- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Link Copied
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hello KSham5
Thank you for posting on the Intel® communities.
We would like to gather more details regarding this inquiry in order to check it further, could you please provide the following information?
1- Please kindly elaborate and provide details about the steps you followed or how you determined or narrowed down the issue is related to only Processors without integrated graphics?
2- By any chance did you check with the Original Equipment Manufacturers (OEM) to make sure the systems have the proper settings activated/enabled (or BIOS defaults) to provide full support/functionality for Sleep Mode operation?
3- Please provide hardware configuration details separately for each specific system that has experienced this behavior following the format below:
- Processor full model:
- Motherboard brand and model:
- BIOS version:
- Discrete Video Card brand and model:
- Operating System full version and Build number: (for instance: Windows® 10 Pro 1903, build number 18362.592).
Best regards,
Andrew G.
Intel Customer Support Technician
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I checked all the settings in the BIOS, nothing helped, I checked with i5 8400 and with i7 9700K sleep mode works in these processors. But it doesn’t work on the 9100F and 9400F.
My specifications:
Processor model: Intel Core i5 9400F 2.90 Ghz
Windows 10 (64-bit 1909) Build number: 18363.657
Motherboard: Biostar H310 MHC2 (BIOS version: 2019-05-20)
Video card: AMD RX 580 8GB
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
I can see that the 9100F is not supported by your board.
And, biostar is very specific about causing failure to your board.
http://www.biostar-usa.com/app/en-us/mb/introduction.php?S_ID=920#cpusupport
Please update system BIOS before upgrade your processor (CPU) to avoid system failure
* Please Ensure You Had Updated the Latest BIOS Before Inserted the Intel CPU.
Did you update the bios BEFORE you inserted the 9400F?
Doc
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yes i updated. What about 9400F? When i put 8400 or 9700K sleep mode is works. But 9400F is doesn’t.
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
This is the point where you need to be speaking with biostar about their bios and the processor.
Doc

- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page