Need support on VRM controller development

[Hangzhou_SL]

Hi team,

                My company is developing VRM controller compatiable with IMVP9 and VR14. But as we searching on intel.com, we cannot find the latest IMVP9 Specifications, related test profile and etc. Only old version documents are reachable.

               We get to know we need Intel representative to give us the access to the latest documents. Can you please help us with the access to these documents?

               Plus, we need to purchase GEN5 VR test tool, and we want to contact local Intel representative. But we can't find the contact information. Can you email me the contact information of intel FAE in China mainland? Or you can tell me where I can find the info.

               Thank you!

[Alberto_R_Intel]

Hangzhou_SL, Thank you for posting in the Intel® Communities Support.

In reference to your question, in the links below, you will be able to find the contact information for Intel® Support in China. Please get in contact directly with your local Intel® Support department for them to further assist you with the information you are looking for and also for the instructions on how to get in contact directly with a FAE in your region:

Chat support:

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[Hangzhou_SL]

Hi Albert,

Thank you for your info. And I have called support hotline several times, but the operator kept asking me to contact Intel authorized distributor to get contact with local FAE. They have no resources to help us further except telling me this.

But as we have no business with your distributors, they don't want to help us with this. Yet we still can't making a connection with local FAE. Can you guide me another way to reach Intel FAE resources?

Really appreciate your help.

Best regards,

Gary

[Alberto_R_Intel]

Hangzhou_SL, You are very welcome, thank you very much for providing those updates.

I will do further research on this matter in order to try to provide the most accurate assistance on this topic. As soon as I get any updates I will post all the details on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Hangzhou_SL]

Albert,

Thank you for your prompt response and we are looking forward to your answer.

Best regards,

Gary

[Alberto_R_Intel]

Hangzhou_SL, You are very welcome, I actually just receive an update on this matter.

In this specific case, for the documentation that you are looking for, please visit, sign in and submit your inquiry in our Intel® Resource and Design Center, they should be able to further help you with this topic:

https://www.intel.com/content/www/us/en/my-intel/design-center-sign-in.html?redirect=https://www.intel.com/content/www/us/en/design/resource-design-center.html

In reference to the designing part, please visit, sign in and submit your questions as well in our Intel® Developer Zone website where you will receive further peer-to-peer assistance on this matter, just to let you know, here they might be able to can guide you on both things, with the designing and the documentation details:

https://www.intel.com/content/www/us/en/forms/idz/simple-registration.html

Regards,

Albert R.

Intel Customer Support Technician

[Hangzhou_SL]

Hi Albert,

I have tried these two solutions, but still can't find what I need.

For submitting a ticket in Intel® Resource and Design Center support, they called but they just kept telling me to contact distributor. And getting help from distributor is impossible.

As for Intel® Developer Zone, this is totally for software developer, and I have only hardware related questions.

I get to know if I want access to latest IMVP document, I need to contact INTEL FAE in charge on our company account. Can you help me with how we can find the FAE?

Thank you.

Best regards,

Gary

[Alberto_R_Intel]

Hello Hangzhou_SL, Thank you very much for providing those details.

We are sorry to hear that you were not able to get the information that you are looking for. So, I will double-check and do further research in order to try to gather information on how you can get in contact with a FAE in your region. 

"but the operator kept asking me to contact Intel authorized distributor to get contact with local FAE", normally that is the way it works, "But as we have no business with your distributors, they don't want to help us with this". I will check if there is another alternative to contact a FAE and as soon as I get any updates I will post all the information on this thread.

Regards,

Albert R.

Intel Customer Support Technician

[Alberto_R_Intel · Accepted solution]

Hangzhou_SL, I just received an update on this matter.

After double-checking this scenario, it was determined that the best course of action for this matter, even though you mentioned that you already try it, is to register in the Intel® RDC page by filling out the form on the website, after that, once the account is approved, you will be able to submit a web ticket with your request, that's the best source or way to contact the Intel® RDC team:

https://www.intel.com/content/www/us/en/forms/design/registration-privileged.html?tgt=https%3A%2F%2Fwww.intel.com%2Fcontent%2Fwww%2Fus%2Fen%2Fdesign%2Fresource-design-center.html

Regards,

Albert R.

Intel Customer Support Technician