Processors
Processors (Intel® Core™, Intel® Xeon®, etc); processor utilities and programs (Intel® Processor Identification Utility, Intel® Extreme Tuning Utility, Intel® Easy Streaming Wizard, etc.)
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Intel (R) Core (TM) i9-9940X malfunction

Fausto
Beginner
205 Views

Hi, I am having problems with the i9-9940x processor!

when I start a program that stresses the PC, the blue screen appears!

RAM test passed, processor test failed!

"CPU 1 - Genuine Intel - Pass.
CPU 1 - BrandString - Pass.
CPU 1 - Cache - Pass.
CPU 1 - MMXSSE - Pass.
CPU 1 - IMC - Pass.
CPU 1 - Prime Number - Pass.
CPU 1 - Floating Point - Not Tested.
CPU 1 - Math - Fail."

the floating point test I deselected it because in the test phase the pc goes on a blue screen. What can I do?

Thanks

 

0 Kudos
3 Replies
Steven_Intel
Moderator
172 Views

Hello Fausto,


Thank you for posting on the Intel® communities.


In order to better assist you, please provide the following information:


  • Provide a picture of the BSOD.
  • Was there any hardware upgrade or software/OS update before you stress tested the CPU and got the BSOD?
  • What program are you using to stress test the processor?


Best regards,


Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
145 Views

Were you able to check the previous post?

 

Let us know if you still need assistance.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


Steven_Intel
Moderator
118 Views

Since we have not heard back from you, we will close this thread. If you need any additional information, please submit a new question, as this thread will no longer be monitored.

 

Best regards,

 

Steven G.

Intel Customer Support Technician.


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