New i9 14900f some of the pins fried, after installing it for an upgrade.

[Bucky_Boy]

After I installed my new i9 14900F, I noticed that nothing was working including the Bios.  I tried a few times, but nothing.  When I pulled the CPU out, I found this, and it also messed up the mother board.  I was miffed because I dropped about $500, and now I'm stuck having to shell out more money.  Is there a way of possible getting this replaced?  Thanks for your time..  

[RandyT_Intel]

Hi Bucky_Boy,

I want to know more details and check what I can do on my end. Could you answer some of my questions below.

• How old is the processor?
• Where did you purchase it?
• Did you inspect the unit before installing it?

For warranty options related to this type of concern, please refer to the information provided below.

Physical Damage Due to External Causes on Intel® Desktop...

What to Do with a Newly Purchased Intel® Desktop Boxed Processor...

Best regards, 

Randy T. 

Intel Customer Support Technician 

[Bucky_Boy]

Order Number from Newegg #545439814 12/19/2024

Came in an un open Intel box.  I didn't get to install it till right after the first of the year due to not having the time..

SN number is U4GD582802088

I actually took a photo before I installed it comparing it to an old intel 486DX to show how much things have change.

Also thanks for responding.

Jack Cavanaugh

[RandyT_Intel]

Hi Bucky_Boy,

I sent you a personal email regarding this matter. Please check your inbox. I have provided an update based on the photo you shared.

Best regards, 

Randy T. 

Intel Customer Support Technician