, RDX: 0xffffff804acc0e10

RSP: 0xffffff9220523aa0, RBP: 0xffffff9220523aa0, RSI: 0x0000000000000771, RDI: 0xffffff804acc0e10

R8: 0x0000000000000015, R9: 0x0000000000000000, R10: 0xffffff804c1a19e4, R11: 0xffffff804acc0e0c

R12: 0x0000000000000009, R13: 0x00000000e00002e2, R14: 0x0000000000000000, R15: 0x0000000000000001

RFL: 0x0000000000010202, RIP: 0xffffff7f860aa0c7, CS: 0x0000000000000008, SS: 0x0000000000000010

Fault CR2: 0x00007f8e60c240ee, Error code: 0x0000000000000000, Fault CPU: 0x4, PL: 0, VF: 0

 

Backtrace (CPU 4), Frame : Return Address

0xffffff8000f53220 : 0xffffff80011215cd 

0xffffff8000f53270 : 0xffffff800125a3c5 

0xffffff8000f532b0 : 0xffffff800124bf7e 

0xffffff8000f53300 : 0xffffff80010c7a40 

0xffffff8000f53320 : 0xffffff8001120c97 

0xffffff8000f53420 : 0xffffff8001121087 

0xffffff8000f53470 : 0xffffff80018c2c7c 

0xffffff8000f534e0 : 0xffffff800124c32a 

0xffffff8000f53660 : 0xffffff800124c028 

0xffffff8000f536b0 : 0xffffff80010c7a40 

0xffffff8000f536d0 : 0xffffff7f860aa0c7 

0xffffff9220523aa0 : 0xffffff7f860aac8f 

0xffffff9220523b10 : 0xffffff8001854f3e 

0xffffff9220523b60 : 0xffffff800185e163 

0xffffff9220523ca0 : 0xffffff8001209bb2 

0xffffff9220523db0 : 0xffffff8001127328 

0xffffff9220523e10 : 0xffffff80010fdcc5 

0xffffff9220523e70 : 0xffffff8001114aa2 

0xffffff9220523f00 : 0xffffff8001232605 

0xffffff9220523fa0 : 0xffffff80010c8226 

   Kernel Extensions in backtrace:

     com.intel.driver.EnergyDriver(3.6)[CF3549FA-B79E-34E2-BF25-6C5FEF5EF262]@0xffffff7f860a9000->0xffffff7f860aefff

 

BSD process name corresponding to current thread: Intel Power Gadg

 

Mac OS version:

19E287

 

Kernel version:

Darwin Kernel Version 19.4.0: Wed Mar 4 22:28:40 PST 2020; root:xnu-6153.101.6~15/RELEASE_X86_64

Kernel UUID: AB0AA7EE-3D03-3C21-91AD-5719D79D7AF6

Kernel slide:  0x0000000000e00000

Kernel text base: 0xffffff8001000000

__HIB text base: 0xffffff8000f00000

System model name: iMac18,3 (Mac-BE088AF8C5EB4FA2)

System shutdown begun: NO

Panic diags file available: YES (0x0)

 

System uptime in nanoseconds: 167594403009

last loaded kext at 73852621614: com.intel.driver.EnergyDriver 3.6.0 (addr 0xffffff7f860a9000, size 24576)

loaded kexts:

