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NBrun1
Beginner
2,698 Views

Master Key not working?

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I received an email with my Master Key to download black ops 4. However, when going to the website https://softwareoffer.intel.com/Redeem/OptI , it doesn't let me press submit. Also, when I complete the survey it makes me retake it over and over again. I still haven't been able to download the game as I've tried everything.

1 Solution
Wanner_G_Intel
Moderator
865 Views
Hello all, If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1. Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2. Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3. Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. 4. Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists, visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Please fill out the form and kindly wait for a response. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

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3 Replies
DMoor9
Beginner
865 Views

Same, the submit to 'Consent to Terms & Conditions' page fails on -

 

POST https://softwareoffer.intel.com/Redeem/TermsConsent?Length=6 500 (Internal Server Error)

 

Perhaps worryingly the error page that exists if you follow what was returned in the error message of the 500 is -

 

'We're Sorry

We are sorry, the promotion you are looking for has ended and no longer exists. 

 

If you require additional information or feel you have reached this page in error, 

please contact Intel support by clicking HERE. 

 

Learn about the following devices with Intel Inside®. '

DClin1
Beginner
865 Views

Same issue here.​

Wanner_G_Intel
Moderator
866 Views
Hello all, If your Gaming Bundle Master Key shows invalid, your PROMO CODE is temporarily unavailable, or if your code does not work for software titles, follow these steps for a new Master Key or new code for software titles: 1. Is the Master Key entered correctly? Make sure there are no spaces before the first character of the Master Key. 2. Are you using the correct URL for your Intel® Game Bundle or Intel® Software Starter Pack? This URL can be found on your Master Key printed voucher or in the Master Key delivery email. 3. Are you using a supported website browser? Gaming Bundle Master Key or Specific Software Title Code supports Internet Explorer 10* and above, and the most recent versions of Google Chrome*, Safari*, and Firefox*. 4. Clear the browser’s cache and cookies and make sure to turn on Javascript. If the issue persists, visit https://softwareoffer.intel.com/Redeem and click on "Support" located at the bottom of the page. You may need to provide the proof of purchase (invoice) of the qualifying product and the screenshot of the error when support contacts you back. Please fill out the form and kindly wait for a response. Wanner G. Intel Customer Support Technician Under Contract to Intel Corporation

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