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AMore9
Beginner
978 Views

Iastor.sys causing crashes?

I have an HP DV6 6100. At least once daily (sometimes more), the computer will spontaneously restart -- it will just straight up go blank screen and reboot. I cannot pin it down to any cause in particular.

Using a program called WHOCRASHED, it gave me the following analysis... Anyone have any ideas on how to fix this?

System Information (local)

computer name: ADAM-HP

 

windows version: Windows 10 , 10.0, build: 10240

 

windows dir: C:\WINDOWS

 

Hardware: HP Pavilion dv6 Notebook PC, Hewlett-Packard, 1658

 

CPU: GenuineIntel Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz Intel586, level: 6

 

4 logical processors, active mask: 15

 

RAM: 6387773440 total

 

 

 

Crash Dump Analysis

Crash dump directory: C:\WINDOWS\Minidump

Crash dumps are enabled on your computer.

 

On Wed 6/3/2015 3:13:06 AM GMT your computer crashed

 

crash dump file: C:\WINDOWS\memory.dmp

 

This was probably caused by the following module: http://www.google.com/search?q=iastor.sys iastor.sys (iaStor+0x249E3)

 

Bugcheck code: 0x9F (0x4, 0x258, 0xFFFFFA8005800040, 0xFFFFF80000BA0740)

 

Error: http://www.google.com/search?q=MSDN+bugcheck+DRIVER_POWER_STATE_FAILURE DRIVER_POWER_STATE_FAILURE

 

file path: C:\WINDOWS\system32\drivers\iastor.sys

 

product: http://www.google.com/search?q=Intel%20Rapid%20Storage%20Technology%20driver Intel Rapid Storage Technology driver

 

company: http://www.google.com/search?q=Intel%20Corporation Intel Corporation

 

description: Intel Rapid Storage Technology driver - x64

 

Bug check description: This bug check indicates that the driver is in an inconsistent or invalid power state.

 

This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.

 

A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation).

 

Google query: http://www.google.com/search?q=iastor.sys+Intel%20Corporation+DRIVER_POWER_STATE_FAILURE Intel Corporation DRIVER_POWER_STATE_FAILURE

 

 

 

Conclusion

One crash dump has been found and analyzed. A third party driver has been identified to be causing system crashes on your computer. It is strongly suggested that you check for updates for these drivers on their company websites. Click on the links below to search with Google for updates for these drivers:

 

 

http://www.google.com/search?q=iastor.sys+Intel%20Corporation+Intel%20Rapid%20Storage%20Technology%2... iastor.sys (Intel Rapid Storage Technology driver - x64, Intel Corporation)

 

 

If no updates for these drivers are available, try searching with Google on the names of these drivers in combination with the errors that have been reported for these drivers. Include the brand and model name of your computer as well in the query. This often yields interesting results from discussions on the web by users who have been experiencing similar problems.

 

 

 

Read the topic http://www.resplendence.com/whocrashed_troubleshooting general suggestions for troubleshooting system crashes for more information.

 

 

Note that it's not always possible to state with certainty whether a reported driver is responsible for crashing your system or that the root cause is in another module. Nonetheless it's suggested you look for updates for the products that these drivers belong to and regularly visit Windows update or enable automatic updates for Windows. In case a piece of malfunctioning hardware is causing trouble, a search with Google on the bug check errors together with the model name and brand of your computer may help you investigate this further.

 

 

 

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1 Reply
Jose_H_Intel1
Employee
66 Views

What is the version of Intel® Rapid Storage Technology you are using?

For your system the latest version is https://downloadcenter.intel.com/download/23496/Intel-Rapid-Storage-Technology-Intel-RST-RAID-Driver 12.9; however, it was not intended to work with Windows* 10, so it may or may not work properly.

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