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BdeBa
Beginner
625 Views

My processor saturates after a factory reset.

Hello,

My processor saturates at 100% in game from 5 days,

even after a factory restore.

He can be at 70% just with Youtube, but at 1 or 0% in the desktop.

Nothing justifies that in the task manager or in the ressource manager.

Thank you in advance.

 

(I5-6300HQ Windows 7)

0 Kudos
5 Replies
AlHill
Super User
57 Views

Download, run, and attach the results of this utility:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

Then, an Intel support engineer can assist you.

 

Doc

 

BdeBa
Beginner
57 Views

That's what you need ?

BdeBa
Beginner
57 Views

That's what you need ?

a publié un fichier.

David_V_Intel
Employee
57 Views

Hello BdeBa, Thank you for posting on the Intel ® communities. First, I would like to recommend checking with the system manufacturer to see if there is a BIOS update available, a BIOS update could fix many problems including but not limited to the issue you are reporting. According to the information I was able to gather in the report you attached, the model of the system appears to be MSI GP62 6QE Leopard Pro, refer to the link below: https://www.msi.com/Laptop/support/GP62-6QE-Leopard-Pro * Please be aware that the content on that site is not controlled by Intel*. This information is offered for your convenience and should not be viewed as an endorsement by Intel* for the merchants or services offered there. * If needed, please contact the manufacturer directly for assistance with the BIOS update. If after the update, the usage of the processor is still fluctuating a lot, please provide me with an Intel ® Processor Diagnostic Tool report, this diagnostic can be run using the respective tool which you can download in the link below: https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool Attach a .txt file with the results of the test. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
David_V_Intel
Employee
57 Views

Hello BdeBa, Were you able to check my post? Please let me know if you need any more assistance. Regards, David V Intel Customer Support Technician Under Contract to Intel Corporation
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