Reset frequencies i5820u

[l3od9l]

Please tell me, I have an i5820u processor, heating in stress tests does not exceed 70 degrees, but at the same time, the processor resets the frequency to 1.8, what could be the problem and can it be fixed somehow?

[Alberto_R_Intel]

l3od9l, Thank you for posting in the Intel® Communities Support.

In order for us to provide the most accurate assistance on this matter, could you please confirm the model of your Intel® processor?

The reason for this is that the model that you gave us, i5820u, is not showing either in our database or on our official website:

https://ark.intel.com/content/www/us/en/ark.html

As soon as you confirm those details we will be more than glad to assist you on this topic.

Or, if you are not sure about the model of the processor, please attach the SSU report so we can verify further details about the components in your platform, check all the options in the report including the one that says "3rd party software logs":

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

[l3od9l]

Is that it?

[Alberto_R_Intel]

l3od9l, Thank you very much for providing the SSU report.

In reference to this scenario, it is important to mention that the T-junction of the Intel® Core™ i5-8250U processor is 100°C. Any temperature results below or equal to that value are considered normal and expected for this unit:

https://ark.intel.com/content/www/us/en/ark/products/124967/intel-core-i58250u-processor-6m-cache-up-to-3-40-ghz.html

In regards to your inquiry about why the processor resets the frequency to 1.8, keep in mind that on a mobile device, such as a laptop, everything is customized by the manufacturer of the computer. Hp has the option to enable/disable BIOS settings as well as features and functions of the processor. There are BIOS features like for example Intel® Speed Step that when enabled might produce this kind of behavior of resetting the frequency of the unit. 

So, in that case, what we recommend will be to get in contact directly with HP so they can verify the BIOS settings and confirm if Intel® Speed Step or other options are enabled in the BIOS that might be causing this situation and for them to suggest which are the proper BIOS settings for the optimal performance of the machine. We always recommend to use the device at stock configurations with the default BIOS settings and t have the latest BIOS version installed on your platform. HP will be able to provide additional technical assistance on this matter as well:

https://support.hp.com/us-en

Regards,

Albert R.

Intel Customer Support Technician