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ML
Beginner
995 Views

A SSD harddisk does not appear

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I have 6 harddisks (4 HDD, 2 SSD). Only 5 appear in IRST. One SSD does not appear in IRST.

My Windows is on one SSD. I want to use RAID 1 using both SSD. But the other SSD does not appear in IRST.

The following is the System Report. All 6 Drives are recognized. My Windows is on SSD (Port 4). The other SSD (Port 3) does not appear in IRST. Therefore, I cannot do the RAID.

Please help!!!!!

System Report:

System Information

OS name: Microsoft Windows 10 Pro

OS version: 10.0.17134 9200

System name: DESKTOP-C2K5PIS

System manufacturer: ASUS

System model: All Series

Processor: GenuineIntel Intel64 Family 6 Model 60 Stepping 3 3.601 GHz

BIOS: American Megatrends Inc., 2906

Intel® Rapid Storage Technology enterprise Information

Kit installed: 14.5.0.1081

User interface version: 14.5.0.1081

Language: English (Hong Kong SAR)

Driver version: 14.5.0.1081

ISDI version: 14.5.0.1081

Storage System Information

Controller name: Intel(R) 9 Series Chipset Family SATA AHCI Controller

Type: SATA

Mode: AHCI

Number of SATA ports: 6

Number of volumes: 1

Volume: Universe

Number of spares: 0

Number of available disks: 5

Rebuild on Hot Plug: Disabled

Manufacturer: 32902

Model number: 35970

Product revision: 0

Direct attached disk: 2YH803ND

Direct attached disk: WD-WX31D944CEHE

Direct attached disk: WD-WX21D9421817

Direct attached disk: C364463554

Direct attached disk: C364466163

Direct attached disk: WD-WXP1H6419ZNL

Direct attached disk: C364466163:0

Disk on Controller 0, Port 0

Status: Normal

Type: SATA disk

Location type: Internal

Size: 9,314 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: HGST HUH721010ALE600

Serial number: 2YH803ND

SCSI device ID: 0

Firmware: LHGNT384

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 1

Status: Normal

Type: SATA disk

Location type: Internal

Size: 5,589 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: WDC WD60EZRX-00MVLB1

Serial number: WD-WX31D944CEHE

SCSI device ID: 1

Firmware: 80.00A80

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 2

Status: Normal

Type: SATA disk

Location type: Internal

Size: 5,589 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: WDC WD60EZRX-00MVLB1

Serial number: WD-WX21D9421817

SCSI device ID: 2

Firmware: 80.00A80

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 3

Status: Normal

Type: SATA SSD

Location type: Internal

Size: 119 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: TS128GSSD370S

Serial number: C364463554

SCSI device ID: 3

Firmware: N1114H

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 4

Status: Normal

Type: SATA SSD

Location type: Internal

Size: 119 GB

System disk: Yes

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: TS128GSSD370S

Serial number: C364466163

SCSI device ID: 4

Firmware: N1114H

Physical sector size: 512 Bytes

Logical sector size: 512 Bytes

Disk on Controller 0, Port 5

Status: Normal

Type: SATA disk

Location type: Internal

Size: 5,589 GB

System disk: No

Disk data cache: Enabled

Command queuing: NCQ

Transfer rate: 6 Gb/s

Model: WDC WD60EZRX-00MVLB1

Serial number: WD-WXP1H6419ZNL

SCSI device ID: 5

Firmware: 80.00A80

Physical sector size: 4096 Bytes

Logical sector size: 512 Bytes

Disk on Controller 255, Port Unknown

Status: Missing

Type: Unknown disk

Location type: Unknown

Size: 0 GB

System disk: No

Model:

Serial number: C364466163:0

SCSI device ID: 255

Firmware:

Physical sector size: 0 Bytes

Logical sector size: 0 Bytes

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Accepted Solutions
idata
Community Manager
60 Views

Hello markiloon,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are having problems to setup a RAID 1 using the SSDs.

 

 

Regarding this, I would like to begin by letting you know that, according to the System Report you have attached, I can see both of the SSDs showing there, under port 3 and port 4.

 

 

Now, I can see that one of them has the operating system installed, this means that the RAID must be done via RAID BIOS which can be accessed during the POST process by pressing Ctrl + I. This will open the RAID option and you can create it there. Keep in mind that the shortcut mentioned can be modified by the different system manufacturers so if you are unable to access it you should ask the manufacturer directly.

 

 

On a side note, since the operating system is installed in one of the drives destined to be a RAID 1, it is important to re-install the operating system, this is because they may need to be formatted for this operation to be completed. It is recommended to do this with the manufacturer since some systems have a recovery image which could be setup after the RAID is created.

 

 

Also, keep in mind that the drives must be changed in the BIOS from AHCI to RAID in order to be able to create the RAID with the different drives, non-RAID drives are normally used in SATA mode AHCI.

 

 

I hope this helps.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

View solution in original post

3 Replies
idata
Community Manager
61 Views

Hello markiloon,

 

 

Thank you for posting on the Intel ® communities.

 

 

I can see that you are having problems to setup a RAID 1 using the SSDs.

 

 

Regarding this, I would like to begin by letting you know that, according to the System Report you have attached, I can see both of the SSDs showing there, under port 3 and port 4.

 

 

Now, I can see that one of them has the operating system installed, this means that the RAID must be done via RAID BIOS which can be accessed during the POST process by pressing Ctrl + I. This will open the RAID option and you can create it there. Keep in mind that the shortcut mentioned can be modified by the different system manufacturers so if you are unable to access it you should ask the manufacturer directly.

 

 

On a side note, since the operating system is installed in one of the drives destined to be a RAID 1, it is important to re-install the operating system, this is because they may need to be formatted for this operation to be completed. It is recommended to do this with the manufacturer since some systems have a recovery image which could be setup after the RAID is created.

 

 

Also, keep in mind that the drives must be changed in the BIOS from AHCI to RAID in order to be able to create the RAID with the different drives, non-RAID drives are normally used in SATA mode AHCI.

 

 

I hope this helps.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation

View solution in original post

ML
Beginner
60 Views

Following your instructions, I changed the setting from AHCI to RAID. Now I can do the RAID, though, just like you have already mentioned, I had to install my Windows again. But that is fine. The most important thing is now I can use RAID. Many thanks for your detailed reply!!

markiloon

idata
Community Manager
60 Views

Hello markiloon,

 

 

Thank you for your response.

 

 

It was my pleasure to assist you, I will proceed to close this request, nevertheless, if you need any more help, do not hesitate to reply.

 

 

 

Regards,

 

David V

 

 

Intel Customer Support Technician

 

Under Contract to Intel Corporation