com.intel.driver.EnergyDriver 3.6.0

org.virtualbox.kext.VBoxNetAdp 6.1.2

org.virtualbox.kext.VBoxNetFlt 6.1.2

org.virtualbox.kext.VBoxUSB 6.1.2

org.virtualbox.kext.VBoxDrv 6.1.2

com.Cycling74.driver.Soundflower 2

com.Belcarra.driver.LogitechHarmony 2.0.4a92

at.obdev.nke.LittleSnitch 5470

>!A!BMultitouch 97

@fileutil 20.036.15

>AGPM 111.4.4

>!APlatformEnabler 2.7.0d0

>X86PlatformShim 1.0.0

@filesystems.autofs 3.0

>!AHDAHardwareConfigDriver 283.15

@kext.AMDRadeonServiceManager 3.0.8

>!AHDA 283.15

>AudioAUUC 1.70

>!AUpstreamUserClient 3.6.8

@kext.AMDFramebuffer 3.0.8

@kext.AMDRadeonX4000 3.0.8

>!AGraphicsDevicePolicy 5.1.16

@AGDCPluginDisplayMetrics 5.1.16

>!A!IKBLGraphics 14.0.5

>!AHV 1

|IOUserEthernet 1.0.1

|IO!BSerialManager 7.0.4f6

>pmtelemetry 1

@Dont_Steal_Mac_OS_X 7.0.0

>ACPI_SMC_PlatformPlugin 1.0.0

>AGDCBacklightControl 5.1.16

|Broadcom!B20703USBTransport 7.0.4f6

>!AThunderboltIP 3.1.4

>!ABacklight 180.3

>!AMCCSControl 1.11

>!AFIVRDriver 4.1.0

@kext.AMD9500!C 3.0.8

>!A!IPCHPMC 2.0.1

>!AGFXHDA 100.1.426

>!ASMCLMU 212

>eficheck 1

>!A!ISlowAdaptiveClocking 4.0.0

>!A!IKBLGraphicsFramebuffer 14.0.5

>usb.!UHostBillboardDevice 1.0

|SCSITaskUserClient 422.101.1

|IO!BUSBDFU 7.0.4f6

>!AFileSystemDriver 3.0.1

>!AVirtIO 1.0

@filesystems.hfs.kext 522.100.5

@!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1

@BootCache 40

@!AFSCompression.!AFSCompressionTypeZlib 1.0.0

@filesystems.apfs 1412.101.1

>!ASDXC 1.7.7

|!ABCM5701Ethernet 10.3.5

>AirPort.BrcmNIC 1400.1.1

@private.KextAudit 1.0

>!AAHCIPort 341.0.2

>!ARTC 2.0

>!AACPIButtons 6.1

>!ASMBIOS 2.1

>!AACPIEC 6.1

>!AAPIC 1.7

$!AImage4 1

@nke.applicationfirewall 303

$TMSafetyNet 8

@!ASystemPolicy 2.0.0

|EndpointSecurity 1

>IO!BHIDDriver 7.0.4f6

>!AMultitouchDriver 3440.1

>!AInputDeviceSupport 3440.8

|IOUSBUserClient 900.4.2

>!AHIDKeyboard 209

@kext.triggers 1.0

>DspFuncLib 283.15

@kext.OSvKernDSPLib 529

@kext.AMDRadeonX4200HWLibs 1.0

@kext.AMDRadeonX4000HWServices 3.0.8

>!AGraphicsControl 5.1.16

|IOAVB!F 840.3

>!ASSE 1.0

>IOPlatformPluginLegacy 1.0.0

>!AHDA!C 283.15

|IOHDA!F 283.15

|Broadcom!BHost!CUSBTransport 7.0.4f6

|IO!BHost!CUSBTransport 7.0.4f6

|IO!BHost!CTransport 7.0.4f6

|IO!B!F 7.0.4f6

|IO!BPacketLogger 7.0.4f6

>!ABacklightExpert 1.1.0

>!ASMBus!C 1.0.18d1

@!AGPUWrangler 5.1.16

>X86PlatformPlugin 1.0.0

>IOPlatformPlugin!F 6.0.0d8

|IONDRVSupport 575.1

@kext.AMDSupport 3.0.8

>!ASMBusPCI 1.0.14d1

|IOSlowAdaptiveClocking!F 1.0.0

@!AGraphicsDeviceControl 5.1.16

|IOAccelerator!F2 438.4.5

|IOGraphics!F 575.1

>!AThunderboltEDMSink 4.2.3

>!AThunderboltDPOutAdapter 6.2.6

@plugin.IOgPTPPlugin 840.3

>usb.IOUSBHostHIDDevice 1.2

>usb.!UHub 1.2

>!UAudio 322.2

>usb.cdc 5.0.0

>usb.networking 5.0.0

>usb.!UHostCompositeDevice 1.2

|IOAudio!F 300.2

@vecLib.kext 1.2.0

|IOSerial!F 11

|IOSurface 269.11

@filesystems.hfs.encodings.kext 1

