Intel (R) Core (TM) i9-9940X malfunction

[Fausto]

Hi, I am having problems with the i9-9940x processor!

when I start a program that stresses the PC, the blue screen appears!

RAM test passed, processor test failed!

"CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Not Tested.
CPU 1 - Math - Fail."

the floating point test I deselected it because in the test phase the pc goes on a blue screen. What can I do?

Thanks

[Steven_Intel]

Hello Fausto,

Thank you for posting on the Intel® communities.

In order to better assist you, please provide the following information:

• Provide a picture of the BSOD.
• Was there any hardware upgrade or software/OS update before you stress tested the CPU and got the BSOD?
• What program are you using to stress test the processor?

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Steven G.

Intel Customer Support Technician.

[Steven_Intel]

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Best regards,

Steven G.

Intel Customer Support Technician.