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JJong2
Beginner
2,682 Views

Problems with Intel Core I7-4790K processor

Hello everybody.

I have some problems with my Intel Core I7-4790K processor. I got random freezes and blue-screens so I decided to reinstall my computer hoping it would fix it, because last time one of my drivers got corrupted and it fixed it then.

However after the re-installation it still is not working correctly where people suspected multiple errors on my Hard drives, but all proven clean by tests.

Here is the information I have for the computer if it helps, problem will be futher explained after the list.

______________________________________________________________________________________

BaseBoard Manufacturer Gigabyte Technology Co., Ltd.

BIOS Mode Legacy

BIOS Version/Date American Megatrends Inc. F8 , 03/18/2014

CD or DVD hp DVD-RAM GH60L ATA Device

Embedded Controller Version 255.255

Platform Role Desktop

Processor Intel(R) Core(TM) i7-4790K CPU @ 4.00GHz , GenuineIntel

Secure Boot State Not Available

SMBIOS Version 2.7

Sound Card High Definition Audio Device

Sound Card NVIDIA High Definition Audio

Sound Card NVIDIA Virtual Audio Device (Wave Extensible) (WDM)

Sound Card Intel(R) Display Audio

System Manufacturer Gigabyte Technology Co., Ltd.

System Model Z87X-OC

System SKU To be filled by O.E.M.

System Type x64-based PC

______________________________________________________________________________________

So I have been playing games and had random freezes in games, so I decided to clean it up like it normally works. Little surprise it didnt ofcourse. After that reinstalling was the best option to do, since it happened some time before that the driver got faulty after the cleaning.

However it didnt fix it, I still got the screen-freezes and BSOD.

I tested all the aboving things on faultyness (memorytest, fantest, GPU-test) but it didnt trigger the problem.

After testing a program that tested the CPU I got an instant response by a computerfreeze and a BSOD. I have 2 BSOD in here.

I have tested the following and gave errors:

Prime95 - BSOD when turned on (exactly that moment), Screenfreeze.

Intel Diagnostics - Test Failed,

______________________________

Temperature Monitor Stopped

Temperature Monitor Failed

IPDT64 Failed

--- IPDT64 - Revision: 4.1.0.24

--- IPDT64 - End Time: 5-1-2018 22:33:43

----------------------------------------------

Hopefully somebody can help me with this and if necessary I will give information where needed futher.

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6 Replies
idata
Community Manager
670 Views

Hi Mr.Weegee: Thank you very much for contacting the Intel® Processor communities. We are sorry to hear the PC is not working properly.

In order to try to fix this problem we can install the graphics driver version provided by Gigabyte, 4364:

 

https://www.gigabyte.com/Motherboard/GA-Z87X-OC-rev-1x# support-dl https://www.gigabyte.com/Motherboard/GA-Z87X-OC-rev-1x# support-dl

 

 

Since the processor works with Intel® HD Graphics 4600, we can also test driver, 4835:

 

https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr... https://downloadcenter.intel.com/download/27267/Graphics-Intel-Graphics-Driver-for-Windows-15-40-?pr...

 

 

If the problem persists after that, the next thing to do if you have the option will be to swap parts, either to test your processor on a different board or test your board with a different processor to confirm the source of the problem.

 

 

The fact that the processor failed the Intel® Processor Diagnostics tool test indicates that there might be a problem with it, so, if you are interested in the replacement of the unit please get in contact directly with Intel to confirm if the processor is eligible for warranty:

 

Chat support:

 

http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat http://intelsupportchat.force.com/icslivechat/ics_tech_processor_ww_english_Chat,

 

 

For phone support, depending on your location, you will see the contact information on the links below:

 

EMEA contact information: https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html https://www.intel.com/content/www/us/en/support/contact-support/emea-contact.html

 

APAC contact information: https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html https://www.intel.com/content/www/us/en/support/contact-support/apac-contact.html

 

LAR contact information: https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html https://www.intel.la/content/www/xl/es/support/contact-support/lar-contact.html

 

North America: Phone Number 1-916-377-7000, Monday – Friday 7:00 AM to 5:00 PM (Pacific Time).

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
670 Views

Mr.Weegee: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

JJong2
Beginner
670 Views

Hello Alberto R,

Sorry for the delay was busy for a while.

I have been trying both links but the gigabyte doesnt seem to work on my computer. It says not supported, which you do not know anything about.

Futher more I am not quite sure if you can help me with that.

Regards,

Mr.Weegee

idata
Community Manager
670 Views

Hi Mr.Weegee: No problem at all. Thank you for providing that information.

 

 

In this case then, the next thing to do will be to get in contact with Gigabyte directly for further assistance:

 

https://www.gigabyte.com/Contact https://www.gigabyte.com/Contact

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R

 

wchiu5
Beginner
670 Views

hi

try to use the f9c firmware for your z87x-oc, because I try to use the f8 one, because on that bios firmware always overheat on 4790k

check that out.

https://forum.giga-byte.co.uk/index.php?topic=14807.0 https://forum.giga-byte.co.uk/index.php?topic=14807.0

because I am using 4790k on z87x-oc, and after I use f9c bios, and set the cpu vcore 1.256 can be overclock to 4.6gb with fan.

also if you overclock on your cpu, I will recommend go google can search a tool call ubu tool, that tool can help you update your f9c bios microcode from 19 to new version 22. and get more cold and stable on overclock, I hope this information can help

I try to work on this motherboard for a long time too.

I hope this can help

thank you

jmay01
Beginner
670 Views

I know this is an old thread, but I have the same problem, decent case corsair hydro 75i water cooled.

 

To get rid of the fan helper error, uninstall the software suite and just install the GPU driver and motherboard drivers

 

As for the overheating, there are a ton of threads that show the 4790 has serious issues with heat, I have tried 3 different water coolers. Have 5 case fans and changed airflow on water cooler to pull and case fans 1 pull and rest exhaust including the two on top of case. The case is 25 degrees GPU 29 SSD 30 and motherboard around the same, yet the processor jumps from 45 straight to 80 degrees and then starts failing playing any game. GPU is an asus ROG 1060 strix MB ASUS z97 pro gamer.

 

Sad to say I have come to the conclusion that this processor sucks. even turned off cpu boost in the easy tune settings, so it will not go above 3600.

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