>!AThunderboltDPInAdapter 6.2.6

>!AThunderboltDPAdapter!F 6.2.6

>!AThunderboltPCIDownAdapter 2.5.4

>!AHPM 3.4.4

>!A!ILpssI2C!C 3.0.60

>!A!ILpssDmac 3.0.60

>!AThunderboltNHI 5.8.6

|IOThunderbolt!F 7.6.0

>!AXsanScheme 3

|IOEthernetAVB!C 1.1.0

|IO80211!F 1200.12.2b1

>mDNSOffloadUserClient 1.0.1b8

>corecapture 1.0.4

|IOSkywalk!F 1

|IONVMe!F 2.1.0

>!A!ILpssI2C 3.0.60

>usb.!UHostPacketFilter 1.0

|IOUSB!F 900.4.2

>!A!ILpssGspi 3.0.60

|IOAHCI!F 290.0.1

>usb.!UXHCIPCI 1.2

>usb.!UXHCI 1.2

>!AEFINVRAM 2.1

>!AEFIRuntime 2.1

|IOSMBus!F 1.1

|IOHID!F 2.0.0

$quarantine 4

$sandbox 300.0

@kext.!AMatch 1.0.0d1

>DiskImages 493.0.0

>!AFDEKeyStore 28.30

>!AEffaceable!S 1.0

>!AKeyStore 2

>!UTDM 489.101.1

|IOSCSIBlockCommandsDevice 422.101.1

>!ACredentialManager 1.0

>KernelRelayHost 1

>!ASEPManager 1.0.1

>IOSlaveProcessor 1

|IOUSBMass!SDriver 157.101.3

|IOSCSIArchitectureModel!F 422.101.1

|IO!S!F 2.1

|IOUSBHost!F 1.2

>!UHostMergeProperties 1.2

>usb.!UCommon 1.0

>!ABusPower!C 1.0

|CoreAnalytics!F 1

>!AMobileFileIntegrity 1.0.5

@kext.CoreTrust 1

|IOTimeSync!F 840.3

|IONetworking!F 3.4

|IOReport!F 47

>!AACPIPlatform 6.1

>!ASMC 3.1.9

>watchdog 1

|IOPCI!F 2.9

|IOACPI!F 1.4

@kec.pthread 1

@kec.corecrypto 1.0

@kec.Libm 1

 

 

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TomMac
Beginner
6,937 Views

Oh ok, 3.7.0 is working, thank you very much and sorry, I don't know why I grabed an old version.

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dominicss
Beginner
6,286 Views

3.7 still cause mac kernel panic, here is the log, could intel engineer take a look?

 

panic(cpu 2 caller 0xffffff80171649fe): watchdog timeout: no checkins from watchdogd in 305 seconds (150 totalcheckins since monitoring last enabled), shutdown in progress Backtrace (CPU 2), Frame : Return Address 0xffffffa082863c00 : 0xffffff8013ebab4d 0xffffffa082863c50 : 0xffffff8013ffd7e3 0xffffffa082863c90 : 0xffffff8013fede1a 0xffffffa082863ce0 : 0xffffff8013e5fa2f 0xffffffa082863d00 : 0xffffff8013eba3ed 0xffffffa082863e20 : 0xffffff8013eba6d8 0xffffffa082863e90 : 0xffffff80146bf004 0xffffffa082863f00 : 0xffffff80171649fe 0xffffffa082863f20 : 0xffffff8017164304 0xffffffa082863f50 : 0xffffff80154a49dc 0xffffffa082863fa0 : 0xffffff8013e5f13e Kernel Extensions in backtrace: com.apple.driver.watchdog(1.0)[2C1307C5-FD71-3802-8D68-A67DB24BCB4A]@0xffffff8017163000->0xffffff8017164fff com.apple.driver.AppleSMC(3.1.9)[1E48B8EB-7BF3-3366-8520-2C4B31A7D3F8]@0xffffff8015495000->0xffffff80154adfff dependency: com.apple.driver.watchdog(1)[2C1307C5-FD71-3802-8D68-A67DB24BCB4A]@0xffffff8017163000->0xffffff8017164fff dependency: com.apple.iokit.IOACPIFamily(1.4)[B41AA072-8BB9-3493-9796-6FF849CDABB8]@0xffffff80162d8000->0xffffff80162d9fff dependency: com.apple.iokit.IOPCIFamily(2.9)[BF2C5E86-1E8F-3FD4-9874-7738178FA73B]@0xffffff801681f000->0xffffff8016846fff

