How to Restore RAID-5 after delete the virtual drive via element actions on RAID Web Console 3

[Tim_Peng]

I have 2 RAID5 virtual drives installed, each have 4 physical drives of 18.19 TB storage. Last Saturday the RAID5 came accross some disk faults, and one virtual drive went offline. I followed the instruction by chatgpt to delete the virtual drive and create a new one without realizing this is actually the wrong approach. After deleting the virtual drive via element actions, I created a new virtual drive with same settings as before, and I didn't click the initialization or any formatting options. 

Are there any chances that I can restore the data from the virtual drive?

[DhannielM_Intel]

ICS REPLY:

Hi Tim_Peng,

Thank you for posting your concern on our community. Can you share more information about your current situation by answering some of my inquiries.

1. What is the Intel® RST Driver version installed on the system?
2. Is your system a desktop or server
3. Would like to clarify, when you say you delete the virtual drive, does it mean you delete the entire virtual drive or did you delete single drive on the virtual drive?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Tim_Peng,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Tim_Peng]

Thanks Dhanniel,

Sorry for the late reply. The answers to you inquiries are as below:

1. The Raid controller firmware version is v007.021.004.000, not sure whether it is the same as the RST Driver.

2. The system is a server running on Ubuntu 20.04.

3. I deleted the entire virtual drive.

Cheers,

Tim

 

[DhannielM_Intel]

Hi Tim_Peng,

Thank you for providing this information to me, let me coordinate this information with our Engineers. I will get back to you as soon as I get a response to them.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Tim_Peng,

I see that @salma98670 has provide some troubleshooting steps that you can work around.

Also, you can try this troubleshooting steps "How to Recover an Intel® Virtual RAID on CPU (Intel® VROC) RAID 5 Volume". 

Once you done these steps please let me know what will be the outcome, if the still persist after doing this we will further investigate this situation.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Tim_Peng,

I hope you had the opportunity to review the information I posted. At your earliest convenience, please let me know so we can determine the best course of action to resolve this matter efficiently.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Tim_Peng]

Thanks Dhanniel,

I proposed the solution you suggested to my boss, but we decided that it is not viable to backup 60 TB worth of data. Before we figure out a definite safe option to restore the data, we will just leave it as it is for now. 

Cheers,

Tim

[DhannielM_Intel]

Hi Tim_Peng,

I understand your situation, let me try to raise this with our Engineer and see if there is another workaround for this without backing up 60 TB worth of data.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Tim_Peng,

I apologize for the delay in revert back, to ensure you receive the most specialized assistance, we have a dedicated forum that addresses these specific concerns. Therefore, I will be moving this discussion to our Server Forum. This will allow our knowledgeable community and experts to provide you with timely and accurate solutions.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Amina_Sadiya]

Hello Team,

Greetings from Intel!

To proceed further we want a few details from you, Please confirm if your are using Intel Rapid Storage Technology Web console or Intel Virtual RAID on CUP web console. Also please provide us the system details.

Regards,

Amina

[Amina_Sadiya]

Hello Team,  

Greetings from Intel! 

This is the follow-up regarding the reported issue. We're eager to ensure a swift resolution and would appreciate any updates or additional information you can provide. 

Please feel free to respond to this email at your earliest convenience. 

Regards,  

Amina  

Intel Server Support  

Intel.com/vroc  

[Tim_Peng]

Hi Amina,

Thanks for reaching out! To answer your question, we are using intel Rapid Storage Technology Web console. Attached is the screenshot of the interface. 

Cheers,

Tim

[Azeem_Intel]

Hi Tim_Pe,ng

Greeting for the day!

Thank you for your response. We would like to inform you that we are routing this case to the RST team. The team will contact you within 2 business days. Thank you.

Regards,

Azeem

[DhannielM_Intel]

Hi Tim_Peng,

As we cannot proceed with the troubleshooting, as such I am going to close this thread for now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician