Problem with i9 13900kf

[Elladier]

Hello! bought intel core i9 13900kf 9 months worked perfectly, recently it started getting very hot (I changed the thermal paste) It got to the point where it heats up to 100C and just turns off. I want to get service so that you can either repair the processor or replace it, what do I need for this? I live in Ukraine.

[DeividA_Intel]

Hello Elladier, 

Thank you for posting on the Intel® communities. I understand you are having an overheating issue with your Intel® Core™ i9-13900KF Processor.

I will send you an e-mail to the e-mail address associated with your community profile to collect some information. Please reply to the email in order to continue further.

Regards,  

Deivid A. 

Intel Customer Support Technician 

[DeividA_Intel]

Hello Elladier, 

Thanks for confirming the information asked for. Based on this issue, I would like to gather the following details to better assist you:

1. Run and attach the report from the Intel® Processor Diagnostic Tool:

• https://www.intel.com/content/www/us/en/download/15951/intel-processor-diagnostic-tool.html

2. What is the brand and model name of your motherboard?

3. What is the BIOS version installed?

4. What is the brand and model name of your cooling solution (fans)?

5. Where are you seeing these temperatures (task manager, Intel® XTU, 3rd party tool)?

6. Can you take a picture of the temperatures you are getting?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Elladier]

--- Genuine Intel Test ---
...
Version 1.0.25.64b.W
...

Expected -- GenuineIntel
Detected -- GenuineIntel

Genuine Intel CPU Module Success

--- Brand String Test ---
...
Version 1.0.27.64b.W
...

13th Gen IntelR CoreTM i9-13900KF

Brand String Module Success....

--- Cache Test ---
...
Version 1.0.23.64b.W
...

--- Reading Cache Size ---

- Detected L1 Data Cache Size -- 48
- Detected L1 Inst Cache Size -- 32
- Detected L2 Cache Size -- 2048
- Detected L3 Cache Size -- 36864

Cache Module Success

--- MMXSSE Test ---
...
Version 1.0.29.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

--- Determining MMX - SSE capabilities ---
..MMX is supported on this CPU..
..SSE is supported on this CPU..
..SSE2 is supported on this CPU..
..SSE3 is supported on this CPU..
..SSSE3 is supported on this CPU..
..SSE4.1 is supported on this CPU..
..SSE4.2 is supported on this CPU..

Testing MMX
Dot Product computed using C code 506.000000
Dot Product computed using MMX intrinsics 506
MMX Dot Product Computation Test Passed
Passed MMX Test

Testing SSE
Dot Product computed using C code 506.000000
Dot Product computed using SSE intrinsics 506.000000
SSE Dot Product Computation Test Passed
Passed SSE Test

Testing SSE2
Complex Product computed using C code 23.00 -2.00i
Complex Product computed using SSE2 code 23.00 -2.00i
SSE2 Complex Product Computation Test Passed
Passed SSE2 Test

Testing SSE3
Complex Product using C code 23.00 -2.00i
Complex Product using SSE3 code 23.00 -2.00i
SSE3 Complex Product Computation Test Passed
Passed SSE3 Test

Testing SSSE3
SSSE3 Absolute Value Tests Passed
SSSE3 Arithmetic Tests Passed
SSSE3 Dot Product Test Passed
Passed SSSE3 Test

Testing SSE4.1
SSE4.1 Blend Tests Passed
SSE4.1 Min Max Tests Passed
SSE4.1 Insert Bit Tests Passed
SSE4.1 Extract Bit Tests Passed
SSE4.1 Bitwise Comparison Tests Passed
SSE4.1 Dot Product Test Passed
SSE4.1 Arithmetic Tests Passed
SSE4.1 Bit Conversion Tests Passed
SSE4.1 Bit Compare Test Passed
Passed SSE4.1 Test

Testing SSE4.2
SSE4.2 Bit Compare Test Passed
SSE4.2 Calculate Bit Set to 1 Test Passed
SSE4.2 CRC Test Passed
Passed SSE4.2 Test


MMXSSE Module Success

--- Integrated Memory Controller Test ---
...
Version 1.0.25.64b.W
...

--- Reading Memory Size ---

Detected Memory Size is -- 32.00GB


--- Subtest - Memory Size Test Passed ---


--- Integrated Memory Controller Stress Test ---

Memory to be allocated 1048576 bytes

Memory Allocated.

Test 1 Ones and Zeros Moving Inversions write operations - Passed

Test 1 Ones and Zeros Moving Inversions verification operations - Passed

Test 2 32Bits Sliding Ones write operations - Passed

Test 2 32Bits Sliding Ones verification operations - Passed

Test 3 32Bits Sliding Zero write operations - Passed

Test 3 32Bits Sliding Zero verification operations - Passed

Memory Deallocated.

--- Subtest - Memory Stress Test Passed ---


--- Integrated Memory Controller Test Passed ---
Parallel_PrimeNum
Version - 1.0.0.12

Parsing Parallel_PrimeNum.xml
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_PrimeNum_1_Results.txt
Module GraphicsW.exe Disabled
Module GraphicsW.exe Not Tested

--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

81835 3 0 1
153210 9 0 2
99549 13 0 3
97356 19 0 4
86265 25 0 5
71221 30 0 6
70856 35 0 7
56306 39 0 8
173546 46 0 9
150290 52 0 10
93193 57 0 11
86610 63 0 12
71421 68 0 13
70989 73 0 14
70534 78 0 15
748390 84 0 16
873083 91 0 17
873089 98 0 18
873087 105 0 19
873086 112 0 20
873093 119 0 21
873088 126 0 22
873080 133 0 23
997831 141 0 24
873161 148 0 25
873143 155 0 26
873152 162 0 27
873130 169 0 28
873133 176 0 29
873155 183 0 30
873108 190 0 31
997858 198 0 32
873141 205 0 33
873094 212 0 34
873048 219 0 35
872986 226 0 36
873091 233 0 37
873108 240 0 38
873125 247 0 39
873115 254 0 40
3523348 299 0 41
3836479 348 0 42
3836143 397 0 43
3836324 446 0 44
3758006 494 0 45

Operation Per Second -- 3758006
Error -- 0

Prime Number Generation Test Passed

Module Math_PrimeNum.exe Completed - Pass

Result - Pass
Parallel_FP
Version - 1.0.0.12

Parsing Parallel_FP.xml
Module GraphicsW.exe Disabled
Running Module AVX.exe -s 45 -resultName AVX_Parallel_FP_1_Results.txt
Running Module Math_FP.exe -s 45 -resultName Math_FP_Parallel_FP_1_Results.txt
Module GraphicsW.exe Not Tested

--- AVX Test ---
...
Version 2.0.30.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this CPU..
..AVX2 is supported by this CPU..
..AVX512BW is NOT supported by this CPU..
..AVX512CD is NOT supported by this CPU..
..AVX512DQ is NOT supported by this CPU..
..AVX512ER is NOT supported by this CPU..
..AVX512F is NOT supported by this CPU..
..AVX512IFMA52 is NOT supported by this CPU..
..AVX512PF is NOT supported by this CPU..
..AVX512VBMI is NOT supported by this CPU..
..AVX512VL is NOT supported by this CPU..
..AES is supported by this CPU..
..PCLMULQDQ is supported by this CPU..

..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2

Testing Most Advanced AVX Feature - AVX2....
AVX2 Test Result --- PASS

Testing AES
AES Test Result --- PASS

Testing PCLMULQDQ
PCLMULQDQ Test Result --- PASS


AVX Module Success


--- Floating Point Test ---
...
Version 1.0.27.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported AVX2
FMA3 supported
MFLOPS CycleRun Error Timesec

2.665 41 0 1
4.81 115 0 2
4.355 182 0 3
4.875 257 0 4
4.55 327 0 5
4.68 399 0 6
4.94 475 0 7
5.005 552 0 8
4.875 627 0 9
4.875 702 0 10
4.94 778 0 11
4.81 852 0 12
4.745 925 0 13
4.875 1000 0 14
4.94 1076 0 15
4.745 1149 0 16
5.07 1227 0 17
5.395 1310 0 18
4.81 1384 0 19
4.615 1455 0 20
4.745 1528 0 21
4.615 1599 0 22
4.485 1668 0 23
4.68 1740 0 24
6.435 1839 0 25
5.655 1926 0 26
4.615 1997 0 27
6.76 2101 0 28
4.745 2174 0 29
4.55 2244 0 30
4.42 2312 0 31
4.355 2379 0 32
4.355 2446 0 33
4.355 2513 0 34
4.485 2582 0 35
4.16 2646 0 36
4.225 2711 0 37
4.225 2776 0 38
4.225 2841 0 39
4.485 2910 0 40
4.485 2979 0 41
4.485 3048 0 42
4.16 3112 0 43
4.42 3180 0 44
4.42 3248 0 45

Million Floating Points per Second MFLOPS -- 4.42
Error -- 0

Floating Point Test Passed

Module AVX.exe Completed - Pass
Module Math_FP.exe Completed - Pass

Result - Pass
Parallel_Math
Version - 1.0.0.12

Parsing Parallel_Math.xml
Module GraphicsW.exe Disabled
Running Module Math_PrimeNum.exe -s 45 -resultName Math_PrimeNum_Parallel_Math_1_Results.txt
Running Module FMA3.exe -s 45 -resultName FMA3_Parallel_Math_1_Results.txt
Module GraphicsW.exe Not Tested

--- FMA3 Test ---
...
Version 1.0.28.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..FMA3 is supported by this CPU..
..FMA3 is supported by this Operating System..

Testing FMA3....
FMA3 Test Result --- PASS

FMA3 Module Success


--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

159482 6 0 1
100537 10 0 2
74575 13 0 3
82916 18 0 4
57657 22 0 5
71564 27 0 6
56907 31 0 7
56658 35 0 8
42223 38 0 9
110000 43 0 10
128227 48 0 11
99703 52 0 12
78621 56 0 13
72432 61 0 14
71727 66 0 15
623647 71 0 16
748381 77 0 17
748390 83 0 18
623639 88 0 19
623672 93 0 20
748350 99 0 21
623675 104 0 22
748372 110 0 23
623647 115 0 24
748385 121 0 25
748395 127 0 26
748414 133 0 27
623641 138 0 28
748396 144 0 29
623660 149 0 30
748396 155 0 31
623657 160 0 32
748400 166 0 33
748412 172 0 34
623672 177 0 35
623687 182 0 36
748422 188 0 37
748379 194 0 38
623657 199 0 39
623677 204 0 40
3601711 250 0 41
3679997 297 0 42
3523039 342 0 43
3444767 386 0 44
3601641 432 0 45

Operation Per Second -- 3601641
Error -- 0

Prime Number Generation Test Passed

Module FMA3.exe Completed - Pass
Module Math_PrimeNum.exe Completed - Pass

Result - Pass
Parallel_GPUStressW
Version - 1.0.0.12

Parsing Parallel_GPUStressW.xml
Module GPUStressW.exe Disabled
Running Module Math_FP.exe -s 30 -resultName Math_FP_Parallel_GPUStressW_1_Results.txt
Running Module Math_PrimeNum.exe -s 30 -resultName Math_PrimeNum_Parallel_GPUStressW_1_Results.txt
Module GPUStressW.exe Not Tested

--- Prime Number Generation Test ---
...
Version 1.0.28.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported AVX2

Ops Per Sec CycleRun Error Timesec

623693 5 0 1
623650 10 0 2
748351 16 0 3
623636 21 0 4
748386 27 0 5
623679 32 0 6
748421 38 0 7
623668 43 0 8
748390 49 0 9
623655 54 0 10
623681 59 0 11
623622 64 0 12
623674 69 0 13
748408 75 0 14
623656 80 0 15
623660 85 0 16
623647 90 0 17
748393 96 0 18
748368 102 0 19
623645 107 0 20
748401 113 0 21
748399 119 0 22
623630 124 0 23
748369 130 0 24
623648 135 0 25
3601112 181 0 26
3601545 227 0 27
3523223 272 0 28
3366197 315 0 29
3522974 360 0 30

Operation Per Second -- 3522974
Error -- 0

Prime Number Generation Test Passed


--- Floating Point Test ---
...
Version 1.0.27.64b.W
...

..DetectUtils64 DLL Version - 1.1.8
AVX is supported in your OS
Max AVX supported AVX2
FMA3 supported
MFLOPS CycleRun Error Timesec

52.845 813 0 1
70.005 1890 0 2
44.395 2573 0 3
54.535 3412 0 4
54.34 4248 0 5
68.12 5296 0 6
49.66 6060 0 7
69.095 7123 0 8
50.05 7893 0 9
85.15 9203 0 10
80.535 10442 0 11
69.875 11517 0 12
59.735 12436 0 13
73.06 13560 0 14
63.895 14543 0 15
73.125 15668 0 16
68.575 16723 0 17
49.27 17481 0 18
63.96 18465 0 19
49.14 19221 0 20
49.4 19981 0 21
61.165 20922 0 22
66.3 21942 0 23
46.02 22650 0 24
57.33 23532 0 25
22.685 23881 0 26
26.13 24283 0 27
34.515 24814 0 28
37.375 25389 0 29
30.16 25853 0 30

Million Floating Points per Second MFLOPS -- 30.16
Error -- 0

Floating Point Test Passed

Module Math_PrimeNum.exe Completed - Pass
Module Math_FP.exe Completed - Pass

Result - Pass

--- DGEMM Stress Test ---
...
Version 1.0.16.64b.W
...
..DetectUtils64 DLL Version - 1.1.8

--- CPU Features Detection ---
..AVX is supported by this Operating System..

Most Advanced AVX Feature Detected.. AVX2

maxMatrixSize 1024

minMatrixSize 512

Testing Most Advanced AVX Feature - AVX2....
DGEMM AVX2 Test Result --- PASS


DGEMM Module Success

--- Frequency Check ---
...
Version 1.0.7.64b.W
...
..........
..Measured frequency -- 2.994837..
..In No Compare Option..
..
No Compare Option Used....

Return Status 3

ASUS ROG STRIX Z790-A GAMING WIFI

BIOS 1501 version

aorus waterforce x240 (maximum solution)

i use speedfan program

[Elladier]

1. Txt file
2. Asus rog strix z790-A GAMING WIFI
3. Bios last version 1501
4. Aorus Waterforce x240 (max speed)
5. SpeedFan,  Intel® XTU doesn’t work in my PC, when i click in "test my system" (Programm crashed)
6. Yes 

[DeividA_Intel]

Hello Elladier, 

Thanks for the report and the information provided. In this case, your processor supports up to 100°C and any temperature below it is normal and expected. From your picture, I can see that your temperature is 55°C-77°C and some cores seem to be at 100% usage, but this could be expected depending on the tasks/background app running at the moment.

1. Can you take a new picture of the temperatures where I can see them at 100°C?

2. What is the name of the tool you used to measure these temperatures? The one you show in Discord.

3. Did you test with a different CPU, maybe at the place of purchase tech team?

Regards,  

Deivid A.  

Intel Customer Support Technician  

[Elladier]

1. I can't take a new photo because I'm experiencing blue screens in my Windows upon any reboot. Games consistently crash, and applications close every 5-10 minutes. For instance, when I'm in Discord screen sharing, there is a spike in CPU usage, and all applications either shut down or result in a blue screen. The error messages are always different, and I've thoroughly checked everything on my PC. I've replaced the RAM, power supply, graphics card, M.2 SSD, and even the motherboard. However, the issue persists whenever there's a load spike, resulting in some kind of error. There are no viruses on my computer, and I've rolled back and installed the most up-to-date drivers. I've spent quite a bit of time trying to resolve this problem.

2. The tool is called Speedfan.

3. I haven't tried with a different CPU because I don't have the means to test with another processor.

[DeividA_Intel]

Hello Elladier, 

Thanks for the confirmation. Before I continue further, I would like to check if you already tried these recommendations:

1. Do you see any LED or beep from the motherboard when the crashes occur?

2. Check fan operation. Check to see if a cable is dislodged, something is blocking the impeller, or the fan power source has failed.

3. Check the thermal interface materials. Inspect for CPU heatsink thermal interface material (TIM) degradation.

4. Try to load the default BIOS setting in your system.

5. Check for any dust on the fans. Check to make sure that the intake vents and exhaust vents are clear of dust and lint.

6. Undo any recent changes that might have caused the overheating problem. 

Best regards,  

Deivid A.  

Intel Customer Support Technician 

[Elladier]

1. The red CPU indicator lights up for just a few seconds and then turns off. I have ensured that the radiator on the CPU is securely attached, and the thermal paste (TIM) has been replaced, and they are in good condition. The CPU fan is operational and connected to the appropriate slot on the motherboard. I have also confirmed that the cooling system is free from dust and debris, and the fans are working reliably.

2. I don't have any issues with the fans. I regularly monitor their condition and maintain the cooling system.

3. I replaced the TIM and confirmed that they are in good condition.

4. I have also applied default BIOS settings, but it didn't help resolve the overheating issue.

5. There are no problems with dust or debris on the fans and ventilation openings.

6. I have reverted any recent changes that might have caused the overheating problem.

[DeividA_Intel]

Hello Elladier, 

Thank you for all the information provided and for following the instructions.

I will proceed to check the issue internally to confirm if there are any other steps for you or if a replacement is needed and post back soon with more details. 

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Elladier]

Madbrain i'm sorry???

[DeividA_Intel]

Hello Elladier, 

I am sorry for the misunderstanding, this was a different community user. Based on the investigation, I would like you to try this:

1. If possible, run the AVX2 test in the Intel® Extreme Tuning Utility (Intel® XTU). If the test failed, check the 2nd step.

2. Change BIOS settings:

• Advanced (F7)
• AI Tweaker > SVID Behavior: Change to “Intel’s Fail Safe”

3. Reboot the operating system and run the Intel® XTU test again and let me know if the AVX2 test passes.

4. Provide a picture from Intel® XTU showing voltages and temperatures.

Best regards, 

Deivid A.  

Intel Customer Support Technician 

[Elladier]

I ran the test for 5 minutes, here are the results:

[DeividA_Intel]

Hello Elladier, 

Thanks for the confirmation. This will help with the investigation and I will get back to you as soon as possible with more details.

Best regards, 

Deivid A.  

Intel Customer Support Technician

[Elladier]

I want to get service so that you can either repair the processor or replace it, what do I need for this? I live in Ukraine.

[n_scott_pearson]

First of all, Intel does not offer any servicing options. Intel offers a replacement warranty. That is, if the processor has failed, you have it replaced using an RMA process.

After verifying that your warranty is still active (here: Determine if Your Product Is Still Under Warranty), you need to directly contact Intel Customer Support to initiate the RMA process (you cannot do this here). You can start here: Contact Intel Support or use this page: Intel Support Phone Directory to look up local/country phone numbers.

You can use the online forms service or email to initiate this process, but I recommend calling Intel directly. The above link provides local or toll-free numbers for most countries and these numbers provide support for most local languages. You could also use the chat service (start here: Intel Customer Support Chat), but understand that this service is offered only in English and is subject to the normal (9:00-5:00 M-F) office hours in the Pacific (UTC-8) time zone.

Hope this helps,

...S

[Elladier]

thanks!

[Elladier]

I live in Ukraine, but the support number for my country is listed for Russia. Is this a joke?

[DeividA_Intel]

Hello Elladier, 

I could see that we have created an internal case where you are currently being assisted with the warranty process. please kindly refer to that case for more updates on this behavior.   

In this case, we will proceed to close this thread to avoid duplication of effort and the support will continue through the internal case.  

Best regards, 

Deivid A.  

Intel Customer Support Technician