Process name corresponding to current thread: kernel_task Boot args: chunklist-security-epoch=0 -chunklist-no-rev2-dev

Mac OS version: 20D74

Kernel version: Darwin Kernel Version 20.3.0: Thu Jan 21 00:07:06 PST 2021; root:xnu-7195.81.3~1/RELEASE_X86_64 Kernel UUID: C86236B2-4976-3542-80CA-74A6B8B4BA03 KernelCache slide: 0x0000000013c00000 KernelCache base: 0xffffff8013e00000 Kernel slide: 0x0000000013c10000 Kernel text base: 0xffffff8013e10000 __HIB text base: 0xffffff8013d00000 System model name: MacBookPro16,2 (Mac-5F9802EFE386AA28) System shutdown begun: YES Hibernation exit count: 0

System uptime in nanoseconds: 1790829007297 Last Sleep: absolute base_tsc base_nano Uptime : 0x000001a0f5ba2212 Sleep : 0x0000000000000000 0x0000000000000000 0x0000000000000000 Wake : 0x0000000000000000 0x000000074644f255 0x0000000000000000 last started kext at 9573706970: >!APlatformEnabler 2.7.0d0 (addr 0xffffff7fb427f000, size 8192) loaded kexts: com.intel.driver.EnergyDriver 3.7.0

!APlatformEnabler 2.7.0d0 AGPM 119 X86PlatformShim 1.0.0 @filesystems.autofs 3.0 @fileutil 20.036.15 !ATopCaseHIDEventDriver 4030.5 !AHIDALSService 1 !AGraphicsDevicePolicy 6.2.2 @AGDCPluginDisplayMetrics 6.2.2 pmtelemetry 1 LuaHardwareAccess 1.0.16 |IOUserEthernet 1.0.1 usb.!UUserHCI 1 !AUpstreamUserClient 3.6.8 |IO!BSerialManager 8.0.3d9 @Dont_Steal_Mac_OS_X 7.0.0 !ABridgeAudio!C 100.2 ACPI_SMC_PlatformPlugin 1.0.0 !AHV 1 AGDCBacklightControl 6.2.2 !AFIVRDriver 4.1.0 !ABacklight 180.3 !AMCCSControl 1.14 !ADiskImages2 1 !AThunderboltIP 4.0.3 BridgeAudioCommunication 100.2 !AAVEBridge 6.1 !A!IICLGraphics 16.0.1 !A!IICLLPGraphicsFramebuffer 16.0.1 !AGFXHDA 100.1.431 !A!IPCHPMC 2.0.1 !A!ISlowAdaptiveClocking 4.0.0 @filesystems.apfs 1677.81.1 BCMWLANFirmware4378.Hashstore 1 BCMWLANFirmware4377.Hashstore 1 BCMWLANFirmware4364.Hashstore 1 BCMWLANFirmware4355.Hashstore 1 !AFileSystemDriver 3.0.1 @filesystems.tmpfs 1 @filesystems.hfs.kext 556.60.1 @BootCache 40 @!AFSCompression.!AFSCompressionTypeZlib 1.0.0 @!AFSCompression.!AFSCompressionTypeDataless 1.0.0d1 !ABCMWLANBusInterfacePCIeMac 1 @private.KextAudit 1.0 !ASmartBatteryManager 161.0.0 !AACPIButtons 6.1 !ASMBIOS 2.1 !AACPIEC 6.1 !AAPIC 1.7 @!ASystemPolicy 2.0.0 @nke.applicationfirewall 310 |IOKitRegistryCompatibility 1 |EndpointSecurity 1 @kext.triggers 1.0 !AHIDKeyboard 223 !AActuatorDriver 4400.28 !AMultitouchDriver 4400.28 !AInputDeviceSupport 4400.35 !AHS!BDriver 4030.5 IO!BHIDDriver 8.0.3d9 !AGraphicsControl 6.2.2 |IOAVB!F 930.1 IOPlatformPluginLegacy 1.0.0 X86PlatformPlugin 1.0.0 !ABacklightExpert 1.1.0 |IO!BHost!CUARTTransport 8.0.3d9 |IO!BHost!CTransport 8.0.3d9 !ASMBus!C 1.0.18d1 !ASMBusPCI 1.0.14d1 !AThunderboltEDMSink 5.0.3 !AThunderboltDPOutAdapter 8.1.4 @!AGPUWrangler 6.2.2 @plugin.IOgPTPPlugin 900.11 |IOEthernetAVB!C 1.1.0 |IOAccelerator!F2 439.52 @!AGraphicsDeviceControl 6.2.2 !AHDA!C 283.15 |IOHDA!F 283.15 |IONDRVSupport 585 |IOGraphics!F 585 |IOAudio!F 300.6.1 @vecLib.kext 1.2.0 !A!ILpssUARTv1 3.0.60 !A!ILpssUARTCommon 3.0.60 !AOnboardSerial 1.0 IOPlatformPlugin!F 6.0.0d8 |IOSlowAdaptiveClocking!F 1.0.0 usb.IOUSBHostHIDDevice 1.2 usb.cdc.ecm 5.0.0 usb.cdc.ncm 5.0.0 usb.cdc 5.0.0 usb.networking 5.0.0 usb.!UHostCompositeDevice 1.2 !AXsanScheme 3 usb.!UVHCIBCE 1.2 usb.!UVHCICommonBCE 1.0 usb.!UVHCI 1.2 usb.!UVHCICommon 1.0 !AEffaceableNOR 1.0 |IOBufferCopy!C 1.1.0 |IOBufferCopyEngine!F 1 |IONVMe!F 2.1.0 !AThunderboltPCIDownAdapter 4.1.1 !AThunderboltDPInAdapter 8.1.4 !AThunderboltDPAdapter!F 8.1.4 !AHPM 3.4.4 !A!ILpssI2C!C 3.0.60 !A!ILpssI2C 3.0.60 !A!ILpssDmac 3.0.60 !ABSDKextStarter 3 |IOSurface 289.3 @filesystems.hfs.encodings.kext 1 !ABCMWLANCoreMac 1.0.0 |IOSerial!F 11 |IO80211!FV2 1200.12.2b1 |IOSkywalk!F 1 mDNSOffloadUserClient 1.0.1b8 IOImageLoader 1.0.0 corecapture 1.0.4 usb.!UHostPacketFilter 1.0 |IOUSB!F 900.4.2 !AThunderboltNHI 7.2.8 |IOThunderbolt!F 9.3.2 usb.!UXHCIPCI 1.2 usb.!UXHCI 1.2 !AEFINVRAM 2.1 !AEFIRuntime 2.1 !ASMCRTC 1.0 |IOSMBus!F 1.1 |IOHID!F 2.0.0 $!AImage4 3.0.0 |IOTimeSync!F 900.11 |IONetworking!F 3.4 DiskImages 493.0.0 |IO!B!F 8.0.3d9 |IOReport!F 47 |IO!BPacketLogger 8.0.3d9 $quarantine 4 $sandbox 300.0 @kext.!AMatch 1.0.0d1 |CoreAnalytics!F 1 !ASSE 1.0 !AKeyStore 2 !UTDM 511.60.2 |IOUSBMass!SDriver 184.40.6 |IOSCSIBlockCommandsDevice 436.40.6 |IO!S!F 2.1 |IOSCSIArchitectureModel!F 436.40.6 !AMobileFileIntegrity 1.0.5 @kext.CoreTrust 1 !AFDEKeyStore 28.30 !AEffaceable!S 1.0 !ACredentialManager 1.0 KernelRelayHost 1 |IOUSBHost!F 1.2 !UHostMergeProperties 1.2 usb.!UCommon 1.0 !ABusPower!C 1.0 !ASEPManager 1.0.1 IOSlaveProcessor 1 !AACPIPlatform 6.1 !ASMC 3.1.9 |IOPCI!F 2.9 |IOACPI!F 1.4 watchdog 1 @kec.pthread 1 @kec.corecrypto 11.1 @kec.Libm 1

 

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